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Sofology - Cannock

  1. Cannock
  2. Cannock Furniture Store

Reviews, get directions and contact details for Sofology - Cannock

Sofology - Cannock
"Helping everybody feel happier and more comfortable at home - that's what we’re all about. With a huge range of exclusively designed, expertly handcrafted sofas in a choice of fabrics or natural leather, at Sofology Cannock we help all of our customers to feel at home on a sofa they love. Originally founded in the North West of England in 1974, Sofology now spans the UK."
Address: Unit 4, Cannock Gateway Retail Park, Eastern Way, Cannock WS11 8AB, UK
Phone: 0344 481 8042
State: Staffordshire
City: Cannock
Zip Code: WS11 8AB

opening times

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 11:00 AM – 5:00 PM

Update Info

related searches: sofas uk, leather suites, cheap sofa uk, cheap leather sofas, chaise sofa uk, tan leather sofa, corner sofa uk, fabric sofas
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Reviews
Customer services in store very good. Problems with leather peeling and damaged springs within a year. Neither shop or ourselves can contact Sofology to get representative to come out to view. They will not answer a phone and only reply to e mails stating that someone will get back to us!
Not Happy. Just had delivery of my sofa after waiting nearly 12 weeks and the headrest is not working and I now have to telephone to rectify problem. Spent 20 mins before I received an answer now have to take another day out of my time to arrange for an engineer to come out. No specific time slot given until the day before so it basically means another full day off for me. Having spent an hour in total on the phone arranging this very frustrating and disappointing. I asked for three dates and they were fully booked up and the only way to get an engineer out was with another company they work with called Homeserve and I will have to wait 2 weeks. Very upset is an understatement. After spending a lot of money on this sofa I am far from pleased. Working hard to pay for an item this is not fully functional is acceptable. I would put NO stars but it will not let me.
NEVER buy from Sofology, once you place the order the branch don't help at all with anything. Our sofa is now 10 weeks late and they've lost it. They have no idea where it is and just use the same excuse every day of 72 hours for the supplier to make contact and answer an emails sent. The sofa is manufactured in the UK, make a simple phone call to find out where it is They want to charge a 40% cancellation fee. Cant speak to any managers only the customer service team that have 0 answers. Avoid Sofology at all costs, worst experience purchasing anything in my life, joke of a company.
From start to finish all the staff are great very good to deal with the lads van6 was great got the sofa in in no time set it all up ,sofa looks amazing , the two lads could not do enough for us cleaned up an gone , I couldn’t of asked for any more from these people . Nick king
I paid for delivery in store and when the sofa was delivered I had 2 men in my house insisting on cash. I showed them the receipt and they weren’t interested and still insisted on cash. When I told them I didn’t have cash they said they weren’t leaving and that they were to follow me down to the cash machine. This is really unprofessional and such intimidating tactics. It was sorted when I rang the store and they confirmed that I had paid. I am still appalled.
Walk in and get told we close in 20 minutes. No smile, no welcome, no intention to provide any sort of service. Thanks guys
I have spent 10k in 18 months with this company. Lovely showrooms and sales staff who promise the earth, even the sofas are good - but the customer service is the worst I have ever experienced anywhere in the world. Order delayed and delayed and delayed. Finally turns up with love seat, care kit and glides missing. Told I'd be contacted in 24 hours, nothing in 3 days. Waited an hour on phone only for miserable lady to cut me off. 3 contact forms sent, no response. Ignore the good reviews on here, they invite you to review when you have ordered. Delivery and customer service is an absolute joke. Staff are disenchanted, theyve turned off reviews and comments on Facebook and Instagram. Absolute shambles of a company and deserve to go out of business.
Wow beautiful sofas here some quite expensive. But we ended up buying one the lady thst helped us was lovely .and wuth covid its a case of one person leaves another goes in. And heres a picture of my sofa from there
Absolute waste of time and fuel. Drove across from Wolverhampton to buy a sofa we'd already scoped out at the weekend. The Salesman was particularly useless - a young lad who was probably new, but had zero product knowledge, obviously didn't want to be there and in my opinion had an attitude problem. If he was new I'm not sure why Management had put him on the shop floor so soon. I know sales people in these places aren't exactly the cream of the crop, but this guy was absolutely infuriating. After asking if 2 or 3 sofa's were available they were all supposedly 'clearance' they were all sold, including the one we wanted. Basically every sofa in the bloody shop had a clearance or 're home me' badge on it. The ever so helpful sales guy explained that they were still available, but you'd have to buy them new at double the cost. Gee, thanks. If you're trying to sell ex stock and clearance items which you only have 1 of, when they sell GET THEM OFF THE SHOP FLOOR. I could go on. But your typical sofa buying/browsing experience. P.S. The 'pouncing on people as soon as they walk in' sales approach hasn't worked since the 80's.
We will be ordering soon. Great friendly staff
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Sainsburys Store 290 meters
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Leacroft Lane 420 meters
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East Street 450 meters
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