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Autovillage Cheltenham

  1. Cheltenham
  2. Tewkesbury Car Dealer
  3. Gloucestershire Car Dealer

Reviews, get directions and contact details for Autovillage Cheltenham

Autovillage Cheltenham
Address: Tewkesbury Rd, Swindon, Cheltenham GL51 9SG, UK
Phone: 01242 243243
State: Gloucestershire
City: Cheltenham
Zip Code: GL51 9SG

opening times

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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Reviews
I bought x2 Ssangyong Musso's from auto village last year, I can't recommend these guys highly enough. The service from the team was effortless and fast and the after care has also been amazing. 5 stars from me!
I purchased a Ssangyong from Auto Village and am really happy with the car and the service I received. Great customer service before purchase and also after sale. Highly recommended.
We have bought cars of Autovillage over the last ten years and have always been looked after well with great after service. We highly recommend them.
I have bought several cars from Paul and his team and have always had a really good buying experience. I Love the new car and would have no hesitation in recommending them to anyone.
Really happy with the cars I have got from Autovillage - particularly my latest - the Ssangyong Tivoli - really love this car and the purchasing experience
wanted them to service and take a look at my ssangyong but didn’t want to take a look at it. more interested in telling me it wasn’t under warranty which i already knew than actually doing any work on it.
My advice is go elsewhere & under NO circumstances purchase an extended used car warranty. I was left with a car off road because of their failure & lack of care to order parts when they told me they had, which compromised the car passing it’s MOT. They had 4 months notice to get the part, didn’t communicate back to me with any updates & I was then told that I would have to source the part myself by Sharon on the service desk who is rude & unhelpful at every given opportunity. Having seen other similar reviews I decided to take this to small claims court not because I expected to be financially compensated as terms & conditions of the warranty mean you have NO claim against AutoVillage but only against the third party warranty provider who probably have a corporate legal team but because after what Mr Boyce boasts as over 40 years of working in the motor industry I believe he needed a short, sharp reminder that the ongoing customer service Auto Village currently provides leaves little to be desired. They have gone back on every promise I was made at the time of buying the car. Maybe after all these years he should perhaps be striving for better than 100% review of unhappy customers on trust pilot & being rated no 21 out of 21 car dealerships in Cheltenham. Please do better Mr Boyce.
I do not recommend autovillage. Worst customer service. They take your money and then don't care. They have kept me hanging for nearly two years on the understanding they would fix my car that they damaged and now tell me they won't be doing anything it's not that bad! They don't call you back or answer emails. Not only did I purchase a car but my daughter did too so we won't be bothering with them again. I'm absolutely fuming. Will certainly be telling people to steerer clear of them.
Bought a Kia Sorrento from them a few years ago, which was fine. BUT took it in to have a squeaky wheel fixed recently and have been stsggered by their rudeness and incompetence. They returned the car with a £90 charge for 'diagnostics', which basically told us that the squeaky wheel needing fixing, and said they'd follow up with a quote for the necessary repairs in the next day or so. Six weeks later with the car off the road on their advice they still haven't quoted, and have failed to return numerous calls and emails trying to chase this up. This is the worst customer service I've ever experienced; if they didn't want to do the work why wouldn't they? why not just say so? They charged £90 for nothing, and were simply rude not responding to attempts to make contact. Will never use them again, obviously, and will have no qualms sharing my experience with all and sundry going forward: don't touch them with a bargepole.
Absolutely brilliant whilst arranging the sale of electric moped. But after sales is awfull they only ring back if you haven't paid yet. Once they got your money you become invisible if post purchase customer service is important go elsewhere
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Autovillage Cheltenham map

Directions to Autovillage Cheltenham with public transportation

Hayden Road 100 meters
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Kingsditch Retail Park 140 meters
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43
43A
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Glynbridge Gardens 220 meters
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Glynbridge Gardens 240 meters
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Gallagher Retail Park 340 meters
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