Budget Car Hire London Victoria

DO NOT HIRE FROM HERE My review for Budget would have been quite complimentary if they had successfully resolved a situation that they had approved for me yet had not correctly completed.... Here's the story. I hired a car for two days. Arrived and picked up the car without hassle. A few hours into the hire, I rang Budget to ask if I could bring the car back the next day within 24 hours - essentially cutting the hire by one day. The person i spoke with said that was fine. The next day the car was returned first thing in the morning when the office was opened. A staff worker in the carpark told me I could leave my car in a spot near the entrance. As soon as it was parked and I was exiting, another staff member told me it couldn't be parked there and had to be moved. I didn't move it anyways as the other person seemed more likely in a higher position. I went into the office and discussed the situation with the staff member when returning the key and everything was approved. Since I had booked the car through their website it was approved for a days return. The other day was to be refunded. I took his word for it. Days later when I was checking my account, the calculations did not add up. I had since returned to my country and emailed the customer support TWICE without reply..... a reply with some explanation could have resolved this situation quite easily....I am left only to write bad reviews for my experience. Not professional or acceptable. Conclusion: I have never had a problem with customer service from other Car Rental companies such as Enterprise amongst others. I do not recommend their car rentals - not for the cars, but due to the service which is important also.
1 7 years ago (30-12-2017)

Awesome team, clean car, easy drop off and pick up. Definitely recommended.
5 7 years ago (26-09-2017)

Good service and 24 h return
4 7 years ago (23-08-2017)

Decent car hire place, had good out of hours drop off
4 8 years ago (17-01-2017)

close to station and good choice
5 7 years ago (27-07-2017)