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Village Vet Hampstead Hospital

  1. London
  2. East Ham Veterinary Care

Reviews, get directions and contact details for Village Vet Hampstead Hospital

Village Vet Hampstead Hospital
Address: 11 Belsize Terrace, London NW3 4AX, UK
Phone: 020 7794 4948
State: Greater London
City: London
Zip Code: NW3 4AX

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
Review updated. In 2016 my show dog was shaved during a blood test without my permission, an incident which I was deeply upset by, for further details please read below. However for the past two years, Village Vet has gone above and beyond to ensure the health and wellbeing of my dog, therefore I would like to revise my negative review to a positive one. John, the head vet at the Hampstead branch, understands how much my dog means to me, he personally calls me back whenever I called the surgery or sent in an email. He genuinely understands the love I have for my dog. We needed another blood test last year and John spent over half an hour on my dog just to ensure that my dog was not shaved during the procedure. Jamie, a senior vet at the Hampstead branch, is very thorough in his consultations. He will share with you his extensive research to back up his recommendations. Simon, a vet at another branch with a special interest in eyes, was not doing consultations on the day that my dog's eyes were injured, but he made an exception and saw us within two hours. Alisa, a vet at the Hampstead branch, is attentive towards her patients and she is gentle with her examinations. Blood test incident - A blood sample from my dog was needed and I asked whether I could go with the vet while this procedure is being carried out but my request was refused. I was asked to wait upstairs. When my dog was returned to me, he was SHAVED. Half of his front coat was gone! The vet did not ask for my permission to shave my dog. I was waiting upstairs, the vet should have checked with me. It was possible to perform a blood test without shaving so please make sure you tell your vet not to shave your dog.
7 years ago (12-04-2018)
Thank you Sarah - best vet I had seen out of all the vets I unfortunately saw that week. Thank you so much. I used their out of hours service as I had a very sick cat (who unfortunately didn’t make it and had to be PTS) I was extremely worried but Sarah was kind, to the point, treated the cat I had in my care and that was her only goal, she communicated everything so well to me, and the only vet that took my concerns seriously - she not only was great with the cat I brought in, she also was brilliant with me and made me feel very part of the care of my cat - and the only one that picked up on what was wrong - I had not had an experience like this with any other vet and I had seen a few. She was really excellent, and I am forever grateful. Thank you. I also want to add the receptionists who put up with my many calls that night were brilliant too, patient and kind and did not make me feel bad for calling so many times. It’s a lot of money, and I spent every last penny, but if all my money was going to go to one of the vets I saw that week, it would be to village vet Hampstead all over again. So I do not regret it even slightly. I am very grateful for the staff there and for the work they do.
7 years ago (11-01-2018)
We absolutely love this place! Such a nice people work there! Everyone is helpful and kind! The vets are the best! We are very thankful for Helen who healed our cat! She was so sick nearly died when we took her in then a few days later she getting better and better and a few weeks later she is much better then EVER! 😊 She is 17 years old and has this problem since 2 years now but with their help our cat is better than this sickness started.😁 We 100% pleased with the service what we got! Because it's a 24 hours hospital one day we met other nurse than the next day but everyone was prep, knowing about our cat's situation! It's so professional! I'd recommend them to anyone. The pets are in the best hands there.😉😊
7 years ago (08-01-2018)
As a rabbit owner I was advised to find a vet that has experience in smaller animals and that is exactly what I have found in Village Vet. On the few occasions that I have had to use them in an emergency they have been extremely responsive, dedicated and caring. They're level of animal care and honesty is outstanding and I have every confidence when I need to bring my rabbits here. It isn't just the vets themselves, but also the nurses and reception staff who are equally friendly and caring.
7 years ago (19-01-2018)
On this occasion we were impressed by Village Vet's Emergency and Critical Care specialist Simon Cook's bedside manner and genuine care in helping us through the difficult hurdles of post-procedure care for our french bulldog who had undergone an endoscopy. Simon called my husband and I back, and took the time to understand the daily progress our dog was making in gaining his strength and appetite back after the procedure. Despite having to bring our dog up twice to be seen post-endoscopy, he was well looked after and we were advised on "what to do if..." as well as being asked to provide regular status updates on our dog's recovery. Thanks to Simon and Varren (who assisted with an after-hours appointment) for making this very traumatic post-procedure more manageable and helping us to feel like we weren't left to deal with everything alone.
7 years ago (11-12-2017)
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