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Reviews, get directions and contact details for Road Cycle Exchange

Road Cycle Exchange

About

Buy. Sell. Exchange.
Road Cycle Exchange is the UK's only genuine bike exchange. We trade in quality Road, Cyclocross and Time Trial bikes.
Fast quotes, instant payment. Warranty, finance, flexible returns and great service.

Story

We set up the Road Cycle Exchange to enable cycling enthusiasts to buy and sell second hand bikes with confidence and security. Buying high end bikes from auction sites or via classifieds is a minefield. We have created an alternative that gives bike lovers the opportunity to get great value but WITHOUT the risk.

We source only the best bikes that have been well looked after. We verify the history. Our Cytech qualified mechanics fully service each bike and refurbish the parts that need it. We warranty every bike.

We are a husband and wife management team and we started this business because we saw an opportunity and a cycling need. After 20 years in financial services we decided to start something that we are passionate about, but also something that could be more adaptable to raising a young family.

Our model is based on great service and value for money for our customers. We are primarily an online business but are now proud to have opened our first showroom. The address is;

139 Richmond Road, Kingston KT2 5BZ

Products

Road, Gravel, MTB Bikes, Wheels, Frames and Parts



"Welcome to Cycle Exchange, we offer an easy way to buy, sell and exchange quality bikes, wheels, frames and parts. We are Europe's largest and most trusted exchange for pre-owned performance bikes, trading in road, MTB, time trial, electric and gravel."
Address: 139 Richmond Rd, London, Kingston upon Thames KT2 5BZ, UK
Phone: 020 8546 8289
moc.egnahcxeelcycdaor@troppus
State: Greater London
City: Kingston upon Thames
Zip Code: KT2 5BZ

opening times

Monday: 8:30 AM – 5:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 5:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 5:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 3:00 PM


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Reviews
Mixed review really. The communication was very good, however the bike took over 2 weeks to be delivered delivery cost £75. In addition I bought the bike off of the online description of being in excellent condition with a small mark on the drive chain as shown in the pictures. After inspecting the bike there is a fair size dent at the bottom of the right fork and one side of handlebar grips are bashed up. Not huge issues but it would have been great to know first.
This is my fourth bike purchased and third part ex. All bikes are excellent as reviewed and the part ex prices are competitive. Customer service is highly rated. Staff are friendly, courteous and professional. Don't bother with Ebay, Cycle Exchange are easier, honest and a great way of selling your bike at a fair price. Thanks Matt and team
Honestly the guys in the workshop are the best around. I’ve been to all the big name bike places with a good reputation and no one can match them. Everyone who works there does an exceptional job I’m very fussy, I can’t bare things not to be 100% I’ve had a full di2 upgrade on my SL6 S-Works, serviced there twice, other general maintenance they know their way around any level of bike or part and have so much expertise and experience to help you with decisions. Recently did some insurance work for me after an accident with a car and service was next level, helped me communicate with the insurance company on a tricky part of the claim and loaned me a wheel to keep me riding whilst we got everything sorted. Honestly Matt, Alex, David and the whole team are absolutely sh@t hot and if you need anything doing make them your first port of call!
Excellent service, super happy with my part exchange. The communication and customer service was great and the collection and delivery was the best I have experienced from a bike shop. I will definitely use again.
I just one of the rudest service I ever experienced in a bike shop. I just went to ask for the availabity for women road bike and for my size. The woman assistant found me a small one but would not let me get to try for size. She made all sorts of excuses though the bike was right in from of me. She could not work out how to put the seat down. One of the rudest service in any industry but never have I been treated so rudely in any bike shop. Never go in there again. I thought it was a friendly place. I guess you need to be the right colour and look like you got money to spend.
For my application for quota I’ve got just a generic robo letter with no explanation. “Unfortunately that is not something we are able to take on at the moment. That may be because of one of the following reasons; That may be because of one of the following reasons The bike falls outside of our buying criteria, which was highlighted here. Our buyers don't think we will be able to successfully complete an onward sale on your item at the moment. The condition of the bike means it is not viable for us to resell” Customer service doesn’t even bother for picking a reason.
Very nice shop with a great selection of bikes.The staffs are very helpful. Also they have a cafe and a workshop so it’s good if you want your bike serviced or want to stop for a coffee
Use the workshop v regularly for flat tyre fixes but recently got rammed by another bike at traffic lights & workshop crew there couldn’t have been better/quicker/great value - was back on the road safely in super quick time - v much appreciated
A great selection of bikes. Clear website and very helpful staff. I am delighted with my new bike. Plus coffee and cake. A Place to go for all for cyclists and the family can go to Sainsburys next door.
My girlfriend asked for a quote but didn't get one. Her bike was offered but was refused. No idea why. Excellent condition but not according to Cyle Exchange.
Comment on this business

Directions to Road Cycle Exchange with public transportation


Windsor Road Kingston 80 meters
65
671
N65
Latchmere Road Kingston 150 meters
65
671
N65
Kings Road Kingston 300 meters
65
671
N65
Durlston Road 340 meters
65
671
N65

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