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Park Plaza County Hall London

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Park Plaza County Hall London
Address: 1 Addington Street , London SE1 7RY, XGL, GB
Phone: 0844 415 6760
State: XGL
City: London
Zip Code: SE1 7RY

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Reviews
I stayed here for 2 nights on a business trip to London and this place was recommended by another Park Plaza that I usually use as no rooms were available. The location is a great one if you are visiting attractions and very convenient for Waterloo station. The shock was from the attitude of 1 reception staff who apparently has preference how to treat guests for check in as guests who have booked through Booking.com get better service than others and when asked why the delay in getting the room, the answer was that central reservation team have not provided details yet! This ruined the entire experience for me and I would certainly go back to the other Park Plaza as at least they are professional enough to recognize that the service they provide was not good. I would not recommend to stay here if this is the way they treat their guests at check in. A disappointing experience indeed.
I stayed here for 4 nights and 1. No one at the reception desk said hello once. No smile, nothing. Kind of expected this because the receptionist didn't also say hi when I checked in, which was very surprising to me. I left my luggage at the front desk since I arrived early in the morning in London, and the person who took care of the luggage also no smile or no hello, nothing. 2. There was a plastic rose petal in our room as soon as I came in and it was the first sign that they don't clean the room at all. I left it where it was and the next day, I went out. Came back later after spending more than 12 hours outside, the rose petal was still there at the same spot. The bed was made and the towels were changed, but the rose petal was still on the floor. If they thought it belonged to me, they could have picked it up and put it on the nightstand, not just leaving on the floor. I left it there again and the next day, and the next day, same. It is still there. 3. The day before I leave. I was still in my room at 10am and no knock, but suddenly the door opened. Thank god I put on the saftey chain. It was the one of the housekeepers, trying to come in. I didn't open the door at first and said that I was still in the room, but she kept knocking. I had to open the door and ask her to come back later. I left the room around 10:30am and came back at 4:50pm. When I opened the door, a housekeeper was still cleaning the room, so I had to wait outside for another 10 minutes. I came back at 5pm and the room was cleaned although the rose petal AND a piece of used floss on the bathroom floor were not picked up, so I figured now I can sit down and rest a bit. A few minutes later, the door was suddenly opened and a lady poked her head in and asked if the cleaning was done. I was so surprised and shocked that she just opened the door, without even knocking or asking permission to enter. I like the location of the hotel, but that's it. Feels like you get shunned by everyone at the front desk, anyone can just open your door and come in whenever they want to clean, but they are actually not even cleaning.
Pros: - Nice, clean hotel. - Great rainfall shower and comfy beds - 3 minute walk from London Eye, London Dungeon, Aquarium, Waterloo Bridge & Station - Welcoming staff - Great amenities in hotel room: hairdryer, iron and board, safe, etc. - Gym and steam & sauna rooms available Cons: - Twin room had window view of the small courtyard / other walls of the hotel. This was not communicated to us. We had thought we would get a nice view of London from our window. For the price we paid expensive for us it would have been nice to have been told in advance that our room was not overlooking London. - we needed extra toilet paper, towels, etc, and did the quick elevator ride down to the lobby to get these ourselves but were told staff would bring them up to our room. Once we got back to our room empty handed, staff took around an hour to bring these things to our room during a very quiet period 11pm and forgot half of what we asked for. By this point it was late so we went to bed and asked for the rest the following day. - Breakfast buffet varied and nice food but in my opinion not worth the cost unless you plan to eat £30 worth of food for breakfast. If you just plan to get a croissant, yogurt and fruit or even a full English, it would be cheaper to eat breakfast out each day and better quality. - we were told the spa with massages and whatnot was under renovation so could not use it during our stay. Directed across road to sister hotel who had working spa, but same treatments cost double. Again, the spa not being open at County Hall was not communicated to us in advance and would have influenced whether we booked here had we been told as it was an element we were looking forward to. - Plug socket in corridor broken with wire hanging out, was not fixed. Nearby activities: London Eye, London Dungeon, Shrek Experience, South Bank Aquarium, Waterloo Station, Waterloo Bridge. 381 bus stop by hotel takes you right by Tower of London. Big Ben & Houses of Parliament around 10 min walk away over one bridge by South Bank.
Modern, centrally located hotel, five minutes walk of Waterloo Station and within sight of Westminster Bridge and The London Eye. Public areas of the hotel were clean and bright. Good buffet style breakfast with a large varied selection of options, from a Full English Breakfast, omelettes made to order or a selection of fresh fruit, pastries or cereal. The bedrooms were adequate, but looked very tired and in need of serious refurbishment. Would I choose to stay there again, probably not. Plenty of other hotels to choose from in Central London, which offer better value for money Rooms: Tired and need refurbishment
Stayed here for one night recently and have to say the service was second to none. Had been travelling for 9 hours and when we got there they treated us to a complimentary free drink at the bar. Slight confusion with check in but sorted in no time. We got a small suite with a mini kitchenette. Bed was really comfortable, only issue was some of the plug sockets in the room did not work. Ideally located next to Waterloo train station. Would recommend staying here if ever in London
In general, the front desk staff and security were very helpful. However, before arriving I spoke with an employee at the front desk to confirm some details about our reservation and he was incredibly unhelpful and show no desire to be cooperative. Also, we placed a do not disturb sign on the door of our room and we returned to find that a cleaning woman entered our room anyway. We were very displeased at this and the woman continued to clean in the room, even after we told her that we didn't want any service. Be aware that their elevators are also incredibly slow. However, room was comfortable; with plenty storage for clothes and belongs, microwave, mini fridge and separate tub and shower. Overall, not a bad stay. Many great attractions nearby.
I had a great stay at Park Plaza County Waterloo. The location is fantastic, making it easy to explore the city. After a few initial technical issues with my room, Eliogg was incredibly kind and quick to help, offering me an upgrade to a lovely room. I appreciated the attentive service and would definitely recommend this hotel for its great customer care and convenience. Rooms: very nice and cosy rooms.
I have stayed at this hotel twice now. Once in 2019 and once last week 2024. It’s the perfect hotel for visiting London due to its close location to the Waterloo station, Parliament, and Big Ben. Lots of great food options available along the water as well. The hotel is clean, staff friendly, and the location is excellent. It’s also a good pricing when compared to other hotels in the area. This most recent stay, we were upgraded to one of the pent houses, so we had the balcony to enjoy some of Londons best views. It was a nice surprise and I really enjoyed being able to sit outside in the mornings and afternoons. Hoping to return to London in another few years and stay here again. Highly recommend Park Plaza County Hall London. Rooms: Rooms are well sized, cleaned really well, and you get waters daily. No complaints at all. Nearby activities: Lots of things to see along the river. I enjoyed walking to the London Eye and then walking to the right for lots of great small food venues and attractions. The area was lovely and felt safe. Walkability: Easy walk to Waterloo station and major attractions.
What a wonderful stay!! It is within walking distance to many attractions, the Waterloo station underground, and a few 24-hour stores and gift shops. Breakfast is delicious, and the restaurants inside the hotel are just amazing. Downstairs can get a bit busy at the end of the day, and food service might get a little slow. It's best to eat there when it's not packed, but it's perfect for drinks! We had two adults and 2 small children under 15, so the pull-out sofa was just the right size for them. Overall, we want to come back here as soon as we can!! Nearby activities: London Eye, Leake St. Graffiti Tunnel, Waterloo Station, boat tours, 2 pedestrian walking bridges, 24 hour gift shops, variety of restaurants/street food. A carousel at the Park, and more. Walkability: 25-30 minute walk to Trafalgar Square over the bridge! Excellent views of Buckingham Palace, London Tower, and the Eye. Pickpockets and phone snatchers are rampant!! So beware of anybody that gets close to you on the street.
We really enjoyed our stay. The staff were very friendly, knowledgeable and helpful. The restaurant was great for breakfast. It was nice that it was so close to things we wanted to do Rooms: The rooms were very spacious with a sitting room with tv, breakfast station with sink, microwave, frig and coffee maker The bedroom area had a tv as well. The bathroom had a tub and separate shower Nearby activities: Easy assess to trains, or taxis. The Eye was just minutes away. There was a grocery store nearby and lots of restaurants It felt safe to walk at night. The bike lanes were another story Safety: We felt safe walking except for the bike lanes that you had to cross were ever you went Walkability: We walked around a lot. We used some taxis when We first got there to help us get orientate . We walk around a lot Food & drinks: The restaurant had great food
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