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Hippo Used Cars

  1. Blackburn
  2. Lancashire Car Dealer

Reviews, get directions and contact details for Hippo Used Cars

Hippo Used Cars
"Hippo Prestige is the premier place for cars from £13,000, brands including BMW, Audi, Ferrari, Land Rover and many more.Our expert team of account managers have years of experience with premium car brands and delivering excellent service to our customers.We deliver throughout the UK and supply all brands."
Address: Trident Way, Blackburn BB1 3NU, UK
Phone: 01254 916460
State: Blackburn with Darwen
City: Blackburn
Zip Code: BB1 3NU

opening times

Monday: 8:30 AM – 5:30 PM
Tuesday: 8:30 AM – 5:30 PM
Wednesday: 8:30 AM – 5:30 PM
Thursday: 8:30 AM – 5:30 PM
Friday: 8:30 AM – 5:30 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 4:00 PM

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Reviews
Wouldn't recommend once you have agreed the sale they are not interested. Went to pick the car up they had removed the phone charger into another car which we are still waiting to get back. It was an electric car that we bought promised us 100% charge when we picked it up it had 6% there words where you probably wont have enough charge to get home so take it to the services to recharge it but we have no idea how long that will take. Definitely wont be going back would advise you look elsewhere. The manager promised he would ring us the next day re the issues and he didn't, we had to call back and he said it had now been handed to customer care team and denied he had told us he would ring.
Seamless purchase and delivery. From telephone enquiry to delivery, Rob Loraine sales Exec dealt with my vehicle purchase in a very professional and friendly manner. He was true to his word in everything he said he would do, and went beyond my expectations to ensure my car was delivered to me 300 miles away and with a right to return it if i wasn't satisfied. I would not hesitate to buy from him hippo again .
Please don't buy the car from them , they approved my car finance with oasis car finance which is there sister finance company , when I called for paying the deposit they declined my finance and I already signed all the finance paperwork with them ...really appaling and shameful customer service . Please read the negative reviews as its completely true
Sold me an unsafe car with an engine fault. I took the car back to be fixed and they held the car for 3 days and claimed it was fixed. After driving the car for a couple of days, the car engine light was back on. At this point I had lost my patience with them because each time I drove the car back it was taking an hour up of my time and costing me fuel to get it there and back because I’m not local, so I requested a return of the vehicle due to it not being safe to drive. They accepted my return and the car. They did not issue my refundable deposit back and then started chasing me for a mileage charge of £344, when the only miles I had spent on the car, were taking it back to the dealership and the handful of short drives I had. Now I’m being threatened with my alleged debt being passed to debt collectors which includes the mileage fee I just mentioned and a negative equity charge of £373.55. So not only do Hippo sell unsafe cars, they then charge you £617 in my case to return it. They also don’t return your deposit for the car. They also lie to you about fixing the issue on the car and also bar their sales people to ring you and harass you to keep the unsafe car so they don’t lose commission. I am looking at a taking hippo to small claims court in regards to the above. So if you want to experience all the stress I have been through, buy a car from hippo.
Fantastic company and always look after me. They do all the leg work and make things simple! Gareth my advisor was most helpful and found the right car and price range for me. Sarah was very efficient with the paperwork and got everything done in super quick time. My delivery was on point and the chap who brought my car was most polite and helpful. All round great experience and always happy to help with whatever query I raised. Been with Hippo for 3yrs now and will happily use again. Shout to Grace too who sorted the paperwork, thank you
Awful, car was extremely scratched on the day of collection so it had to go to the body shop. Within one week hit with an £800 bill for front control arms as they were totally worn out! Something that the extended warranty “wouldn’t cover” and it had apparently passed an MOT and gone though there multi point check before going on the forecourt a week before! Tyres were all cracked and they had covered it up in layers of wet tyre spray and they hadn’t even serviced it!!! All pretty dodgy. You have been warned………
I would recommend hippo for many reasons. I came to uk abt 2 months ago and am working in nhs. Even though with such less credit history, these guys have given me a very good 2nd hand car at a very good lease price. Speak to Duncan or Andy. They will show u a catalogue of cars that are available. Choose d car u want and go view it and if u can afford it, u can have anything from a mercedes to a dune buggy. I took a toyota yaaris, my friends have got a jaguar and a merc.
Absolutely shocking , bought a car 20K arrived to collect it was in very very poor condition for a 2 year old car after being assured it was bang on . Second key for the car didn’t work . The people in there were not very inviting or even friendly when we was there so we just took the car . We later found out that we had driven away in a car that was insured still by the old owners ! So our insurance was void ! So if we would have crashed we would not have been covered . We rang to complain about the above issues and absolutely no one in that place is bothered : they are only initially very happy when you are taking out a large amount of finance . I would definitely take your custom somewhere else
Before I bought the car, contact ok, continuous phone calls, e-mails. When signing the contract, I spent 40 minutes in the waiting room, even though I had a reservation for the day and time. After picking up the car, I wanted to receive the specifications of the car by sending an e-mail with a request, unfortunately no one has replied to this day. I was served by Alex who during the contract pretended not to know me when I was in the waiting room
I bought a BMW 530E from here and am far from satisfied. A little while after purchase some paint started coming away from the rear nearside bumper. I took the car to BMW for a claim on their paint warranty to be told the car had been subject to a recent repair in that area, of poor quality and would not be a warranty repair. I contacted Hippo Prestige who confirmed the car had a smart repair on the rear bumper. At this point I thought they would offer to rectify, but no, nothing they can do but I am welcome to escalate the complaint! No doubt to achieve nothing. Take my advice- stay clear, not a good experience!!
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