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Reviews, get directions and contact details for Turtle Bay

Turtle Bay
Address: 16 High Street, Unit 7, Grants Entertainment Centre, Croydon CR0 1GT, UK
Phone: 020 8686 4101
State: Greater London
City: Croydon
Zip Code: CR0 1GT

opening times

Monday: 11:30 AM – 11:30 PM
Tuesday: 11:30 AM – 11:30 PM
Wednesday: 11:30 AM – 11:30 PM
Thursday: 11:30 AM – 12:30 AM
Friday: 11:30 AM – 1:30 AM
Saturday: 11:30 AM – 1:30 AM
Sunday: 11:30 AM – 11:30 PM


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Reviews
Ordered 3 items from the cutter menu, two of which were warm (ribs and chicken) and have seen more meat on a butcher's knife. Sweet potato fries arrived 10 minutes later. The 2 for 1 cocktails were average at best, unsure if they were alcohol free. Too top it all there was a service charge on the bill. Service was shocking. Attended with 4 work colleagues only one was happy. Never again.
1 6 years ago (01-06-2018)
I'd never been to the Croydon Turtle Bay before, but found the staff really friendly and helpful. The man who served us when we arrived popped over and made sure that we knew happy hour was coming to an end and asked if we would like anything before it did. A small touch, but appreciated, and indicative of the great, warm service to come. Turtle Bay always offers consistently tasty Caribbean food, in a really pleasant environment, with good music and ambience. Their rum cake is absolutely unbelievable, and I find that their curries are a nice change from the typical Indian fare that I'm accustomed to when I'm eating out. If I'm heading somewhere with a Turtle Bay, I'll always find an excuse, as I know that I'll get dependably delicious food, in a good portion size, without breaking the bank. My Caribbean comrade was happy too... and that's always a good sign...
4 6 years ago (09-05-2018)
Great atmosphere, flowing Caribbean theme from music, decor, menu and drinks. Friendly staff. However there were some slight issues which can be easily adjusted. Wine was served in a wet glass with water down the side, rice was dry and solid so we could tell it wasn't cooked on the day. We did inform the waitress which can be an awkward conversation but she took the feedback well. Table service was attentive to a degree. Friendly and welcoming. However no change of cutlery was offered during courses so we had to take cutlery from empty tables or ask for extra. We were told about a 2 for 1 cocktail deal, ordered a cocktail each (4) and were later informed it was a mistake as we came after 7 and had to pay for each. It was an accident but to establish customer loyalty issue should have been rectified seeing as the waitress made the error. Kitchen is efficient, food arrived fairly quickly. There was a wait in drinks between orders but the place was busy and buzzing so all can be forgiven. Place has amazing potential and I would still recommend
3 6 years ago (07-04-2018)
I love turtle bay, I have to say Turtle bay Croydon was an amazing experience. Great atmosphere and awesome customer service. Andrew the barman was more than happy to accommodate my girlfriends drink diet requirements even off menu. Very professional and courteous. Would highly recommend, thanks again Andrew and all the staff.
5 7 years ago (14-03-2018)
Waited well over an hour for our mains, only to be told that what some of us had ordered was not available. My food wasnt that hot when it arrived and some of the orders were wrong....oh yeah, the portions were smaller than expected. Other than that it was great. Must admit it did taste good. Too little too later though. They need to work on the above as I like to see business in my area do well, so I wish them all the best!
2 7 years ago (30-03-2018)
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