Montrose Properties

Reviews, get directions and contact details for Montrose Properties

About

Montrose Properties is THE specialist letting agent in West Didsbury and a leading name in the letting and management of property in South Manchester.

Story

Since 1981 our leading reputation for total management of rented residential property has become trusted by landlords and tenants alike from Manchester city centre to Stockport through Didsbury, Withington, Fallowfield, Chorlton, Rusholme, Heaton Moor and Heaton Mersey.

Address: 20 Lapwing Ln, Manchester M20 2WS, UK

Phone: 0161 445 7000

Website

ku.oc.seitreporpesortnom@eciffo

State: Greater Manchester

City: Manchester

Zip Code: M20 2WS

opening times

Monday: 9:30 AM – 5:00 PM
Tuesday: 9:30 AM – 5:00 PM
Wednesday: 9:30 AM – 5:00 PM
Thursday: 9:30 AM – 7:00 PM
Friday: 9:30 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

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Reviews

I previously rented a property through Montrose as a Landlord and didn't hesitate to recommend them to my son. I wish I hadn't. Clearly something has gone wrong since we stopped working with them. 

My son wasn't the perfect tenant, in and out of work there were periods where he was behind with rent but it was always paid and they had the assurance that I was a guarantor. They were constantly chasing up repairs and especially the damp that existed in the property. 

When beginning and ending a tenancy ensure that you go through all the inventory and that you are in full agreement. Don't just take it as everything is ok. Pay particular attention when ending your tenancy. My son was present, yet wasn't offered to sign the check out. He asked if the property was clean enough and was advised by the Montrose member of staff that it was but yet they cited this in the check-out. They claimed for an electric debt which was overturned on appeal by the Tenants Deposit Service. As was the cleaning amount claimed for. Clearly Montrose do not allow for reasonable wear and tear so bear this in mind when checking out. 

As a landlord myself I understand the need to pay rent and to pay on time, however be warned that should you receive a letter reminding you of this the princely sum of £10 will be added to the bill for each letter. 

In summary this was my son and his girlfriend's first tenancy, we were a guarantor for the tenancy yet the whole process has left a very bad taste in the mouth. My dealings with Montrose have been quite embarrassing at times with the person in question pretending to be out of the office when I was told they were in. They are less than transparent on quite a lot of things and whilst being prompt in chasing the tenant they are less than prompt when asking for information in dispute of their findings. We managed to claim some of the money back from the deposit dispute and they even added figures up incorrectly (in their favour) which was highlighted by the independent adjudicator.

Would I recommend Montrose? No, never; neither as a tenant or a landlord as I found it to be a very poor service provided. If you do decide to ignore this, be very clear and transparent at both check-in and check-out. I would follow every conversation up with an e-mail, it shouldn't be this way but if my son had done this we would have received far more back off the deposit. Shop around, there are plenty of other letting agents within the area who I'm sure will offer a better and far less stressful service. As you can see from the other reviews there are lots of others that feel this way.

 7 years ago (27-02-2018)

Lived in a flat managed by Montrose Properties for 8 months, and it was draining and  upsetting dealing with them. Was treated with utter contempt, pretty much from start to finish. They tried to make us pay for referencing twice. They charged directly for it, and then expected us to also pay the company they outsourced it to. We protested and they waived the second fee, but I imagine the number of people they have dishonestly double-charged, who didn't question it, will be very high. The shower didn't work when we arrived. They repeatedly sent a plumber who to his, and our great frustration had no idea how to fix it, and when he and we asked that they send someone who specialised in the type of shower we had, they just ignored us. I would call repeatedly about it at first, but then just gave up when it became clear that they weren't going to do anything. I work full time, and it was like an extra part time job constantly chasing them to do their jobs, it wore me down and I didn't have the energy for it. They managed the whole building, which held 4 flats. There were only 3 sets of wheelie bins when we arrived. We asked that they or the landlord pay the charges for extra bins, seeing as the bins had not been lost or stolen during our own tenancy, and we were paying the full cost of council tax, so expected to have the same waste disposal facilities as everyone else on our arrival. As usual, they said they'd talk to the landlord and get back to me, and then continued to ignore me after being prompted about it once or twice more. I told them that passersby were fly tipping into the front yard due to the bins being overflowing all the time, (people just felt entitled to add to the mess and thought none of the residents cared). Even appealing to the interest of their client, the landlord, who surely wouldn't have wanted people to be using his property as a dumping ground, made no difference with them, they just carried on ignoring me. 

As we were leaving I confronted them via email about a load of these issues, and the lettings manager chose to imply I was lying about the maintenance issues. 

So, yeah, steer clear. I waited to post a review until well after our deposit was returned (in full, we were good tenants who took care of the property, and tried to make the agents do the same). I didn't trust them not to fabricate spurious charges to punish us for reviewing them negatively. They're that kind of unscrupulous.

 7 years ago (07-12-2017)

I was a Long Term Tennant in the two bed property 'Berthlwyd Bach's for twelve months and had a fantastic stay.  Unfortunately due to work commitments I had to move away from the area. 
My stay was amazing and the property,  location and Management team were outstanding and would recommend this establishment to everyone. 
Thank you all for an experience that I will cherish forever. 
Dom Major

 7 years ago (07-03-2018)

I have dealt with Montrose Properties for many years. I have always found them super efficient ,honourable and fair in everything they do. I can only give them the highest recommendation.

 7 years ago (28-02-2018)

I have recently rented a flat with Montrose, through out my whole tenancy it was a TERRIBLE experience! The flat was riddled with mould and damp but was told to leave a window open at all times even though I am on the ground floor? 

My clothes and belongings just had mould growing all over them and these were just on a rack in the hallway, even my cutlery tray In the kitchen draw grew mould it was disgusting! I pretty much had to beg Montrose to do something about it seen as I am
Asthmatic, but again they didn’t seem to care. I had a home visit from my asthma nurse and as soon as she entered the flat she could smell it in the air and highly recommended I find another property and so I did.

When checking out of the property an agent stood there and happily let my 9 month pregnant girlfriend scrub the floor whilst standing over her to check it was left in good condition. She said everything was ok to later get an email saying I am being charged for various things after the agent had said everything was fine. 

I would not recommend Montrose to anybody as you will not enjoy your tenancy, it is ran by a bunch of imbeciles who want nothing more than to take your money and not provide the service that you are paying them for.

 7 years ago (27-02-2018)

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