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The Grosvenor Hotel

  1. London
  2. London S'S Hotel

Reviews, get directions and contact details for The Grosvenor Hotel

The Grosvenor Hotel
Address: 101 Buckingham Palace Rd, Victoria, London SW1W 0SJ, UK
Phone: 0800 330 8011
State: Greater London
City: London
Zip Code: SW1W 0SJ

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Reviews
The hotel is great and the staff. It is perfectly located right beside the train station, which made our journey to and from gatwick airport super easy.nMost tourist sites are very easy to walk straight from the hotel. We managed to walk to many sites by foot because the sidewalks are wide and easy. There are a lot of pubs and restaurants.nVictoria station is perfectly situated.
Great location, right behind the train station. Very safe area. Grand lobby, charming. Room are decent size. But only 1 lift working when we were there. And also extra stairs after taking the lift for some rooms. Decent breakfast.
Excellent Location and Comfortable Rooms – Resolution After DeparturennI recently had the pleasure of staying at The Clermont Hotel in London. The hotel's location is outstanding, situated directly above Victoria Station, making it incredibly convenient for exploring the city. The rooms were spacious, well-appointed, and offered a comfortable retreat after a day of sightseeing.nnDuring my stay, I encountered an issue regarding the booking of an additional room for a third guest. I had initially booked a larger room to accommodate three people, but upon arrival, I was informed that an additional room was necessary. Despite discussing this with the manager, the only resolution offered was complimentary breakfast during our stay and a discount on the extra room.nnHowever, after returning home, I received a follow-up communication from the hotel addressing my concerns. While the situation was not fully resolved during my stay, I appreciate the hotel's efforts to address the matter after my departure and offer resolution.nnOverall, The Clermont Hotel offers a fantastic location and comfortable accommodations. While my experience had some challenges, I am grateful for the hotel's attention to my concerns post-stay.
We loved our stay at this historic hotel right next to Victoria Station. The rooms were beautiful and comfortable, and the staff could not have been more welcoming. A special thank you to Frederika at the front desk, who went out of her way to make us feel at home and accommodate our needs. Her warmth and professionalism made a real difference. We would definitely stay here again!
I’m giving two stars so the cleaning supervisor/manager knows how to treat the guests respectfully. In every hotel, checkout is at midday, in this one happens to be at 11am, but that is not a problem. The problem was the aggressive shouting I got from this supervisor across the other side of the hotel corridor as I opened my hotel room door after a loud knock on the door when she asked if i had late checkout, I answered “no” and then she shouted loudly “dont you know check out is at 11am? leave the room now”, extreme lack of manners and class. Very rude. Definitely this person belongs in a low class hostel not at a Clermont. My check out date was 16.11.2025. Hope this helps identify the employee who clearly needs to learn manners and basic hotel etiquette. After knowing this I obviously rushed to check out and still exited the hotel before 11.30am. With her behaviour and treatment I felt I was at some sketchy hostel instead of a Clermont. Extremely disappointing experience. The price paid does not match the staff treatment at all. Again, very disappointing.
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