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Best Western Ship Hotel

  1. Weybridge
  2. Weybridge Lodging
  3. Walton On Thames Lodging
  4. Great Brookham Lodging
  5. Egham Lodging

Reviews, get directions and contact details for Best Western Ship Hotel

Best Western Ship Hotel
Address: Monument Green, Weybridge KT13 8BQ, UK
Phone: 0844 387 6283
State: Surrey
City: Weybridge
Zip Code: KT13 8BQ

opening times

Monday: 9:00 AM – 11:30 PM
Tuesday: 9:00 AM – 11:30 PM
Wednesday: 9:00 AM – 11:30 PM
Thursday: 9:00 AM – 11:30 PM
Friday: 9:00 AM – 11:30 PM
Saturday: 9:00 AM – 11:30 PM
Sunday: 9:00 AM – 11:30 PM

Update Info

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Reviews
First impressions of the hotel were lovely straight into the car park would be a good idea to have a reception notice as several doors.nnWalked into Reception three staff behind the desk, one looking at what the guy on the computer was doing and the girl just pottering about, they all continued to carry on about their business talking between themselves totally oblivious we were stood there. After what was at least 10nMins I did say something and they looked at me shocked to which I replied “ I’m not invisible then” not good when had a long journey.nnThe room clean and spacious and the housekeeper happy to pass on further milk and sugar we needed. Was very hot though with no good ventilation.nnBreakfast was in a lovely room, food ok but people constantly having to ask for staff to restock constantly as the food trays soon emptied without swift on being replenished.nnCustomer service shocking, best western customer service were happy to support with trying to move the date of my stay for something out of my control that stopped me being able to do what I wanted whilst staying with them. Rang over 5 hrs after booking, with plenty of time before my stay and they just wouldn’t move it a couple of weeks. Just an unpleasant experience and was even happy to pay more if needed but they just didn’t even try and work with me for resolving.nnThis was my first ever best western hotel and despite customer service number being helpful, this hotel was not and has put me off ever booking again. When I get round to do what I initially planned I will not be returning. I only went this time as I didn’t want them to financially benefit for being unhelpful and awkward!!!!
Rooms are dated and freaking hot during summertime. Also, the hotel have an events venue which hosts parties and weddings just below some rooms mine was one. I used to love staying there due to the location. Won't be back. Next time, I will try an Airbnb.
Tired but clean and welcoming. Very reasonably priced and well located for my business trip. Having a guest car park was a real bonus. The restaurant was ok. But next time I’ll eat at the Pizza Express opposite.
Avoid. A member of staff cloned my wife’s credit card when we stayed here last year and enjoyed a very nice meal at a posh Thai restaurant on us. She called and reported it to reception when we got home. No-one got back to us which made me wonder about the receptionist. We won’t be going back.
I checked availability for the hotel for the date that I wanted, availability was apparent for two rooms. I booked this hotel through Expedia and there was a glitch with the app, which I immediately noticed. I contacted the hotel within 5 minutes and was told that there was availability for the actual date I wanted, but the manager would have to make a decision about changing the date of the booking. I was then told to contact Expedia. Subsequently Expedia stated they couldn't do anything because the Manager at this hotel would not change the date, despite the fact we were weeks away from the accidental booked date and two months away from the date I was trying to book. Lesson learned - I won't ever consider this place again. If the Management at this hotel are that inflexible, then in what other ways with they demonstrate poor service. By the way I lost £255.00 and received no direct contact from the Manager whatsoever. Avoid like the plague.nnAmendment to the original review: Just to reaffirm, I contacted the hotel within 5 minutes and was told that the Manager would have to make a decision, but weren't available at that moment, so was told to contact Expedia. Two phone calls to Expedia and I was informed that they would contact the hotel manager to make a decision. The decision came back several days later that the manager would NOT change the booking despite the fact there were rooms available. If necessary I would have considered paying an extra fee to secure the booking, however I was not given that option and nobody from the Hotel contacted me to discuss. As such I had to pay for an additional booking for the dates I wanted elsewhere. As first stated, poor service, AVOID
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