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Old Bank Hotel

  1. Oxford
  2. Oxfordshire Lodging
  3. Oxford Lodging

Reviews, get directions and contact details for Old Bank Hotel

Old Bank Hotel

About

The Old Bank Hotel, Oxford

Story

The independently owned Old Bank, situated on Oxford’s High Street, is a breathtaking statement in design and arguably one of the best locations in Oxford. Awarded the Best City Hotel 2011 by the Good Hotel Guide, it is surrounded by the famous colleges of Merton, All Souls, Christ Church and University and is directly opposite the Bodleian library and Radcliffe Camera.

Address: 92-94 High St, Oxford OX1 4BJ, UK
Phone: 01865 799599
ku.oc.letoh-knabdlo@noitpecer
State: Oxfordshire
City: Oxford
Zip Code: OX1 4BJ

opening times

Monday: 7:00 AM – 12:00 AM
Tuesday: 7:00 AM – 12:00 AM
Wednesday: 7:00 AM – 12:00 AM
Thursday: 7:00 AM – 12:00 AM
Friday: 7:00 AM – 12:00 AM
Saturday: 7:00 AM – 12:00 AM
Sunday: 7:00 AM – 12:00 AM

Update Info

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Reviews
Excellent hotel- staff were knowledged, polite and happy to help. Parking and good restaurant - would definitely recommend. Very central
7 years ago (06-02-2018)
The place to stay in Oxford. Nice room although on the small size. Very good service.
8 years ago (28-12-2017)
Great Atmosphere, Lively but still comfortable. Food? Memorable. Service? Legendary. Location? Epic.
8 years ago (25-10-2017)
Please do read this full review, it is long l, yet important. I need to tell you why you should NEVER give The Old Bank your card details in my opinion. The facts: - We stayed at The Old Bank for my Father's 70'th birthday - We have stayed before and it has been a good standard - My family and I are pretty easy going people Here is where it went wrong. I had ordered a bottle of champagne, which due to lunch plans I had to cancel before we arrived by phone, the polite Receptionist said no problem at all. All fine. Then when we opened the room later there was a bottle of champagne there with a compliments note from reception / enjoy on us - sounds nice right? However, when we then checked out the champagne was on our bill, we queried it and they removed (a simple mistake I'm not worried about), but once I had left, I noted on the card receipt it had been added again even though removed from the itemised bill. So we called to clarify, no answer from management that night. So they are charging cards as they decide and not matching them to bills / invoices. But here is the best / most insulting bit! The next evening, I received the rudest email from the 'Head of Reception' accusing me of stealing it. Obviously he wasn't counting on me having the phone call logs or keeping the compliment slips which I sent back as evidence! Here are some of the highlights from his mail as direct quotes:. - "....Attempts to discover who would make such a generous offer, and on whose authority, yielded no answer. No member of management had authorised such a ‘gift’ and no member of staff would presume to overstep the mark in this way. I have spoken to each of my colleagues, none of whom have any knowledge of this alleged conversation. I understand you were also unable to clarify who it was you had spoken to? - I trust my staff implicitly. They are professional, polite, diligent and honest enough to admit to having made a mistake. When they collectively and individually deny any knowledge of the circumstances described, I am inclined to believe them. This, coupled with the fact that you did indeed take the Champagne with you, leads me to reverse the £60.00 refunded to your card yesterday. Please find attached a receipt for £60.00, for your records." Lots of inaccuracies there, I didn't say anything to that tune, so someone has changed the story. Needless to say, once proof (call log and compliment note) was sent, they massively back tracked and the email changed tone and started with - "I do not quite know where to begin, but naturally offer sincere apologies for my misunderstanding of this situation. I am mortified to have misapprehended the circumstances and badly misjudged what had actually transpired." This 'senior' member of staff, then goes on to blame his staff - great management right? "It appears I was far too trusting of our ability to fulfil a simple request. I am not attempting to shift the blame, but is evident that this failure led to my later misunderstanding." In conclusion, no compensation was offered for being so rude or ruining an expensive weekend, just "Opps, please accept our apologies"! In other news, their lift wasn't working for my 70 year old parents (staying on the top floor) and their food was absolutely awful, but those are secondary issues I can live with. Messing around with card payments and accusing customers (!) based on fabricated evidence because they can't manage their staff properly I can't. Please, please don't give The Old Bank your card and let them preauthorise it, in my experience there appears to be some serious abnormalities over how they believe they can use it. Just warning others, pick another hotel for a special occasion.
8 years ago (23-01-2018)
Top hotel and restaurant, Outstanding service and staff commitment.
7 years ago (22-02-2018)
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