Wickes

Went to Wickes Warrington on Thursday and it was a brilliant experience. I was looking for 3 different coloured Dulux paints , 2 tins I found on the shelf, however the third colour I needed wasn’t there. I asked a lady on the till and she was so friendly and helpful , she assured me that the colour I was looking for they did still have it and produce it but they now mix it. She called her colleague over to the paint mixing station and I came away with exactly what I needed. Also at half price as it was on offer. Both ladies were very professional, knowledgeable and superb at their jobs. Excellent customer service skills…..with service like this it definitely needs recognition from management

Had a new Bathroom fitted which we were delighted with. Yeah we paid a little more using Wickes fitting service but wanted the peace of mind of the guarantee. Fours months after fitting we now have a shower head that leaks, a shower door that opens by its self and a toilet that every few flushes needs to be taken a part to release a level that keeps sticking, let alone the self closing toilet seat that I’ve been sent a replacement but have no idea how to fix. I have wasted now hours trying to talk to people on the phone who promise to get the issues resolved then seem to run to the hills and the next day “poof” my need for help is forgotten about! Today I was forced to go in to the shop wasted another hour of my life trying to get action even the shop could not get an answer on the phone?!? No managers to help? Now again at 23:15 at night I’m having to take my toilet apart? Wickes simply this is not good enough!! Please act.

If your looking for a new kitchen, ask to speak to Carl. He was so helpful with us today, amazing service from him - thank you Carl!!

Called into Wicks Warrington today to get some wallpaper, and was told by the young assistant @ 17:30 on a Saturday, oh we don't sell wallpaper instore?? After coming from Liverpool! We also saw a nice larder unit just what I wanted and this same looked horrified that I asked her about something she obviously knew nothing about, ok she came over and looked, but she was still non the wiser, and there you go she allowed a sale to walk out the door. Come on Wicks Warrington employ staff that want to sell products for you, totally miffed with you guys, unfortunately this young lady is not a credit to your store.

Just been into Wickes Warrington for some cladding and had the best shopping experience we have had for years. Steve was awesome and helped us find what we were after at a better price and came up with lots of suggestions on how to do the job. Staff like this need a mention and need to be recognised by the store management team!!! Great job thank you so much Steve

It was my very first time there. We found everything we needed for a really good price. The staff was nice too. I think it wasn't the last time we go there either.

Conor, the manager I believe was extremely helpful with me as I’m new to diy took his time to explain what I needed an which products would be best for the job it’s a shame there isn’t any more helpful staff like that DIY shops can be very intimidating for a beginner especially women and I felt so confident and proud of myself fantastic team thanks to conor I will be back to start on other projects with my new found confidence would highly recommend wickes Warrington

I got what I wanted. My door lock plate had broken so it was a must have item as my door wouldn't lock. Sorted. Usually a good place to get what you need. I would recommend Wickes own brand paint.

It's not the store itself but a sad and dismissive service I received today from a girl at Wickes Warrington - I had all the details she needed to hand but she simply refused to engage or look at the order pin number on my mobile phone making a simple click and collect that should have taken 2- 3 minutes a full long conversation, me having to explain that Mrs ordered, etc. Engage with your customers or they will go elsewhere.

I use Wickes often as a tradesman. They are usually well stocked amd reasonably priced. The staff at the Warrington branch are friendly and approachable.

Directions to Wickes with public transportation

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