DoubleTree by Hilton Hotel London - Docklands Riverside

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About

Doubletree by Hilton London Docklands Riverside is an ideal choice for travelers looking to make the most out of London from a stunning waterside location with easy access to Central London via Rail, Bus or Boat

Story

Welcome to the DoubleTree by Hilton Hotel London - Docklands Riverside, located along the River Thames with stunning views of Canary Wharf – perfect for travellers looking to make the most out of London. This former 17th century Wharf Building boasts exposed brickwork and London’s last dry dock for shipbuilding. The hotel’s complimentary ferry provides access to Canary Wharf and a connection to the Thames Clippers for an unforgettable voyage into central London. The nearby Underground station and Docklands Light Railway also offer links to the city.

Your memorable stay at our Docklands hotel begins with a warm chocolate chip cookie at check-in. Guest rooms feature a flat-screen LCD TV, opening windows and tea/coffee facilities. Most guest rooms also boast city and river views. Business travellers will appreciate the laptop-sized safe, large desk and 24-hour room service. Choose a suite for a separate living area with sofa bed – perfect for families. WiFi is complimentary in all guest rooms and public areas.

Discover our Columbia Restaurant, and savor seasonal produce and individual barbeques on the outdoor terrace. For private dining, visit The Library or The Snug – exceptional places to celebrate special occasions.

With 9,286 sq. ft. of event space, our Riverside hotel is ideal for your next function. Host a conference for up to 350 guests in one of 14 meeting rooms. Wedding receptions are stylish in the Millennium Suite, which opens to the terrace for spectacular London views.

Address: 265 Rotherhithe Street , London SE16 5HW, XGL, GB

Phone: 020 7231 1001

State: XGL

City: London

Zip Code: SE16 5HW

opening times

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

Update Info

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Reviews

I am a Hilton Gold member and have consistently stayed at Hilton hotels during my vacations. Although the hotel is a bit old, the room I received was newly furnished and spacious, especially for London standards.  The breakfast was excellent and above average compared to competitors. The service was also fantastic—everyone was polite and went out of their way to offer assistance. For example, when I needed directions, a staff member personally walked me to the lobby map to explain the best routes.  The location is a bit far from central London, about 45 minutes by bus and underground. However, given the value, I would stay here again.

I recently have to stay here for a Business Conference and I was pleasantly surprised by this hotel as it definitely punches above its weight.  Although it is on the South side of the river, the hotel provides a free ferry pass to cross the river to Canary Wharf Pier anytime you want. Their is an underground station just next to Pier as well  Food and Service was quite good and rooms were spacious than you would expect in London. The staff also tried their best to accommodate our requests.  I will definitely revisit this for any future visits.

Hotel location and style is unique and I loved staying there and would love to again. That said, too many issues to honestly score this higher. Service was mixed at best. Good service at the bar and also at breakfast. Unfortunately a real lack of service and information at reception. No cookie, no drink vouchers, nothing at all. Even talking to us seemed too much trouble as the receptionist was more focused on other things. We were paying for the ferry throughout since nobody told us we didn’t need to. Housekeeping insufficient. Room was dusty and had spiders and cobwebs throughout. One particularly fine example photographed was right next to my pillow. At towel change we were left one bath towel between two people.

Loved staying at Double tree. The room was spacious and clean and the housekeeping did a great job cleaning it whenever we needed. The breakfast spread was diverse and of good taste and quality. Staff was friendly especially Breakfast manager Vasimin was amazing and very professional. They had halal options at breakfast which was very convenient for us. Having the facility of ferry was cherry on top. The only issue encountered was spider in our room which was dealt with by management.

Such a great location with their own ferry service across the Thames to Canary Wharf free for guests and buses to the closest tube stations from right outside the hotel.  The rooms are decent. We got a king size room.  No view. Bathrooms are tiny and we had trouble with slow drains in the sink and bathtub... I guess some maintenance is due.  Staff were courteous but didn't go out of their way to be nice. I really felt they could be more friendly and hospitable.

Very special hotel located on the riverside. Take the ferry across the water to arrive in style via the hotel's own jetty. Fantastic rooms, service and amenities. Highly recommend the breakfast options as everything is lovely no matter what your taste.  The views due to the location are fantastic. Anywhere else in London expect the drone of cars and people, but here you are just far enough from the noise to relax.

The Director is exceptional, he manages this hotel well.  I stay in hotels 250 nights a year, this hotel's focus on customer service is second to none.  If you have an issue or concern, take it to the management team and they will quickly resolve and exceed your expectations. The gym is solid compared to other hotels. The free shuttle across the Thames is quick and efficient. I highly recommend the breakfast.  The Canary Wharf tube station is a quick 10 minute walk once you've crossed the Thames.  I've stayed here many times over the last 7 years and have never left disappointed.

Great location.  The water canary view around the hotel is very very nice. The entry way and the rooms were great.  Staff was great. They did the best they could. I appreciate the bartenders for a 30min extension, we needed it.  The floors and the elevators are horrible. I would not recommend for anyone with a physical disability. You can only fit two and you better not have more than 2 luggages.

We stayed here at the weekend for my birthday and had a great time. The hotel is lovely, clean and in a really good location. The ferry to and from Canary Wharf is brilliant- no need for taxis and as it is included in the cost this saved us money. All the staff are friendly and approachable. A special mention about Jonas who went above and beyond to make sure our stay was exceptional. We will be returning with our children as well and we are already really looking forward to it!

We had the best stay at this hotel! Staff were very kind and welcoming also incredibly generous being it was our wedding anniversary which started our stay off on a very good note! The view is incredible, getting the ferry over to Canary Wharf makes it a very unique hotel in our eyes! The food in the restaurant is gorgeous. The cleanliness of the hotel is spot on! Just a fab hotel and we will definitely return! Thankyou for making our weekend so special!

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