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Douglas Park MINI Stirling

  1. Stirling
  2. Stirlingshire Car Dealer

Reviews, get directions and contact details for Douglas Park MINI Stirling

Douglas Park MINI Stirling
"Official MINI Centre in Stirling offering a complete range of New and Approved Used vehicles. The MINI range has something for everyone. From the MINI Countryman to the MINI Clubman, the MINI Convertible or the MINI Hatch - there’s a MINI to suit you! Douglas Park MINI are proud to be a Motability Premier Partner. Our devoted Motability specialists will help you find the MINI model that will suit your personal needs. Come take a thrilling test drive from Douglas Park to help make up your mind.Also visit us for scheduled maintenance, accident repairs or MOT testing, you can be confident that nobody knows your vehicle better than our specialist technicians.Contact us today to enjoy the finest that Douglas Park MINI Stirling has to offer!"
Address: New Kerse Road, Stirling FK7 7RZ, UK
Phone: 01786 449370
State: Stirling
City: Stirling
Zip Code: FK7 7RZ

opening times

Monday: 9:00 AM – 7:00 PM
Tuesday: 9:00 AM – 7:00 PM
Wednesday: 9:00 AM – 7:00 PM
Thursday: 9:00 AM – 7:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

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Reviews
0/10 would not recommend! I attended with my vehicle as I believed Douglas Park had a good customer service reputation and it would have been worth the extra cost to have specialists carry out the work, however this was not the case. My car was returned to me 7hours after i dropped it off whilst i sat in the waiting area on it. It appears the "specialists" have used the wrong tool to remove the cover, returning it damaged and not correctly fitted. I have emailed regarding this and had no response, would AVOID at all costs.
Very disappointed- I booked my car in to have a fault fixed under warranty. Very nice man completed this for me and booked my car in for about 4 weeks later - and agreed to pick up and drop back my car to my house. Come the day, no-one turns up to collect my car, and on telephoning the garage was told they have no record of my car being booked in, and in addition no longer want to offer the service of collection, as they wouldn’t normally offer it to my postcode! But you DID offer it? What is happening to customer service these days? Expect mistakes? - yes -, but when they happen would normally expect them to to rectified satisfactory. Very disappointing and frustrating. And X customer of Douglas Park Stirling
AVOID! Booked in car for brake pads and discs to be renewed & also to investigate engine light… advised engine light was sorted after keeping the car in for 4 days but engine light came back on. Other errors showing in car as an electrical fault but mini did not pick up on this, all lights on the left hand side were out as a pin was burnt out, how did they not pick up on this? Mini won’t fix engine light FOC, which is the issue they said was fixed. We are going to fix electrical error ourselves. Paid over £1600 and now going to have to pay more to get the engine light error fixed properly. Emailed customer services nearly 2 weeks ago and have not had a reply. Always trusted Mini with my car but will not be going back after this experience.
A great selection of mini and BMW cars. Went to pick up the mini after getting a puncture and superb service. During the wait had a good look at the new cars including the very nice i26. Great service and very nice place to go.
Bought Mini Countryman All4 in June.Service was fine.Car was great. Unfortunately when the cold weather came, so did the troubles. Every time it was frosty I was frozen out car. I had a 4x4 that I couldn't access.Rubber seals were frozen solid. Contacted dealer & Mini Customer Services.No solution or resolution.Car not fit for purpose. Has been returned to dealer with significant financial loss. I need a car that I can actually drive. No- one overly bothered. Bad experience !
Great customer service and a special thank you to Amy Gordon for her attention to detail.
Very poor experience. No customer loyalty to someone who has been paying a lot of money for various cars to this dealership since 2013. Been to the forecourt twice, unapproached twice. I have been personally contacted to trade in my current car to increase the used stocks which are critically low due to COVID, however, no interest given to myself and partner who were initially excited at the prospect of a new car. Audi and Mercedes are willing to offer me emergency services discounts and are keen for business. I have also contacted Mini Grimsby who are currently handling details of a new purchase for us. Really disappointing. You'd think that they didn't need or want business after the past year and a half of COVID restrictions, but obviously not.
We keep going back, excellent customer service both in Mini and BMW. Staff are very knowledgeable, the showrooms are kept clean and safe in these challenging times
I’ve been to the showroom twice to look around, neither time we were approached by the lady in the sales office. One of the times we could see through the window that she was playing on her mobile phone. Putting this aside we emailed to see if we could negotiate a deal on a mini and we were told basically there are no deals and it’s the ticket price or nothing. Mini Grimsby are willing to help us out though so they will get our business.
Well what can I say went down to the showroom about two weeks ago just in the passing as I was due to change my motability car soon and wanted to see what all the fuss about minis was So I went and had a seat in one…to my surprise I liked it so organised a test drive for the following day and love it so much I placed my order.. I received absolutely amazing service from one of the motability specialists Scott Hamilton he took me through everything I need to know and spent about two hours with me helping me with all the questions I had and going over stuff and ever a week later when I went back to see about making a change to the order it was no problem. Scott couldn’t have been nicer and more helpful I highly recommend the Stirling team everyone I spoke to was very friendly thing is I never actually planned on getting one but to my surprise here we are and I have no regrets big thanks to everyone at Stirling mini for all the help If your thinking about getting a mini all I would say is JUST GO DO IT you won’t regret getting one
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