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DFS

  1. Broadstairs
  2. Broadstairs Furniture Store

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DFS
"No matter what's your thing, find your perfect sofa at our DFS Westwood Cross furniture store. Here at DFS, we have over 45 years of experience and expertise in making high quality and stylish sofas. We provide the biggest range of sofas in the country, so why not come along to our DFS Westwood Cross store and find your thing. So whether it's a leather sofa, corner sofa, recliner sofa or sofa bed, you'll find your perfect sofa at DFS Westwood Cross. If you're looking for other items such as; beds, mattresses, dining room furniture you can browse our website."
Address: 189 Westwood Rd, Broadstairs CT10 2NU, UK
Phone: 0333 999 9841
State: Kent
City: Broadstairs
Zip Code: CT10 2NU

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

related searches: scs, sofa sale, sofas, dfs mercier, corner sofa, dfs zest, dfs beds, sentosa dfs
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Reviews
Wow so many different styles of sofas to choice from . Atmosphere calm and no one to bother you . We fell in love with several sofas but needed to make final decision. Upon choosing our new leather sofas we were greeted by Tom who is the manager . Lovely polite young man who certainly knew his job extremely well. Tom put us at ease carefully going through all details of purchase , care plan etc and delivery . Went through normal procedures signing paperwork and paid a deposit. Tom gave us reassurance of what was what with delivery due to current circumstances. We left extremely happy and delighted with our purchases . Highly recommend this company. Thank you very much Tom. I must say my delivery was earlier than scheduled. Delivery men were only young but extremely strong and quick at assembling the sofas . Both very good at their job nothing was to much trouble . Furniture beautifully made and so comfortable Italian leather.
my sofa was delivered today, how exciting!!! until it was left looking like the photos attached. The 2 men that delivered this said they didn't know what to do and left a mobile number that no one answers! along with 3 bags of fixings Rang DFS, explained the back headrests just fall off the recliners, they were not interested. Cannot get anyone here until 13/10. Explained this is dangerous for my children, They were not interested, and they would not take any responsibility if any of them got hurt on the metal rods exposed at the back of the sofa"s when the headrests fall off. I am appalled and upset, the 2 men have scratched a doorframe and damaged the leather on the arm of the sofa dragging it through a doorway. Terrible customer service, with no consideration to the safety aspect of this particular delivery.
Waited a good hour and half to see a salesperson without any luck but they were extremely busy Saturday. They had good quality sofas, massive range to suit both your needs and budget. 4 years interest free credit available. VERY helpful staff here, didn't feel pressured or pushed. Honest and truthful information. Well looked after. Purchased a great all singing and dancing sofa. Very pleased.
Lots of choice and thanks to Roger for going over the pros and cons for each of our selections. Ended up making a purchase based on solid advice. Roger new his stuff and acted as the perfect sales person, no pressure, we looked at about four types and ended up making what should be the best decision in the end.
DFS Disappointing Flawed Service It is with a sense of regret that I find myself composing this review, as the initial stages of my experience were promising. Such promise typically accompanies in-store purchases settled upfront rather than through credit transactions. The in-store service, upon finally being attended to by Paul, met my expectations. Unfortunately, the other members of the team seemed preoccupied, showing more interest in a display podium than in assisting customers. It was Paul's helpfulness during the process of procuring two sofa beds that stood out. However, the situation took an unfortunate turn during the delivery phase. The scheduled delivery was set for Wed 11 Oct, a day for which I took time off work to await the delivery &, as per DFS's guidance, had my old furniture removed. The DFS website explicitly advised against discarding existing furniture until receiving confirmation of a specific delivery slot. My delivery window was specified as between 14:03 & 17:03. Regrettably, by 4 PM, the delivery van's tracking information had not been updated beyond "delivery number 4." I contacted DFS seeking an update, only to be informed that the driver had been involved in an accident with sincere hopes for the driver's well-being & that my delivery would be postponed to the following day. Upon reaching Thursday, I phoned DFS again at 8 AM, speaking with Nicholas, who appeared groggy & unprepared. He conveyed that my delivery would be delayed until the subsequent week, an unexpected & distressing development. I requested to speak with a manager, but he rebuffed the request, claiming the manager's response would be the same. I insisted, yet he persistently refused and even urged me to secure a new delivery slot, citing their booking constraints. This left me furniture-less for five days, compelling me to cancel my weekend plans as my guests had no seating or sleeping arrangements. It is worth noting that my actions were guided by the DFS website's advice: "Please do not get rid of your existing furniture until you hear from us with a specific delivery slot." The experience was deeply disheartening, leading me to abruptly end the call with Nicholas. I promptly called again, speaking with Eilidh, who proved exceptionally helpful & arranged for my delivery to be rescheduled for Mon 16 Oct. On Saturday, 14 Oct, Paul from Westwood Cross called me at 10:10, extending his apologies and expressing his intention to confer with his manager regarding a potential goodwill gesture. He called me back at 15:38, offering a hamper containing wine, cheese, or chocolate, which I regrettably had to decline due to personal preferences. I suggested the possibility of receiving four scatter cushions to complement the two sofa beds I had purchased. Paul agreed to consult his manager and get back to me. Monday, 16 Oct, saw the arrival of my sofa beds, with the delivery personnel displaying commendable helpfulness and courtesy. Regrettably, there was no follow-up call from Paul. On Tuesday, 17 Oct, I reached out to DFS in an attempt to speak with Paul. However, I was informed that a request for his callback had to be initiated. Subsequently, Paul returned my call at 13:36, and I was informed that the request for scatter cushions had been met with a "firm no," with a hamper being the only offered gesture. When I requested to speak with a manager, I was advised that the manager would not be available until Saturday. I then placed another call to DFS and engaged with Eileen, who did her utmost to be of assistance. She explained that it is DFS policy for the store manager to first address my concerns before engaging with headquarters. As it stands, my experience with DFS has extended to ten days of dissatisfaction, with the matter remaining unresolved. My perspective at this juncture is that, if one is contemplating purchasing a sofa from DFS, I would recommend against it. While the initial stages may appear promising, the overall experience culminates in a disheartening disappointment.
Excellent! Good selection of upholstered and leather furniture.
Great service friendly staff they gave us lots of options to choose from fast delivery and great offers.
Purchases a sofa. Told delivery dates. Was called 1 hour before delivery on a weekday, and said that the sofa has been damaged and won't be delivered but no damage details were given to us. Went to the Ramsgate shop and they said it would take a few days to sort. 5 days later still no response. We have decided to cancel and buy elsewhere simply from the lack of communication. The sales team blame the distribution centre etc. Obviously the distribution centre don't care about hitting targets or customer care but it seems that the dales guys don't either. No Communication was all it was down to.
This is a reflection on DFS the company and not this particular store as the staff in this store were fantastic, but the company they work for has let them down. We were given a delivery date and even the day before a time window for delivery, so we disposed of our old sofa that day. Waited in past the time slot and rang customer services to discover no my sofa wasn’t coming as it had been send to Dublin in error we’re in Kent!. They knew this two days prior but still sent out a confirmation text after they knew this which is the point we disposed of our sofa to make way for the new one we’d paid upfront for, and only found out it wasn’t coming because we rang them. I’ve made several phone calls now and multiple promises of updates and phone calls from Managers have come to nothing and we’re still sat on cushions on the floor, no offer of money back for delivery etc. When you ring customer services they all tell you different things! Do not purchase your sofa from DFS.
Staff knew their stuff spread well 2 floors priced good
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