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The Olde Swan Hotel

  1. Chertsey
  2. Egham Lodging

Reviews, get directions and contact details for The Olde Swan Hotel

The Olde Swan Hotel

About

At the newly refurbed Olde Swan, you'll find great value hotel rooms, a welcoming pub, friendly staff & tasty homemade food, incl pizzas, burgers & steaks.

Address: 27 Windsor St, Chertsey KT16 8AY, UK
Phone: 01932 562129
ku.oc.letohnawsedloeht@reganam
State: Surrey
City: Chertsey
Zip Code: KT16 8AY

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Reviews
The hotel rooms are located at the upper floor of the pub. The staff was helpful to lead me to the room with the keys. She explained any detail of the service. The room was provided basic refreshments. The bathroom provided basic shower and bathtub. An electric fan was provided in the room as well, so you will be worried with hot weather. The location is at the high street, easy to access other shops, cafe and other attractions.
Had lunch here a few months ago. Very tasty, friendly staff, would recommend
Great experience- friendly staff, loads of seating and dog friendly - always a plus for me!Service: 5/5
Rooms are well presented, clean and very well equiped Tea/coffee, toiletries, iron, hairdryer. Theres a TV with built in freeview and fresh towels were provided everyday. Theres no breakfast option however there are bakeries and cafes within a minutes walk. Staff are really friendly and helpful. We couldnt find the carpark so parked outside but was shown how to find it when we checked in. The family room was plenty big enough for 2 adults and 2 teenagers and is only a 5 minute drive from thorpe park. Theres lots of local shops, supermarkets and takeaway options nearby however the food at the pub also looked delicious. The windows are very old and dont distort the noise the bins were collected at 5.50 am but the room was warm and there were lots of blankets aswell as an additional heater which wasnt needed.
I stayed here, good points. location is great. The general upkeep is good. The bar staff are a bit hit and miss, some are polite and helpful but other's need to be given guidance as they seemed to be more interested in chatting with one another. Bad points. wifi in the room was dreadful. Then again I was informed I got the last room so maybe the signal up where I was was never great to begin with Shower was not great in relation to the price I paid Over priced for what I got, It was short notice but even still about 40 percent more than I usually pay for the area but most places were full.
The worst pub in Chertsey. The most unfriendly, rude bar staff you will come across. The manager despises children in the pub although she is pregnant herself. You feel uncomfortable and are constantly looked down upon if you have children with you at 5pm, yes as early as 5pm! How ridiculous. The manager is ridiculously rude to customers and thinks he can speak in a rude manor to people in the garden and swear when children are in ear shot. The drinks have a foul taste like washing up liquid and are awfully tasteless and purposely weak and watered down. Very rude mannerism and no customer service in sight! The bar staff are incapable of handing you a drink without knocking it over and spilling half and not topping it back up. A money grabbing doss hole with the most disgusting manager and staff. Good luck to all who even approach this so called “pub”. If I were able to give this place a 0/10 you best believe I would.
Lovely relaxed pub with good food. Staff very friendly too. Didn't stay overnight so can't comment on rooms.Service: 5/5
Good food decent price quirky decorService: 5/5
Ordered the pie and a pint, as the Swan was recommended by the place I was staying at Sadly the pie was just a leathery, chunky meat filling with a puff pastry piece plonked on top not cooked together. No herbage, finesse, or love. Meat was very tough and chewy. Accompanying veg was grey and boiled to death. Chips were fine but frozen. Portions were big, but I left most of mine. Would not recommend. But staff were nice and friendly.
Monday night but happy to take me and child about 7:30 for dinner. I found it more expensive than I was expecting, but not by much. However, food was lovely and plentiful so no real complaints. I went for whitebait starter and garlic bread. The latter was 6 huge pieces - about double what I'd expect. The fish was a good size plate - more than I'd have wanted if was genuinely only ordering starter but with some of the bread made a good size light dinner. Staff were nice, and drinks were also good quality. Overall I thought great little place and lovely food.
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