Peugeot

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"Find your next car at Arnold Clark Stirling Citroen / DS where you can discover great deals on new, used & nearly-new cars and vans.With over 60 years of experience, Arnold Clark is Europe’s largest independently owned, family-run car retailer, with an unrivalled choice of 20,000+ cars available on our award-winning website.We guarantee the UK’s best used car deals, so if you find a better deal elsewhere on the same car, we will give you back double the difference. And with low rate finance & no hidden fees, the price you see is the price you pay.You can buy your next used car online with Click & Collect and home delivery options available.Looking to sell your car? We guarantee the best price – get a free instant online valuation."

Address: Stirling FK7 7RT, UK

State: Stirling

City: Stirling

Zip Code: FK7 7RT

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Reviews

After so many chances I’m done with this branch. From customer service in house to dealing with them over the phone, everything takes ages and seems to be painful. They are busy and promising a call back during the day, 4 hours later giving them a call again to get they only start call backs after 4pm which never happened even though I mentioned it twice that it was urgent. I will take my business elsewhere. Only reason for 2 stars rather than 1 is Frank, who is one of the most professional and helpful salesman I’ve ever met.

Simon Brown branch manager is excellent and cares for his customers and retaining customers. He rectified an issue for myself without hesitation and I can’t fault him. Great addition to DS Stirling. I would have never bought from Arnold Clark again had it not been for his transparency.

Booked my car in at 0815 told reception I was waiting on the car she said a good 2 hours it was 3hours 50 mins, I had called 2 days before to say I was going to wait on car as I have no other transportation and website doesn't allow the option to say I was going to wait, no one came to say they were delayed or busy just left in waiting area, coffee machine wasn't working and a member of staff came to help with machine which she just switched off and on again, this worked but after 2 hours I decided to have another cup and I had to switch off and on again to get to work, I checked the machine inside and it badly needed cleaned,  later another member of staff wanted a coffee and had to clean the machine before he got a coffee, altogether a misable experience not to be repeated, I have phoned branch to complain but 2 managers too busy to speak to me and eventually the service manager Chris spoke to myself but he's been on holiday and doesn't know what happened,  I'm surprised everyone too busy to speak to me as plenty of staff on duty and they didn't look too busy. Very disappointed and I won't be buying another service plan and my day was wasted.

Used this branch for the first time yesterday and all i can say is ‘WOW’. Frank was my Salesman - so patient, friendly, genuine and knowledgeable - a spades a spade, salt of the earth I would also like to say how lovely Stevie was on the test drive and the amazing lady who made me the coffee. So welcoming and chatty i actually forgot i was there to buy a car! Had such a good chuckle. Thank you again - 10/10.

Absolutely shocking customer service had my car since 5th of November and still not got it back. No communication from them always been myself having to call to find out what's going on, they always tell you someone will call back!! That never happened either was told my car would be ready on 27th Jan still wasn't after being there for almost 3 months. Then told it would be delivered back to my property on 30th Jan called numerous times to confirm this again no call backs. Absolutely shocking customer service AVOID AVOID AVOID

Just been helped by Allan in parts dept. What a pleasure to be served by a top quality company. Professionalism is off the hook. Every person is very helpful, very clean environment

First experience of dealing with this company, but I have too say it went very well. Good pleasant no nonsense service received good price for my trade in very professional.

This is how my car was splotched during service today at Arnold Clark Citroen Striling. Great !!!

I phoned in to book my vehicle in and was put on hold for over 26 minutes, absolutely terrible customer service on that front. When I worked in a garage we would have gotten an earful for being over 2 mins. Actually a joke. I had to phone off another phone to tell them I've been on hold for 26 mins, eventually got put through to find out they can't book the vehicle in until July. Even though the vehicle has an EML light on.

Possibly the worst dealership I have had the pleasure of dealing with... they had my car for 3 months for what is a two minute job. Never received a single phone call updating me throughout. I had to do all the chasing. Eventually picked it up after having to wait due to their ongoing hacking issues Then became apparent why they never answer any phone calls or return them. Stood for almost 8 mins waiting on someone speaking to me at the desk

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Reviews, get directions and contact details for Peugeot

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