Crowne Plaza Liverpool City Centre

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About

Enjoy views over the River Mersey at the contemporary Crowne Plaza Liverpool City Centre, near the BT Convention centre and Echo Arena.

Story

Discover the beat of Liverpool at Crowne Plaza Liverpool City Centre. Liverpool's most successful football team, play at Anfield Stadium less than 3 miles away. The BT Convention Centre, The Echo Arena, Liverpool One and the Beatles’ Museum are all less than a mile away along the waterfront.

Address: 2 St Nicholas Place, Princes Dock, Liverpool L3 1QW, UK

Phone: 0151 243 8000

Website

moc.looprevilpc@seiriuqne

State: Merseyside

City: Liverpool

Zip Code: L3 1QW

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I cannot put into words how incredible their customer service is. If you are not happy with something, just let them know and they will fix it. I'm a bit of an awkward customer (!) yet they still listened and acted on all my requests. 

I am completely 10/10 satisfied.

If you aren't, they definitely work really hard on making sure you are, including some free items brought to your room (eg dessert and drink) and even a complimentary dinner for me and my colleagues.

All members of staff have been genuinely friendly and happy when I have spoken to them. I actually travelled for work and they helped to make me less stressed just by good service.

Some particularly outstanding service:
Jody (arranged for brownies and ice cream with extra ice cream, double whisky, to be sent to my room)
Laura (arranged for complimentary dinner for me and my colleagues and confirmed we could have absolutely anything!)
Sue (best member I have come across at a spa. Lovely to talk to and highly professional)

Next time I am in Liverpool I will definitely be booking here again.

 7 years ago (23-02-2018)

Just had a very enjoyable stay here this weekend. The staff are friendly and helpful. The hotel is modern and well kept and the rooms were comfortable and clean. The hotel is in a great location and the breakfast was spot on! The leisure facilities were good if not a little dated but overall we had a fantastic stay and we endeavour to return for another stay! There is also hotel parking which is very convenient.

 7 years ago (18-02-2018)

Customer service is exceptionally courteous and friendly throughout. Our bathroom, however,  was a bit outdated - shower over bath and curtain not what you would expect for a room at this price, and (maybe just our experience) couldn't get on with the pillows, in spite of the vaunted 'pillow menu'.  Sorry - knocked a star off , - should be one and a half really .

 7 years ago (26-03-2018)

Nice hotel in a very good location. Parking available at additional cost. 
Staff very friendly and helpful.
Breakfast excellent!
Leisure facility needs refurbishment as it is shabby.
Restaurant chairs also need good cleaning.

      
      
      
 7 years ago (23-01-2018)

Booked a wedding here and was going great until 4 days prior to the day. The management then decided to change when we could have the room, what bar space we could have AND said we couldn't have a bar in the dining room. We agreed all of this in advance (started planning with them 7 months prior) and then they change their minds! What could we do 4 days prior to the wedding date?? We had to agree to their changes and pay an extra £1000. If you choose here, get absolutely EVERYTHING in writing first.

 7 years ago (18-12-2017)

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