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St Denys Surgery

  1. Southampton
  2. Southampton Pubs
  3. Southampton Health & Medical

Reviews, get directions and contact details for St Denys Surgery

Address: 7 St Denys Road Portswood , Southampton SO17 2GN, HAM, GB
State: HAM
City: Southampton
Zip Code: SO17 2GN

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related searches: surgery southampton, mulberry surgery center, doctors surgery portswood southampton, gp near me, mulberry house gp southampton, mulberry clinic
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Reviews
I have been a patient here for about 30 years, although it has been through many changes , I still find the staff who work there to be helpful and understanding , special thanks to Philippa the best doctor who’s not a doctor
I'm not a patient here and I'm so glad about that. My partner saw the physio who assessed her condition following a car accident this week. He then told her the procedure for being signed off from work. On trying to confirm this before leaving, the receptionist said something different. She said she couldn't talk to the physio about it they're in the same building and that we'd have to carry out an e-consult and got a bit hissy about it when pushed. She then told me I could leave if I was going to be rude. I was not rude. I asked her a simple question, raising my voice a fraction to talk through the hole in the window. A doctor happened to pass by and got involved and again we got short shrift when we questioned a change in meds via a text without any further information. It was a simple case of a brand switch but that was not conveyed in the text and neither did anyone follow up with a call about the change despite that being stated in the text, presumably to allay any fears about the change to a new med. The staff at this surgery need to remember that it's their visitors who are under duress, in pain and stressed out, not them. If they are, they're in the wrong job. My own surgery has sympathetic receptionists who aren't nosey and doctors and nursing staff who are wonderful. I couldn't be happier. I feel sorry for anyone who uses this place...
I had no problem with my GP until Mulberry House merged with St Denys Surgery. Since the merge, I have not been able to see a doctor face to face, not even once. I always avoid calling the GP for anything minor as the last thing I want to do is waste NHS time. I am severely anaemic, with low platelets. Back in May 2021, I called up for an appointment and asked for a blood test which I was refused. My body was covered in bruises which normally means I have very low platelets when this happens. I ended up having to call 111 and they finally managed to book me in for a blood test and renew my prescription for Tranexamic Acid and Iron Tablets. Fast forward to February 2022, I called up again for a blood test appointment as this time I could tell my iron levels were very low, normally when my iron drops it really influences my mood and I become extremely tired and pale. Again, I was refused a blood test and after throwing my toys out of the pram, I was called back by Dr Brett – I explained everything to her, from my low platelets to my anaemia – she decided that I needed to be referred to a gynaecologist - I disagreed with her and said I need to see a haematologist, not a gynaecologist, and she literally said she is the doctor and she knows best, which I obviously agreed with. Dr Brett also booked me in for a blood test. Dr Brett called me after receiving my blood test results and said everything was normal and I just had low vitamin D, shortly after the telephone conversation, I received a text from NHS saying my case has been closed following normal results. I remember I was in tears thinking this was all in my head as all my blood results were “normal” according to Dr Brett. I went to the gynaecologist appointment as arranged by Dr Brett, and he said to me, I’m not sure why you have been referred to me, you should have been referred to a haematologist, so he referred me to a haematologist. Luckily, the referral was so quick, I saw a haematologist within a week or two. The haematologist looked at the exact same blood results that Dr Brett called “normal” and said to me “You basically have no iron in your body, I don’t even know how you’re functioning” – he then referred me for an iron infusion. I have been seeing my haematologist once every three/four months and having iron infusion which I am grateful for. In November 2022, I called up the GP to see if they can prescribe me Vitamin D again as I was not feeling 100%, and I never went to collect my prescription from February as the whole experience had left me traumatised and disappointed in St. Denys Surgery. I was told as it had been so long since the blood test, I would need to speak to a Dr and a Dr would call me back. I never received a call back from a Dr and I was genuinely so understanding that NHS is struggling. In December 2022, I called up the GP again as my legs were covered in tiny red dots and again, this normally means I have low platelets. I literally begged for a blood test which I was told I can’t book because I needed to see a GP first, they said the next available appointment they had for GP was 26th January 2023 – I was so disappointed and upset as I literally NEVER call up the GP even when I am unwell until I feel really really unwell and scared, the receptionist hung up on me. In summary, St Denys Surgery is THE WORST! I don't even think they comprehend what "duty of care" is!
They are NEVER on time, even when you have the very first appointment 8:30 in the morning they will at least be 15min late. BECAUSE THEY CAN. When I arrived 7min late for my appointment they didn't let me in because I was too late when they can be up to 40 min late sometimes there's no consequences for them. - BECAUSE THEY CAN I Requested medical documents for insurance claim. I needed it in a hurry but they have 28 days to do it. They promised 2 weeks. YEAH RIGHT 2 MONTHS MINIMUM - BECAUSE THEY CAN Dad was discharged from hospital with medication list on a discharge for them to do prescription. NOPE, RECEPTIONIST KNOWS BETTER.
Have been with the Surgery for years and never had a problem getting an appointment. Yes there was a slight issue when it merged with Mulberry but that seams to have settled down. Receptionists have always been helpful as well. My suggestion is if you are going to make a complaint, don't winge on the WWW contact PALs, who will deal with the surgery which is far more effective and constructive.
i have been at this practice since it started and all i can say is that the service I have received over the years has been fantastic. The staff they have now are so helpful and willing to go the extra mile to help a patient when they are in need. I have no qualms about putting my medical needs with the staff and doctors at this practice.
I wish I had a better alternative GP surgery. Reception staff hang up on you when you challenge what they've got to say and the gp Dr Sahota in particular seem to have absolutely no interest in patients health even when patient has Covid and was previously classified by NHS as in severe risk category. Best advice given by gp was to ask work colleague to drop off paracetamol. Gp litterally said to me she has no time to arrange treatment for me! The practice manager, Angela, is not a great manager - she hides when you ask to speak to her regards a complaint or escalation. Dr Barnes discriminates his service on ethnicity.
Awful experience with the receptionist and this Iranian doctor, I can't remember her name but I'm sure anyone reading this will know who I'm talking about!! Luckily found an appointment after waiting for good few weeks, in that time people would probably die or something, anyways so I went in to the reception to let them know I'm here, the receptionist was talking to another receptionist ignoring completely, so I waited to say my name but still no response from either of them so I waited and waited, I even said excuse me can I just say my name so the doctor knows I'm here but the receptionist showed me the finger to wait, wow what a joke!! Anyways finally after waiting for good few minutes or so she finally decided to take my name down soo slow I'm sorry to say!! Again waited in the waiting room for more minutes, nearly turning into an hour no response from the doctor again finally she called me in not very welcomed manner. She asked in very rudely what's wrong, as I started to explain she didn't even hear or let me finish what I had to say or what my worries are, I was shocked at her reaction and answers, she told me they can't do anything here I should go somewhere else, she didn't even care to listen, no empathy what so ever!! Really bad experience and shocking behaviour from a doctor, she treated me like some low life, someone lower than her and I felt so bad after that!! I didn't understand what I needed to do, I was lost with no support or information!! So sorry to say but if you treat patients and people like that then you will get the same treating from us too then don't say we won't tolerate any disrespect because you are the ones have disrespected patients and neglected us first!!! Not ever coming back here and I'm telling my family and friends not to join you, not worth it.
Recently joined this practice and feel very fortunate to have done so. All the staff members we have met so far have been polite, considerate and professional. The Advance Nurse Practitioner, Philippa, is extremely approachable, sensitive and thorough. Thank you to all at St. Denys Surgery
Absolutely useless GP ! Not doing anything for patients ! Don't even know why lose time going there when nobody treating you for any of the problems you have!! ABSOLUTELY USELESS !!!
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