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Autocare (Canterbury)

  1. Canterbury
  2. Canterbury Car Dealer

Reviews, get directions and contact details for Autocare (Canterbury)

Autocare (Canterbury)
Address: 5, Wincheap Estate, Jackson Rd, Canterbury CT1 3RF, UK
Phone: 01227 451648
State: Kent
City: Canterbury
Zip Code: CT1 3RF

opening times

Monday: 8:30 AM – 6:00 PM
Tuesday: 8:30 AM – 6:00 PM
Wednesday: 8:30 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:30 AM – 6:00 PM
Saturday: 8:30 AM – 5:00 PM
Sunday: Closed

Update Info

related searches: garages canterbury, canterbury used cars, car servicing canterbury, tyres canterbury, car repairs canterbury, auto electrician canterbury, mechanic canterbury, car sales canterbury
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Reviews
AVOID THEM! Read this story if you want to see how poorly this garage can operate! My mother went to this garage to get an MOT. They then called her up saying they hadn't done the MOT yet, as they said the car needed significant work done - two shocks, two panels removed and welded on, and that it wouldn't pass its MOT without that. The price they quoted for the work - around £700 - led her to believe that with all costs involved, the car was a write-off. The real kicker here comes when I find out that a member of staff at the garage actually offered to BUY the car off her for £300 and work on it to keep it for themselves. A clear red flag to someone in hindsight, or someone not familiar with these kinds of things. Why would they offer to buy it off her if they didn't think it worth fixing up? She would have been best off getting a second opinion but unfortunately she didn't. Because then... The last part of this story makes me grind my teeth. She sold the car to a third party who was not involved with the garage for £400. This man later got in touch with my mum to kindly warn her off using Autocare Canterbury, because his trusted garage had had a thorough look at the car and advised that it only needed a tiny amount of work. The work cost this man just £90. And it passed its MOT with 'flying colours'. This garage practices bad ethics. Pulling the wool over unsuspecting peoples' eyes by overblowing the work needed in order to get a good deal for themselves. They didn't even complete the initial work requested - the MOT - before calling her up to report all these apparent fixes needed AND offering to buy the car for themselves. I will never go to this garage again, and will be telling everyone I know not to either.
They managed to fit me in same-day on a Saturday when my exhaust suddenly fell off on a day-trip to Canterbury! Friendly, helpful, and great service.
EXPENSIVEE!!! Got quotes 3k to repair my car when another garage quoted me £950!! The staff were super lovely tho and they gave me the price within 2 hours unlike the other company which I waited 5 days for. Not the cheap option in town by any means.
Do no use as a woman on your own! I got charged for 2 hours labour £108 no parts needed, a hinge realignment for a job I later found out would have taken 15 minutes. To top it off, the problem still wasn’t fixed, I contacted the garage but was told I now needed a part to fix the problem plus another hours labour, for a further £100. What I can’t understand is why this wasn’t mentioned to me, while the car was being worked on? I sent an email to say I felt I had been taken advantage off, but absolutely no acknowledgment. I suspect a man using this garage wouldn’t have been treated in the same disrespectful way.
I have been using Autocare for the past few years now. On every occasion my car has been serviced to a high standard with no delays. Their service is impeccable! Recently having a huge problem with my car which unfortunately ended up going back to the main dealership… Autocare helped me so so much. They recognised the problem, advised me what to do and helped me pursue things further with the dealership. Autocare do not con people, they care and understand the frustration and anger that we have when everything goes wrong. They are very very honest and what you see is what you get. The team are absolutely amazing! Russell, Dan…. the whole lot of them! Thank you so so much!
I'm a big fan of this garage. The owner is very friendly and approachable. Doesn't make you feel stupid for not knowing much about cars which is me! I've bought several second hand cars from the garage and they have been brilliant. Great value and solid dependable cars that have lasted me a long time.
We have used Autocare Canterbury for about 12 years and have always had excellent service. We have bought 2 cars from them, both cars continually used, never been left with no car, they have always dealt with whatever was required on the day. They have dealt with us in nothing but a courteous manner.ServicesAuto power window repair, General repairs & maintenance, Electrical, Brakes, Air conditioning, Vehicle safety inspection, Oil change
Garage was able to fit me in quickly. However, they didn’t listen to me when I reported what was wrong with the car, they decided they had ‘fixed’ my car after repeating steps I had already taken and clearly didn’t test the vehicle properly. I felt as if I was talked down to and when I came to pick the car up I received some snide comments. I actioned their recommendations. Which lead to my car breaking down in the middle of a roundabout. Overall felt I wasn’t taken seriously. To follow on from this review I took my car to a different garage. Turns out autocare managed to miss a crankshaft sensor problem. More catastrophic than that, they didn’t diagnose a complete ECU failure- essentially writing the car off. Safe to say I wouldn’t trust this garage again.
Excellent garage and service. We have 3 cars in our family and all 3 come here would not go anywhere else. My wife's Vauxhall Corsa came in for a service on 27/05/2023. Its only 2 years old and would not use Perrys to service it. Great service many thanks to the team.ServicesGeneral repairs & maintenance
Really excellent service from Autocare. All the staff were approachable and gave helpful advice about my car. Service was done efficiently and kept me informed throughout. Very professional and I was really impressed!ServicesGeneral repairs & maintenance, Auto engine diagnostic
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