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The Village Animal Hospital

  1. Caterham
  2. East Ham Veterinary Care

Reviews, get directions and contact details for The Village Animal Hospital

The Village Animal Hospital

About

We are a Veterinary Hospital based in Caterham. We pride ourselves on offering excellence in medical care, surgical management and diagnostics without losing the personal touch by caring for your pet as an individual.

Address: Sergeants Hall, Guards Avenue, Caterham CR3 5ZD, UK
Phone: 01883 348483
ku.oc.liamtoh@latipsoh_lamina_egalliveht
State: Surrey
City: Caterham
Zip Code: CR3 5ZD

opening times

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
I called the emergency vets around 3PM as my cat had been seriously injured. I had no way of getting to the vets alone and my cat was in a lot of pain. The people on the phone were talking slowly and not understanding that it was an EMERGENCY. I was given 2 numbers that were incorrect and wasted precious last moments of my cats life. I feel like they didn't take me seriously until they saw him in real life. The vets were great, extremely over priced but the receptionists need training on how to deal with emergencies and giving correct information. My beautiful boy had to be put down and I am grateful for the drugs and oxygen he was given to make his lost moments easier. RIP Zasu. I'll always love you.
7 years ago (08-04-2018)
Tend to see different vets each time for routine checkups but all have been friendly. Have only once used them to help with a real problem - a very bad cut in my cat's chest. They did not push to do an expensive repair immediately though they offered to do it if I wanted it. They were also happy to take a wait and see approach. So we started with antiobiotics and rest, and a followup visit to assess the need for stitches which would need to be done under anaesthesia. This approach was successful and no further treatment was needed. I am happy with their clinical judgement, that they don't just push with the most high tech option.
8 years ago (16-12-2017)
I don't think they deserve even 1 star. My dog had been vomiting for almost 48hrs when we rushed her to the Village Animal Hospital, where they had 4 other patients. My dog was examined by a 'vet' who assured me she needed to go on a drip, have bloods taken and be given anti-sickness drugs. She would need to be admitted for at least 24hrs. The word insurance came up 5 times, no, we're not!! A Quote of £600 - £700 was given & I was asked to sign the paperwork. Which I did, my pet was ill. More time was spent on working out the costing of the treatment and printing an elaborate bill than caring for my dog! I rang five and a half hours later to inquire after my dog, "She's stable" I was told, Is she on a drip I asked? "No, we haven't started treatment yet as we've been busy!" So you've put a bowl of water in with her then? I enquired - "NO"... then he went on & on with the excuses.. We went back & removed my dog - paid the £160.72 consultation fee and left. My advice would be ""Don't use this Vets, they are SCAMMERS - All they want is your money!! I later claimed back the rest of my money.
8 years ago (10-11-2017)
My Westie was seen today. Eyes really bad. The vet knew immediately what to do. Reception lady was so kind and patient with me. My baby is now sitting next to me a lot happier then she was this morning. A massive thank you. Highly recommended. Lovely staff and lovely practice.
8 years ago (05-08-2017)
They killed my dog I went on Saturday because my dogs was not feeling well they it's her back then on Tuesday she got worse we took again they that something wrong with her head then she stayed at vets over night the next day she died on 1year and 3moths old
7 years ago (11-01-2018)
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