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Reviews, get directions and contact details for Enterprise Rent-A-Car

Enterprise Rent-A-Car
Address: 31 McFarlane St, Paisley PA3 1RY, UK
Phone: 0141 887 7866
State: Renfrewshire
City: Paisley
Zip Code: PA3 1RY

opening times

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 9:00 AM – 3:00 PM
Sunday: Closed


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Reviews
I reserved a car on line for collection the next day. When I arrived, the car wasn't there. Understandable as I was early.nThe Sales Executive who was dealing with me, Phoebe, was excellent, knowledgeable and courteous. I was surprised when I received an upgrade to an automatic car which suited me as both our family cars are automatic.nI hope Phobe gets to hear of this.nI would have no hesitation in using Enterprise again, and to recommending to anyone considering car rental.
Had a car arranged for me by insurance company when my own car was hit, almost 20 mins later the lady from enterprise was calling to confirm and let me know everything I would need to show them as this had never happened to me before so really grateful for that, on car pick up day staff were also brilliant and made things so easy as I'd been shaken and injured in the accident this was one less stress. The car was spotless inside and out and perfect for me to go about my day without worry, had the car for around a week til my own was fixed and on returning the car met Albert who is a Ray of sunshine and also made things so simple for me and even asked if I had transport home, only round the corner so wasn't needed but very kind to ask. The customer care has been great thanks to the whole team and will absolutely hire here again hopefully in better circumstances tho nP.s my teenager prefers your car to mine now
Absolutely disgusted with enterprise we booked a van to hire from the Saturday untill the Tuesday due to a house move which had to be done over the weekend.nThe gutts of £300 & a further £200 for deposit was to be paid which was fine.nWe arrive to collect on the Saturday to be told there systems are down & they can't give us a van.... Like WTAF.nApparently they tried to call three phone numbers before we arrived to get hold of us, though the three numbers they had wasn't our numbers.nnI done my order & everything online with my phone number updated & my email address so I'm confused to why they had three wrong numbers for us. We also didn't receive one email to make us aware if struggled to get us on phone.nnA process of 10 days to wait for a refund is absolutely shocking, when this is there own problem & not the customers. The refund should be made from the safe or some sort of petty cash to reimburse the customer to help them go & rent elsewhere due to elderly mother in laws not having a spare £500 in her bank just to go & hire from somewhere else.nnEnterprise i always found as a great company but I would definitely say they are going down hill.nnI am typing this for my mother in law & to be completely honest the last time I hired a car they didn't refund me my full balance & it was a fight to get it back
Absolutely disgusted with this branch, having used Enterprise Rent a Van branches all over the country for over 10 years. I will never use again.nnAbysmal Customer Service, stealing of deposits and trying to frighten people into paying more for their hire top ups including being advised that I'd be charged £2500 if I damaged a tyre or had to have a puncture repaired. Ended up paying the extra £10 just in case.nnHappy to follow up hire with a complimentary call, except when they've withheld your deposit. No complimentary call, no detail on how I can seek redress. Nothing!nnPlease think twice about using this branch, and it is this branch. I've never had issue anywhere else from Springburn to Portsmouth and lots of places in between.nnYou really should be ashamed of yourselves. Poor! Poor! Poor!
My partner attended today to pick a vehicle that was booked as a courtesy car following a car accident Traumatic enoughnTo be told no car was available yet a confirmation email had been received from Enterprise.nThe assistant manager Phoebe McCabe was totally incompetent in the handling of the situation and offered not alternative our solution. Plans had been changed to accommodate the car being ready for pick up and the fact that a woman had already dealt with a highly stressful situation.nnShame on you Enterprise & Phobe McCabe assistant manager.nnStandard replies are a nonsense, when trying to use it just comes up as an error.nnAnother example of a company hiding behind technology.
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