homes4u - Property Management

Reviews, get directions and contact details for homes4u - Property Management

"Established in 1991 from a single estate agency branch in Altrincham, today Thornley Groves has 14 offices and employs over 80 staff. In 2020 we sold £108m of property, let over 1,700 properties and manage more than 2,700 houses and apartments for Landlords across North, South and Central Manchester."

Address: Davenport Buildings, 414, Wilmslow Road Withington, Manchester M20 3BW, UK

Phone: 0161 448 4800

Website

State: Greater Manchester

City: Manchester

Zip Code: M20 3BW

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

Homes4u is the worst agency you can ask for services. We rented a house with them in feb 2021. Since the beginning we had tons of problems; the property manager never pick up the phone or helped us. The microwave went on fire, we had a leak in the ceiling, the bathroom bath didn’t work.  After finishing our tenancy they charged us a cleaning fee of £320 pounds. The house was completely clean  I even have a video.  The tenancy coordinator said that  we could dispute the charges. She said that I could sent it to her. After disputing the charges her next email was to dispute it with a third company when it was homes4u who deducted that fee unfairly.  If you are looking for a house and is with this terrible agency I would not even considered it. They are unprofessional, and the worst company I have I asked for rental services.

We moved out over 3 months ago. It took them 2 months to tell us the deductions from our deposit, we immediately accepted the deductions simply because we thought we would then get our deposit back quickly. We were told our deposit would be 3-5 working days from the 7th September and we are still waiting. I have called 3 times and have been told it will be a couple of days each time. I've been told they have asked accounts to release our funds so many times and we are still yet to receive our money back. Terrible customer service, highly recommended any students search for better companies to rent from.

If I could give 0 stars I would. The whole process with thornley groves has been stressful, when we moved in it was not to a clean standard and we had to deep clean the house. Then when moving out they had the cheek to try and make us pay almost 300 for cleaning when we cleaned before we left and to a better standard than what we moved into, which was proven when after going through an appeal process it was reduced by 78%. Plus whenever trying to deal with thornely groves they were absolutely terrible we were left without a working toilet for a week and they were thoroughly rude when trying to sort things out. I would not recommend !

Run of the mill student exploiting company that know what they are doing. Extremely slow to reply to any maintenance call and when they finally do you are met with an arrogant demeaning response that basically tells you you are lying. A few months before we left our tenancy they took pictures of our house during a viewing and submitted these pictures as our move out pictures which led to us getting charged for things such as removal of items our bedding and stuff that was there due to us STILL living there. To counteract this and more claims 6 emails were sent to them to ask for the inventory of when we moved in to be submitted to deposit schemes. They ignored all email attempts and hung up the phone when trying to contact them. I drove 5 hours up from London to ask them in person in their office where they all gave each other side eyes knowing who I was before I even asked and got promised that I’d be sent it by the end of the day minimum.  Here I am 3 months later with no inventory and a £460 cleaning fee for a house we left very clean. Avoid at all costs

Poor service, my daughter rented from them. The house she rented was dirty on moving in. The staff were patronising and rude tell us it was in perfect condition despite them never visiting the property. We had to pay professional cleaners before moving in. Then they had the cheeky to ask for £300 to clean the property on exiting it. Very very disappointed with them.

Worst experience ever dealing with an agent. To start with rented a flat upfront for 6 months. Left my seinheiser in the flat then, went to my old house to move things in. They allowed contractors in and when I came back the headphones were gone When moved into the property as was furnished the mattress protector was with blood stains in it The woman dealing with the flat a so call Ms H. Jackson was total rude, unhelpful and went left the property she took a picture of a hair on the door and discounted 200 pounds from my deposit. If you want a ripp off go with them

Megan from the Homes4U team did a fantastic job at managing a property which I wanted to let out. She always responded promptly to my concerns even when our only form of contact was email, went out of her way to address issues I had with property and found great contractors to complete the work that needed doing a fair price.  Highly recommended.

Really sorry I did nt read the reviews before taking homes4u as managing agents. Shocking beyond words. Every month bills for repairs but at the same time tenants complaining to me that repairs need doing and they are getting no response from homes4u. Paying out constant money for upkeep and still unhappy tenants. And this after just doing up the properties to a high standard. They refused to put in WiFi said not their job. When eventually took away management from them and they still kept calling asking if I wanted to do the much needed repairs. Got someone else to have a look they said no work required.  Makes me wonder about the new boiler they said they put in. Bottom line virtually no income month after month and constant unhappy tenants. Gave it to someone else to manage been a different story. Long may it last. Seems like they used to be good but last few years or so have decided more money to make with kickbacks or fictious repairs. Very high turnover of staff there one day gone the next. Maybe once they see what's going on behind the scenes. Still have the loans taken out for the refurbishment 4 years ago with nothing paid off from them when they should have been paid off by now.  Taking legal advice

I cannot put into words how grateful and pleased we are for the outstanding service the staff provide here. An even bigger and better thank you to Chloe our lovely housing angel. Her patience, support and guidance throughout our entire tenancy process did not go unnoticed and we are truly thankful for all her hard work. She is a true credit to the team. I wouldn't hesitate to recommend homes 4 u to anyone moving and especially students looking for houses. The zero deposit option is invaluable.  Excellent service, courteous staff at the end of the phone if you need them. Truly brilliant.

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Withington Library 50 meters

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Withington Library 60 meters

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Wilmslow Road 170 meters

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Mauldeth Road 230 meters

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Wilmslow Road 230 meters

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