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Goddard Veterinary Group West Ham

  1. London
  2. East Ham Veterinary Care

Reviews, get directions and contact details for Goddard Veterinary Group West Ham

Goddard Veterinary Group West Ham
"The Goddard Veterinary Group was originally established in 1952 by veterinary surgeon Arthur Goddard and has since expanded to 44 branches and three flagship hospitals in and around Greater London"
Address: 1 Church St, London E15 3HU, UK
Phone: 020 8534 1948
State: Greater London
City: London
Zip Code: E15 3HU

opening times

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 – 11:00 AM
Friday: 9:00 AM – 7:00 PM
Saturday: 9:00 AM – 12:00 PM
Sunday: Closed

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Reviews
As a customer, I had an excellent experience with the veterinary nurse and staff at the clinic! The nurse and the vet who looked after my cat were caring, professional, and extremely knowledgeable. They took great care of my pet and made me feel reassured that my furry friend was in good hands. I also had the pleasure of interacting with the rest of the staff, who were all friendly and helpful. It's clear that they all share a passion for providing top-notch care to their patients, and I felt confident in the quality of care my pet was receiving. One piece of advice I have for new clients is to remember to sign up before your first visit. This will ensure that the process is as smooth as possible, and you can get the most out of your appointment. Overall, I would highly recommend this veterinary clinic to anyone looking for high-quality and compassionate care for their pets. The staff truly goes above and beyond to make sure that their patients receive the best care possible, and Would be 5 starts if they had more flexibility when it comes to the slots available. There may be weeks-long waiting list.
I have several horrible experiences with them. I try so many times with them, since their location is near to my place. I don’t want my cats travel far since the cats don’t like being in the car. However I don’t know if it’s racist treatment since I’m Asian or my pet’s appointment isn’t important to them. I feel unfair in getting treatment in here. First time, I was late 8 minutes, and they were threatening to cancel my appointment. They were very serious about the appointment time and warned me if I would be late next time, they would cancel my appointment after 5 minutes. I took it as my fault, and never be late. But in the next appointment, I was waiting for them at least 15’. I guess it’s ok for the patients wait for the doctor, but not opposite. That’s nothing, the things here is that they kept cancelling my appointment in last minute. The first time, they call me at 4pm the day before my appointment to asked me move my appointment to three weeks later. My appointment was in early morning in the next day 900am. I didn’t even have a choice to choose. I couldn’t do anything even that my cat’s vaccine date would be overdue by then. But they say it’s ok to be overdue for 2 weeks. It’s ok since they said it’s emergency not sure how many % of true, but ok. The second time, they called me at 1100am to cancel my 1700pm appointment since the doctor was injured. I bet it’s lie because this’s xmas time and someone just want to leave early. What kind of injuries which happened in the morning need to go to emergency at 1630pm like 4.5hrs after it happened. The doctor got injured at 1100am, but it'd ok to work till 430pm. Either it's not serious, or it’s a make up. My cat boosted vaccine was over due. That’s why the first time, it’s ok for delaying. But the second time is unacceptable. This Goddard West Ham vet doesn’t care about animal’s health at all, or just my pet’s health. I don’t know if because I’m young Asian girl who look easy to ask around, or have alot of free time for them so they kept changing my appointment. I only have four appointments with them so far since I just moved to this area. But two of four were asked to cancel/move. I’m not unemployed person, I have 9am-5pm work. I don’t think I’m deserved to be treat like this in disrespect-irresponsible way.
The petite blond girl at the reception is always talking with very impatient tone showing annoyance whenever asked any questions on how to use the meds or about making an appointment as if she is extremely busy and have 0 interest in helping you. I had 3-4 interactions with her and it was each time. I am now even scared to ask her anything or book appointments via her - don’t want to annoy this super busy person
This branch are the loveliest, kindest humans I've ever come across regarding a veterinary practice. I recently lost my cat Gizmo and was distraught. They went above and beyond to make sure that Gizmo and myself were comforted. I can't thank them enough.
Five stars for the practice puppy Kuro! She always makes sure all the patients are well taken care of! She may even come tell some of the humans hello as well
The team are fantastic. Our dogs and cats are well cared for, and especially our dogs love their vet visits. The team has been very supportive and kind with us too and helped us through some tough times with our pets. Sadly, since Covid it is very hard to get an appointment as they seem to be fully booked for weeks in advance. Might be wise to expand the business now.
Horrendous experience, don’t care about animals, running 10 mins late, refused to see us, will never use them again, they just care about money. Forgot to mention the receptionist with the Irish accent is one of the most rude people I have ever had the displeasure to speak to and certainly doesn’t belong in a customer facing role
Always on hand for the best advice and care for animals. Can be stressful when calling about a sick pet and they easily put my mind to ease. My cat was unwell and I had to go to emergency vet in Wanstead to be treated due to the severity of the symptoms. The lady who I spoke to called me to make sure we got sorted with the other branch as it was an emergency. This call was after they closed which I really took note of and didn't expect at all. I have been taking both my cats here for a few years and extremely happy.
I LOVE THIS VETS I have so much trouble with my pup and they are so accommodating and welcoming. The best vet by far!
I've been taking my cats and my dog here for years. They provide fantastic care whilst always being super friendly and helpful, even over the phone with general advice for home treatment. I can't recommend them more.
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Goddard Veterinary Group West Ham map

Directions to Goddard Veterinary Group West Ham with public transportation

Church Street (E15) 40 meters
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Stratford Park 130 meters
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Barnby Street 160 meters
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Paul Street 240 meters
104
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Mitre Road 320 meters
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