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Sofology North Shields

  1. Wallsend
  2. Wallsend Store

Reviews, get directions and contact details for Sofology North Shields

Sofology North Shields
"Helping everybody feel happier and more comfortable at home - that's what we’re all about. With a huge range of exclusively designed, expertly handcrafted sofas in a choice of fabrics or natural leather, at Sofology North Shields we help all of our customers to feel at home on a sofa they love. Originally founded in the North West of England in 1974, Sofology now spans the UK."
Address: 4, Silverlink Point, The Silverlink, Wallsend NE28 9ND, UK
Phone: 0344 481 8039
State: Tyne and Wear
City: Wallsend
Zip Code: NE28 9ND

opening times

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

related searches: sofas uk, patterned sofas, fabric sofas, ultrasuede sofa, animal print sofa, navy blue sofa, grey sofa, turquoise sofa
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Reviews
Received my Sofa and it is faulty emailed customer services about the fault and still waiting to hear back from them. Also I bought the cover for the Sofa which was £300, I was told by the sales assistant that it covered everything and when I received the details for it, it doesn’t cover wear and tear so not really sure what it covers, so will probably have to go to the store and find out. Unfortunately I don’t think I will be buying anything else from Sofology.
I ordered my settee in July and when it came in October it wasn’t what I had ordered. Couldn’t get through on the phone so ended up having to drive all the way to the store to speak to someone. The girl in the store sorted it out I then had a phone call off customer services telling me I now had to wait another 16 weeks for it to be amended. It finally came yesterday and again part of it wasn’t right so I tried ringing, again couldn’t get through on the phone so emailed them. No response from the store so emailed customer services who asked me to send photos which I did. Heard nothing back from them at all. Looks like another trip to the store wasting my time and petrol get again. Settee is lovely but don’t think I would buy from there again due to all the carry on. Considering how much I paid for the settee I expected better service.
Excellent service. They even asked the dog Rosie if she liked the couch.
Absolutely fantastic service from Susie at North sheilds, who knew everything we needed to know and more! Bought the most amazing sofa can't wait to get it!
Shambolic customer experience. Sofas and tables ordered since February have not been delivered. Their online portal currently doesn't work so I'm unable to ascertain status of my orders. I've visited their physical stores 4 times no to see if they can help, but they too have been of no assistance.
Our new sofa was delivered today Sundaythe delivery team were excellent Andy was especially professional we had held off writing our review due to the large amount of horror stories about wait time etc we can only go by our experience from start to finish it’s taken 5 months which was expected the website has kept us informed though out we would recommend
Terrible customer service. Explained to the lady when purchasing that we were moving in to a new build property and the date we could take delivery may be moved outside of our control. The sales person explained that this would not be a problem as the date associated to the signed documents was merely an earliest acceptance date. After a period of time, we then received an extremely rude phone call stating we must take delivery on that earliest acceptance datestated date as the warehouse were unable to store the item any longer, when we explained what we had been told at the point of sale we were accused of lying and that the sales person would not have said the above. Fortunately we maintained what we had been told and asked to be put through to the warehouse themselves. The warehouse were able to facilitate what we had requested within five minutes of calling! Do not trust this companies sales staff.
Useless customer service. Sofa took 14 weeks to arrive and was damaged. Shop staff were disinterested and getting any response from 'head office' was an epic trial of patience, they don't answer the phone or reply to emails. You might be lucky and get a good one but I wasn't and will be going elsewhere in the future.
The most up to date settees there is are sold at these outlets with prices for all pockets. This out let covers two floors with a lovely ambiance the staff are very helpful and not in your face as they don't work of commission. Well worth a visit.
Staff here are friendly and informative, they're happy to advise they're not on commission and ordering can be done online if not in store. They helped discuss sofa options and finance prior to ordering. Good range of sofas at various prices.
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