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Jaguar

  1. Guildford
  2. Guildford Car Dealer

Reviews, get directions and contact details for Jaguar

"At Inchcape Jaguar Guildford we pride ourselves on our exemplary customer experience. Visit us for New and Used Car Sales, Servicing and Parts."
Address: Guildford GU1 1DT, UK
State: Surrey
City: Guildford
Zip Code: GU1 1DT

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Reviews
Plenty of opportunity to look at the car, no high pressure selling just information about the car and all queries answered, excellent customer service. Comfortable discussing trade in of my vehicle, handover of my new car with information on the instruments and extras went well. Would not hesitate to recommend Inchcape to others, thank you
Recent service request. waited months to get hire car for day. 5.30pm the night before call to say no hire car. but will collect and bring back. requested 100% that car will be returned same day. YES, YES. was the answer. NO, NO cant deliver back, to busy! , what a joke. find another dealer for servicing
A few points below where Inchcape fell short, but otherwise a good service. 1. Even though I emailed a spec update within the time window to which I did not get a reply I then had to follow-up with a phone call on the deadline date, but I was still "too late" to get the change I wanted. Caused by a staff member being off sick apparently. I would have thought there would be systems in place to manage customer deadlines in the event of staff sickness/leave? 2. Unveiling of car on collection is a nice touch, but please make sure the cover does not have a dirty tyre mark on it! My wife likened this to using a dirty table cloth for Xmas dinner! 3. With just a few days to go to collection I still had seen no details of how/when to pay and again had to make calls myself to resolve this. I often felt that I had to do the running to save things falling into a gap.
Arranged to test drive a new PHEV Defender on Saturday 18th March. Upon arrival and after a short chat was told a hybrid defender was not on site for a test drive but I could drive a diesel. Not ideal but agreed to take it out. 15 mins into the test drive the car literally shut down just off the A3, engine stalled and ground to a halt. Total systems failiure. Took 20 mins to get through to the showroom on the phone and about 45 mins later was rescued by the salesman, who suggested ‘if I want to buy one I should spec it up on line and send him the reference so he can place the order’. Really???? Got back to the showroom in the Evoque he arrived in to find out from another customer that there was a hybrid available to test drive as he had just been out in it. Have e mailed the showroom and texted the salesman to ask how they might recover a shocking customer experience, but not heard a thing, no call to apologise, rearrange a test drive etc! About as bad as it gets…..I thought JLR were meant to be a luxury brand?
I purchased a brand new F-Pace P400e through Inchcape JLR Guildford and had a very positive experience. Due to industry wide pressures, I had a longer engagement time with the sales department as the vehicle took 6mths, but they remained attentive throughout. The ordering process was seemless, all documents were signed remotely, making pick up on the day simple. Contact was also a plus point, replying to my emails always within the hour, but often within 10/15mins. As for handover, a really positive experience, Graham Champion and Gavin Moody really made me feel welcome. This is important to me as I have been in dealers another Jaguar dealer and felt like an inconvenience. Overall, it was a good experience and I would recommend Inchcape Guildford to anybody in the market for a new vehicle!! Thanks guys!!
We were looked after by Ashley Gowmaran who was excellent. The service was great throughout; Ashley was polite, punctual and really knowledgeable about the car and the finance options, in helping us to buy our new F-Pace. Would highly recommend.
I would like to publicly commend Gavin Moody for making my on-line purchase of a Jaguar XF such a pleasurable experience. Being deaf Gavin dealt with all my enquiries by email and text making the process of buying a car as easy as doing it in person. Gavin even met me at the station when I came to test drive the car!
In process of buying f pace but my fault it has stalled but the salesman Steve B is exceptional to the point where I may buy just on the strength of his personality & patience. The dealership are lucky to have him... I think he is a great reflection of the brand.
This dealership sold me an approved used Jaguar F-Type on the verge of needing a new clutch, which went about 4 months after buying the car. This was confirmed by Beadles Jaguar in North West London and an Independent Jaguar specialist. However, Inchcape have refused to acknowledge the problem exists and have refused to properly investigate or fix the problem under warranty, depsite the fact I have now had the car for about six months and done about 3,000 miles in it. Beadles have now raised a case with Jaguar and helped secure a significant contribution to get this problem remedied, which all parties are happy with. Really dissapointing experience from Inchcape.
Kim did a great job answering my questions & getting the F Type in top, delivery condition. Highly recommended.
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