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Reviews, get directions and contact details for Next

Next
"Next - high street fashion and homeware retailer. Shop the latest clothing collections for women, men and children. Furniture and homeware available to buy in store or through stand-alone home stores."
Address: 1, Silverlink Shopping Park, Silverlink Retail Park, The Silverlink, North Shields, Wallsend NE28 9ND, UK
Phone: 0333 005 5301
State: Tyne and Wear
City: Wallsend
Zip Code: NE28 9ND

opening times

Monday: 9:00 AM – 8:30 PM
Tuesday: 9:00 AM – 8:30 PM
Wednesday: 9:00 AM – 8:30 PM
Thursday: 9:00 AM – 8:30 PM
Friday: 9:00 AM – 8:30 PM
Saturday: 8:30 AM – 7:30 PM
Sunday: 10:30 AM – 5:00 PM


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Reviews
I bought 4 ties - no free delivery even with more than 70 pounds order. So I had to make them delivered at a Store. I received 3 ties 1 by 1 so I had to go to the shop each time. I made the order on the 9/12 I still didn't receive the last tie!! When I created the order the website said that I will be able to collect the order on the 12/12 we are now the 23/12 and I still don't have the last one. I did a chat the guy said he will sent me the last tie by post free delivery for the next day, it never arrived, chat again and another person told me that the order has been cancelled! The person in the chat closed the chat and on the phone they hang up on you. NEVER BUY ONLINE WITH NEXT!!!
1. Click and collect order. 2. Another customer signed in before me to collect her order. 3. We both waited for what felt like 20 minutes. 4. Watched one queue at the tills clear. 5. Thought someone will go get our order now. Nope. 6. Other customers that turned up after us got theirs before us. 7. Another queue formed at the tills, was served and cleared. 8. Still no sign of our orders. 9. Mines eventually turned up before the lady that had signed in before me. 10. Asked the boy why it took so long, he said the parcels were messed up. 11. Asked to speak to his manager, she said the same. 12. Asked why I got an email/text saying my parcel was ready when clearly it wasn't. 13. She said it was ready in the order it came in. 14. Makes no sense to me, clearly someone's not done something right. 15. Next time I pick up an order. I'm not used that machine. I'll inform a member of staff I'm here to collect an order at the customer service desk, and I won't be moving until they get it. That's the way it used to be, I think they think they can just take up Click and Collect order customers time whilst they serve customers buying/returning in store.
The store is definitely a step up in size from the old store across the road. Nice home-ware department. Not always the best customer experience at the checkout. There's plenty of free parking and lots of outlets to choose from if you're looking for some retail therapy.
Called in to collect a shirt, ordered for my son. Ended up taking 3 more - for him to try on at home. The assistant, Kelly, was really friendly & helpful - looking for other sizes which weren't out on display & assuring me it was no problem if I wanted to return the ones which weren't suitable. So nice to receive good customer service - so rare these days.
Opens at 10:30am on Sundays but won’t allow you to buy anything until 11:00am! I have better things to that ‘browse’ for half an hour. Either open at 11:00 or take my money when I’m in your store.
My partner and I went to the store on Thursday so I could get some clothes for a funeral and the staff were not very friendly or helpful . I won't be going back to the store
Nice shop, lots of choice. Men’s suits are really lovely, better than M&S, choice is great. Only downside is the lack of staff at cash desk. We had to wait ages in home-wear, poor girl on the till was left to deal with a very large queue despite calling for staff to come to cash desks. Xmas must be a nightmare
Excellent store well laid out. Very clean and well presented. Staff need to refocus on being attentive. Second time I've been in when nobody acknowledged me and were within 10-15feet just chatting. Shame as have had some exceptional service from other staff previously
Well stocked store ample parking available.. Costa inside the store. My only concern I have, at the time I visited the store we were kept waiting at customer service far too long, the staff kept calling for assistance and it took some time for additional staff to attend. When we did get service the staff were very friendly and helpful.
Tried to order items online but as I had moved house and debit card hadnt been updated with new addrsss it wouldn't process the purchase. Customer service was absolutely useless. Just lost a decent order cos I hadn't updated bank with my new address. However I CAN go into the store and use my debit card with no issues...but online it's a security risk. Absolutely rubbish and total jobsworth.
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Directions to Next with public transportation


The Silverlink - Bittern Close 130 meters
22
335
The Silverlink- Bittern Close 150 meters
22
335
Silverlink Shopping Park 240 meters
306
308
S671
S681
Middle Engine Lane Atmel 280 meters
309
310
91
S665
X39
Silverlink Shopping Park 300 meters
306
308

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