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Cars for Stars

  1. Chester
  2. Chester Car Dealer

Reviews, get directions and contact details for Cars for Stars

Address: Gateway House, 78 Hunter St, Chester CH1 2HR, UK
Phone: 0845 226 4201
State: Cheshire West and Chester
City: Chester
Zip Code: CH1 2HR

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related searches: Cars for stars chester prices, Cars for stars chester limo
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Reviews
This company is an absolute disgrace and the service they offer is well below par and unacceptable. PLEASE DO NOT BOOK WITH THEM. I book 3 cars to take me, my bridesmaids and some guests to my wedding venue. I also booked a coach to return me and my guests from the venue in the evening. Never before has something so simple been so difficult. The first issues began to occur when I noted that, unlike they appear to advertise, Cars for Stars don't actually provide any of "their" cars. They are in fact a broker agency who sends your booking out to the suppliers. This in itself was a hassle because Cars for Stars definitely do not take any management responsibility and after taking your deposit they basically step back and do nothing. The next issue arose when I rang the coach supplier to pay the final instalment of the fee. There was no answer. I called Cars for Stars to request their help. They told me that the coach broker that no longer had a vehicle available (this was less than a week before our wedding). They obviously hadn't bothered checking in with any of the suppliers to ensure everything was on track. I was left trying to get in touch with a new supplier in the days before my wedding. I was only finally able to confirm his attendance late on the Friday evening before my wedding on the Sunday. When the coach arrived the driver was not dressed in a suit as promised. He was exceedingly rude. The coach was run down and had no heating. I was promised a professional chauffer and a modern luxury coach! Next we come to the seven seater car I hired. After being told the coach company couldn't come I decided to call and check with all the other suppliers . The company supplying the seven seater however informed me that they were going to call me on Monday (less than a week before) to tell me that they did not have that car available. At no point were Cars for Stars there to support me. The supplier did however work with me to provide an alternative, not without a lot of stress on my behalf. My car that was supplied by another company and was driven by a gentleman that was a credit to his company. Sadly the car that was supplied was old with ripped leather seats and a stale smoke smell. The gentleman was also not in a chauffer's suit. Not what I expected for £650. The final nail in the coffin was the fact that the Mercedes E Class I ordered for simply did not turn up. I was left with no way to get my bridesmaids to the venue. I had to re-arrange the cars which then left my elderly grandmother, cousin, aunt and uncle hailing down a taxi. This taxi then proceeded to get well and truly lost and then ask them to get out of the car some 25 minutes walk from the venue . Whilst I understand that Cars for Stars cannot control a taxi drivers ability to navigate London my guests would not have had to endure this if the car had been supplied as booked. My guests, including my elderly Grandmother, were forced to walk in freezing temperatures and snow to the venue. When they arrived my Grandmother was physically sick and spent the rest of the day feeling unwell. I was left in tears. Cars for Stars e-mailed me the first thing the next morning demanding payment on behalf of the supplier. I had already paid the supplier and I was shocked that, in the knowledge that there were issues, Cars for Stars would not bother to pick up the phone to see what happened. I obviously complained and requested my money back. My complaint was dealt with in an utterly disgraceful manner. The lady who dealt with it has absolutely no customer service ability. The issue was a misunderstanding about the pick up point between cars for stars and the supplier. Cars for Stars happily informed me that I had booked for the correct pick up, not before trying to blame it on me. Cars for Stars then stepped back and refused adamantly to deal with the complaint further. It was infuriating beyond belief. Cars for Stars have done nothing, not even apologise. Evidently they don't think their customers are worth their time or an apology. It was absolutely ridiculous.
8 years ago (05-04-2018)
We used your service as booked yesterday but there were unfortunately quite a number of issues we had with this; For a start It was the completely wrong car, we ordered a black Chrysler C300, the car that turned up was a WHITE traditional limo. The Ribbon was white not red as requested. The Driver turned up looking scruffy with no red tie as promised and the driving was Erratic - sometimes actually driving on the hard shoulder! Also there was no drink for the child in our party as promised. We were not told that this would be the case at all and actually really not impressed with this level of service at all and we were left in the situation of having to use it with us not knowing until the car turned up! Absolutely do not feel we got anything like what we paid for. Really bad start to a brilliant day. Awaiting your reply The companys reply then passes the buck to the company they have used.Surley it is in there best intrest to make sure the company they use is up to keeping the promises they make in there sales pitch ,not the costumer who has put there trust in them .
10 years ago (25-10-2016)
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