Enterprise Rent-A-Car

Incredibly friendly staff and great service. While one person was taking care of the paperwork another one was already bringing the van. Very efficient! I was out in 10 minutes, including checking for damages and so on. Best car hire I have been to so far in the UK.
5 7 years ago (18-01-2018)

Great service, car ready on time and made the checkout process easy. Car was hastily cleaned, as some of the outside was still very dirty, and inside had a nauseating smell. I would think that atypical though.
4 7 years ago (02-01-2018)

When I arrived I asked if I could upgrade to a bigger car because it was smaller than the one I thought I had booked. They had no other vehicles available at all. Then I was given the car with an empty tank, I barely made to a petrol station to fill up. Then when I returned the vehicle there was damage to one tire, I was charged 200 GBP. I have heard nothing back and its been 6 days. To replace the entire tire is only 45GBP.
1 7 years ago (18-11-2017)

The car was delivered late and I was offered a 10 seater which is totally impractical. Eventually I received a more suitable SUV. On collection day I called Enterprise informing them that the car was ready to be collected - I was told I would receive a phone call, I never received one that day or the following day. I called Enterprise on day 3 asking why they had not collected and they tried to blame me which was totally unacceptable. It ended with Enterprise guaranteeing that the car would be collected today...it's now 10pm and the car has not been collected. Terrible, terrible service!!!
1 7 years ago (02-06-2017)

Jordan processed my pick up which was fast and very smooth. He did this with a personable approach which was refreshing particularly in London. Dropping of the car, the agent this time was Owa who demonstrated the same level of professionalism and personality. I know where I am going if I need to rent a car again. Simply awesome.
5 8 years ago (26-09-2016)