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Genting Hotel

  1. Pendigo Way
  2. Fordbridge Lodging

Reviews, get directions and contact details for Genting Hotel

Genting Hotel
Address: Resorts World, Pendigo Way, Marston Green, Pendigo Way B40 1PU, UK
Phone: 0121 273 1000
State: West Midlands
City: Pendigo Way
Zip Code: B40 1PU

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
It was OK. Staff were great at reception, very friendly and helpful. Rooms were spacious, i just think they need updating, styling wise, but ours was clean and the free mini bar each day was great. The shower was lovely and the beds were comfy. It was also good you could adjust the heating in the room. Even although you were really close to the NEC and airport, with the window closed you could not hear a thing nnBreakfast was a bit disappointing. The selection was good but i thought the quality was lacking. I really enjoyed the hot chocolate though nnThe underground parking was great, plenty of spaces.nnThe location was also good with restaurants in the immediate vicinity.
We were in an accessible room as I am a fulltime wheelchair user. The room was spacious, the bathroom had a great wetroom with so many bars for easy transfer to the shower chair.nService was great, anything we needed, we called reception and it was brought straight to us within 10 minutes. Really close to the NEC and plenty to do within Resorts world.nWe are staying here again in March next year for the next exhibition we attend. Great hotel!
Myself and my husband stayed in a suite at The Genting hotel for three nights mixing work and pleasure.nThe stay was perfect, from the reserved and large car parking space, to the reception staff and the hotel amenities.nThe front desk staff were friendly and efficient providing a high level of customer service.nThe suite we stayed in was beautiful, immaculately clean and the view of the lake breathtaking. The complimentary mini bar was a welcome and thoughtful touch as was the spa toiletries in the bathroom.nI used the spa facilities which were a pleasant distraction. They were well looked after, clean and the staff were very helpful and friendly.nThe hotel is in a perfect position to access the array of restaurants in the immediate area or the neighbouring cinema.nFrom start to finish we had the most relaxing stress free stay and really that felt we received a five star service. We thoroughly recommend!
I had an amazing stay at Genting Hotel. The lovely manager, Lily, truly made our experience even better with her warm hospitality and understanding. Although the rooms didn’t quite meet our initial expectations, Lily went above and beyond to ensure we had a great stay. She even extended our checkout time, which was a big help. Every time we spoke to her, she greeted us with a welcoming smile that made us feel right at home. Thank you, Lily, for making our stay so memorable!
We enjoyed an overnight stay here recently. As a review shared below, we also had the experience of booking a suite only to have this downgraded, but unlike the below poster we did receive a phone call to explain this, albeit a couple of hours before due to check in. We were instead offered a substantial refund and a superior room which was also on the top floor, so we decided to go ahead with the stay. I've rated the service 5 stars as Lily was very apologetic and communicated with us well over this issue. We also found the check in desk staff at the hotel and in the spa really friendly and welcoming.nThe hotel itself is excellent, the room was large with views overlooking the lake. We were staying for an anniversary celebration and we received some complimentary anniversary chocolates which was really nice. There was a stocked up complimentary mini bar, and lots of ESPA toiletries in the bathroom. We used the spa area, which was enjoyable, though very small and the outdoor hot tub got very busy. It's a great added bonus to your hotel stay but I would be disappointed with it if I chose a spa day here. We ate at the Sky Bar for our dinner which was amazing and then had breakfast included in our stay, again at the Sky bar and this was a buffet style service with lots of choice. We got 15% dinner and drinks at the Sky Bar with our stay, which was a great saving. Overall, we were impressed and would stay again.
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