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Evans Cycles Kingston

  1. Kingston upon Thames
  2. Staines Upon Thames Bicycle Store

Reviews, get directions and contact details for Evans Cycles Kingston

"Visit Evans Cycles at 48 Richmond Road, Kingston and experience the latest cycling trends and products. Choose from Men's, Women's & Kids bikes, clothing and accessories. To contact us in store, please call 03439092097."
Address: 48 Richmond Rd, Kingston upon Thames KT2 5EE, UK
Phone: 020 8549 2559
State: Greater London
City: Kingston upon Thames
Zip Code: KT2 5EE

opening times

Monday: 8:00 AM – 8:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 8:00 PM
Thursday: 8:00 AM – 8:00 PM
Friday: 8:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

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Reviews
While we’re not happy with Evans’s corporate tactics and services, we were very impressed by the staff in the Kingston shop. We bought a mountain bike and needed advice. A staff member called Oli gave us great customer service. He was kind, very knowledgeable and generous with his time. Without his service we wouldn’t have bought the bike, and we had to travel to Clapham shop to get it in the right size. We‘ll go back there as we trust the staff.
Tahir and Ollie were really helpful sorting out my bike over and giving good advice. It was good to see the wide range of bikes and services on offer in this local branch of Evans and knowing that if they don't have something they can contact other branches for you.
Visited the store on Sunday to return an item. Apparently, the regular staff is not allowed/don't know how to do returns. Been told to wait 10 minutes for a manager Tahir, to get back from his lunch break. The level of distrust and customer service is appalling. And then, he gives you a refund voucher, printed on that thin thermal paper. Knowing it doesn't last for long, he even suggested himself to take a photo of it, because. otherwise "there is no way to trace it back". Evans Cycles. 2024.
Sent me the wrong bike. When I complained that same day they said they didn't have the M in stock. So obviously thought they could just send me a bigger bike and I wouldn't notice. I was told I could bring it back to store at my own time and expense but that it would need to be thoroughly checked over for any wear and tear. I'd only had it an hour! What a cheek. They'd already charged me £20 for delivery, which they reluctantly refunded after I requested it.
Had to fix my gears there. The technician Will had some problems with my bike due to the strange mechanics. But he stilled fixed it very quick, was kind to let me know when it was fixed and demanded still the same even after he had to do more work as he originally thought. Would definitely go there again if I needed something.
Slow and unwelcoming service. Bought a bike and had to pump the tyres myself with my partner in the shop. The gentleman working there was very rude and seemed angry with other customers.
I went in during a ride to have a puncture fixed, I would normally do this myself but I was a little under prepared and had numb hands from the cold. For a 5 minute job, I thought the £10 labour charge was quite steep and the guy actually put my tyre back on backwards. It doesn't really matter as they are virtually slick road tyres, but they are directional so it would have been nice if he put them on correctly. However, it was a fairly swift turnaround and I was back out within 10-15 minutes.
We walked in on a busy Sunday lunchtime because my 11 year old's front brakes had broken on our outing. The mechanic, Will, was brilliant. I could see he was busy, but he made time to do a quick fix. He gave honest advice about what to do next, which we appreciated. I got the impression that he'll be working hard to set right what had been left by the previous person. He's got the right attitude and approach, and I wish him all the best
Took my bike in for an annual service at Evans in Kingston last month. Was told that they didn’t have the tools to adjust the hybrid disc brakes. The front brake had been dismantled but they weren’t able to reconnect them. I handed them a fully functioning bike and was given one back that I could not safely ride. No apology from the workshop and a ‘not our problem’ attitude. Made a formal complaint with no joy. Have been a very good customer of Evans over the years but will never shop there again.
Amazing customer service and friendly staff. Hassle free aftermarket support, no need to go anywhere else. Evans Cycles cares about your lovely bicycle. Highly recommended
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