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DoubleTree by Hilton Hotel London - Victoria

  1. London
  2. London S'S Hotel
  3. London Lodging

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DoubleTree by Hilton Hotel London - Victoria

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The DoubleTree by Hilton London Victoria Conveniently located opposite Victoria Station.

Story

Conveniently located opposite Victoria Station, DoubleTree by Hilton London – Victoria provides an immediate link to the London-wide public transport network, Gatwick and Heathrow airports, as well as some of the city’s most popular points of interest. Walk to major attractions, such as Buckingham Palace, the Houses of Parliament, the London Eye, Harrods and the famous Oxford and Bond Street. Whether you are traveling on business or leisure, our multi-lingual staff look forward to welcoming you with our signature, warm DoubleTree chocolate chip cookie.

Address: 2 Bridge Pl, Pimlico, London SW1V 1QA, UK
Phone: 020 7834 8123
moc.airotcivnodnoltd@ofni
State: Greater London
City: London
Zip Code: SW1V 1QA

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Reviews
Great location! You can reach the underground and train station in just 5 minutes. Given the central area, the noise was manageable and completely tolerable. We stayed in a Queen Room which was a bit tight, but spotless and comfortable. The staff were incredibly kind, and we loved the complimentary cookies!
We have a lovely experience here. Room was very clean and tidy. Breakfast was lovely too which lots of choice. Hot and cold breakfast was on offer with tea, coffee and juices. We stayed over 1 night, me and the husband and it was perfect
Booked this hotel as it was convenient for Victoria Station.nChoose room 714 from the online booking platform. To be perfectly honest the public parts of the hotel and the staff are all great. However our room was extremely tired and needed some urgent maintenance. Had to call for a plumber on the first flush of the toilet as it nearly overflowed. It was unblocked but obviously not right by the constant glugging when not being used. We ended up using the hotel communal toilets to avoid causing more issues. Toilet seat is the wrong one for toilet pan and slips sideways. Glass shower door lower hinge loose on wall causing door not to close and seal, so shower leaks on bathroom floor . Which in turn has caused bathroom door frame to rot and paint to fall off. Glass bathroom door lower hinge loose, Possibly dangerous as this could cause the door glass to break. Floor inside room by entry door very grimed and needs a thorough clean. Stains on bedroom wallsnHowever the worst issue was a constant strong smell of cigarette smoke. The hotels answer to this was to spray some deodoriser which worked for a few minutes then the smell was back. It was obvious the smell was coming from another room as it was stronger around the door , bathroom and wardrobe area.nFor a hotel owned by the Hilton chain I was surprised how bad the room was and we couldn't wait to checkout.nShivani from the hotel has offered us 5000 H/H points for our inconvenience. This was despite us constantly complaining during our stay. At no point did any of the hotel management visit us in our room to see the problems , the conclusion from this is they are full aware of these issues but happy to carry on letting the room. So would this have improved our stay or rectify these issues for future guests. I think not !
Rooms are spacious. But quite old fashioned. Needs maintenance. Bathrooms need ventilation. Breakfast is good but limited options. Not much goodies in the room, you have to ask for it if you need dental kits for example.
Whilst the location is absolutely ideal, the hotel was average. When we checked into our room, the bed sheets were stained and we had to call and ask for them to be changed. Room was nice but a bit tired looking. The biggest let down was that breakfast was included in our reservation, but when we got down for breakfast we were told that you had to pay for pancakes/waffles etc. which was extremely disappointing. The breakfast buffet wasn’t great at all, limited selection and the hot food from buffet was cold and lacked flavour. Loved the location but the hotel itself was disappointing.
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