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Halfords

  1. Southampton
  2. Southampton Electronics Store

Reviews, get directions and contact details for Halfords

Halfords
Address: 4, Harbour Parade, Western Quay Retail Park, Southampton SO15 1BA, UK
Phone: 023 8063 5445
State: Southampton
City: Southampton
Zip Code: SO15 1BA

opening times

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 10:00 AM – 5:00 PM

Update Info

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Reviews
Very poor customer service, they only want to take as much money as possible from you without doing their job properly.
7 years ago (03-04-2018)
Bloke on the cycle counter called Terry really knows his stuff very helpful and friendly they don't hold a lot of stock in store these days so most probably have to order online for collection if it's not basic stuff your after, you can also wheel your bike into the store which is a plus as the bike hoops outside are those stupid spiral things that make it difficult to lock both wheel up to.
7 years ago (08-03-2018)
Very fast and efficient service today. Extremely helpful and knowledgable staff
8 years ago (15-12-2017)
Poor customer service. Asked for help with selecting a car seat, and quite frankly the staff looked bored at the prospect and much more interested in bikes. They said somebody would be over to help us, but after 20 minutes of looking at 7 members of staff wandering about, we gave up and left.
8 years ago (13-08-2017)
Purposely wasted my time dragging me out of my way by foot carrying my faulty bike to try and get me to spend more money. I bought a bike 13 months ago, the bike has become faulty whereby the axel has come loose from the wheel rendering the bike useless. I called my local halfords which is 4 miles from my house and asked how long the warranty was for my bike, I was told 12 months for mechanics 24 months for frame, which is reasonable. I explained that the bike was 1 month out of warranty for the fault and asked what my options where, I was told to bring the bike down anyway, I made it clear I had no intention of paying for halfords overpriced repair service, the man on the phone said it was fine and the manager Darren is likely to authorise a repair free of charge under a management discretion. Today, as agreed, I walked an hour to halfords in Southampton pushing the bike along too as agreed, I explained the situation and the older gent took a look, instantly deduced that I had a custom part on my bike which likely caused a problem, the part was my 7 speed gear changer, FITTED BY HALFORDS BEFORE I BOUGHT IT!! He then refused to offer a free repair despite admitting fault, and tried to book me in for a charged repair. I left and walked back home with my bike.
8 years ago (24-08-2017)
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