Grange City Hotel

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This is the official facebook page for Grange City Hotel. For general information about the group visit www.facebook.com/grangehotels

Story

Incorporating the last remaining section of London’s Roman wall, the 5-Star Grange City Hotel is perfectly situated for any visit to the capital, just moments away from Tower Hill Underground Station and a short walk from Fenchurch Street Rail and Tower Gateway DLR stations, giving easy access to Canary Wharf, the Square Mile and London’s most vibrant tourist attractions. Featuring beautifully-styled bedrooms, sumptuous bars and restaurants, flexible meetings and events space and state-of-the-art spa and fitness facilities, Grange City Hotel skilfully combines contemporary luxury with a wealth of history and local tradition. So whether you are choosing to stay for business or pleasure, you can be sure that you will always find interesting architecture, exquisite furnishings, and warm, friendly service – the hallmarks of Grange Hotels.

Address: 8-10 Cooper's Row , London EC3N 2BQ, XGL, GB

Phone: 020 7863 3700

moc.sletohegnarg@gnitekram

State: XGL

City: London

Zip Code: EC3N 2BQ

opening times

Monday: 00:00-00:00
Tuesday: 00:00-00:00
Wednesday: 00:00-00:00
Thursday: 00:00-00:00
Friday: 00:00-00:00
Saturday: 00:00-00:00
Sunday: 00:00-00:00

Update Info

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Reviews

The pool is nice, the room service was good, and the hotel bar had a friendly staff. Overall a bit pricey, but it was in a great location, so that's understandable. The biggest downside was that during check in only one elevator was working. So people going to the ground floor to the pool and people trying to get up to the top floors all had to wait on the same elevator. It was fixed by the next day though.

Paid a decent price for two nights in quite a central location in London. Booked an executive room, it was quite snug, but bed was comfy and it was clean.  Reason for only three stars was housekeeping and breakfast.  Arrived back in the room approx 2000hrs to find housekeeping hadn’t cleaned the room. Phoned Reception to be told matter of factory that there were staff shortages and that they would get to me later in the evening. I asked if I could get clean towels as I would be going to bed soon, as I had an ear,y start. They arrived within the hour. Disappointing that a hotel this size, and from a large chain don’t have contingencies for such an occasion, and a note under the door was the least I’d expect, nothing better than keeping your customers informed.  The breakfast was good, but there was a severe lack of leadership in the restaurant, no clue as to what tables were free, the guy that looked like the manager was running around clearing up dirty plates. He could really benefit from standing back and taking in the chaos instead of adding to it.  No clean plates for the buffet breakfast, asked a member of staff who came back and gave me a side plate, I laughed but they walked away. Eventually got a full size plate.  The egg station is a great idea, but cannot cope with demand, the queues here impact on all other stations, but the manager has probably never noticed this as he is always on a dirty dishes run!  Might try sometime in the future, but hope the management take a look at what’s happening and make changes.

I want to say a MASSIVE thank you to all the staff especially Chelsea & Zack for making this stay outstanding for me and my partner! I asked for the room to be decorated for a proposal and the hotel done a fantastic job for this! Access to the Swimming pool, spa, sauna, gym, restaurants and bars. Very professional. It honestly couldn’t have been a better experience! I would definitely recommend this hotel to anyone looking for a nice quality, friendly and helpful stay! I’d give it more than 5 stars personally. The view was outstanding of a nighttime overlooking London tower bridge. The check in was super easy and there was no feelings of intimidation! I will definitely be staying here again! I can’t thank Chelsea and Zack enough for all the help they gave. Also the bar sorted out making cocktails that i actually drink I’m fussy haha. Me and my partner decided to go and get the staff a thank you card for our stay as they helped make it so memorable.

We had a very nice stay here. The beds were very comfortable and the rooms were quiet and plenty of space for all of our belongings. The staff was very friendly and  kind. The breakfast was ok… nothing special and they were out of items. However, the dining room was beautiful and I just enjoyed the atmosphere. The bathroom in our room was quite small and the bathtub/shower was extremely steep. I’m 5’5” and found it difficult to get in and out without worrying about hurting myself. Being so close to the tube was so convenient. Overall, it was a great stay and we slept so well!

We traveled as a family of four and we shared a spacious room with two large size beds. It was great - we had the space we needed and could also use the chairs and tables in the room.  Very helpful staff all the way A bit strict with the kids hours at the pool  Breakfast was excellent and had lots of options. Could perhaps wish for a bit more on the healthy side

Nice hotel in great location close to the tube station. Reception staff was nice however I couldn't call room service as phone not working. I went downstairs to the restaurant to order food into my room. I was informed it would arrive in 20minutes but waited over an hour. Beds are comfy but you can hear all the noise from the street, so not the best for light sleepers.

Have had a mix experience here. Water was not available in the room despite asking cor it multiple times. Air conditioning initially wasn’t working and had to complaint. The ventilation in my room was below average. Air conditioning in another room was making a lot of noise. Location however is perfect.

This was my worst hotel experience ever and I have been to 15 different hotels and Airbnbs this summer alone. The only reason I had booked this hotel was because we liked the view and I wrote several emails and sent different requests to provide me with a room with a view since it was our anniversary. Not only we didn't get a room with a view but got a smallest room possible with the view of the train station, with broken AC, broken TV, some fans to compensate for the AC, which were also broken and my husband had to fix them to have them working. The bathroom was not as clean, very outdated and didn't look good at all. Nothing at that hotel was right and we were there only for a few hours.

Excellent location, wonderful room and fantastic view! Excellent environment and spotlessly clean! I have given 1 * for service due to the poor checkin experience! The lady on reception struggled to understand English which resulted in her demanding to see the room confirmation despite us having paid and partly checked in with one of her colleagues earlier. She wasn’t friendly, but this was the only blemish on a fantastic experience! We will be back

Wonderful place to stay! We stayed here last week for 3 nights and we enjoyed our time here as a family of 4. The room was big enough and there was quite some room in the closet for our clothes. The breakfast was amazing. A lot of variety so there was something for everyone. The location was ideal for exploring the city with an underground station just around the corner. Staff was kind and helpful. Bathroom was a little on the small side.

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