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Park Plaza London Riverbank

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Park Plaza London Riverbank
Address: 18 Albert Embankment , London SE1 7TJ, XGL, GB
Phone: 0844 854 5290
State: XGL
City: London
Zip Code: SE1 7TJ

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Reviews
I recently stayed at the Park Plaza Riverbank and had a mixed experience. While the hotel staff, particularly Taras at the reception, provided exceptional service, going above and beyond by upgrading our room, there were some drawbacks as well. The shuttle service offered is decent but could improve, as I found the pricing to be a bit high for the convenience provided. Housekeeping was another area that fell short, as our room wasn't as clean as I would have liked, earning only a 5/10 in that regard. On the positive side, the service throughout the hotel was consistently good, and I thoroughly enjoyed the spa pool and sauna—they were truly amazing. The location is also quite favorable, rating an 8/10 for its accessibility to key attractions. Overall, while there were some issues, the friendly staff and excellent amenities made our stay enjoyable. Nearby activities: Big Ben, london eye, waterloo train station and business district. Close to some stations of metro and bus. Great view for planespotting.
I stayed in this hotel for 2 nights as a birthday surprise for my partner. I was in contact with Natalij from this hotel for a month before near enough everyday and from start to finish they have been outstanding, the service has been amazing, helping me make this special for my partner. They decorated my room for my partners birthday surprise & she was absolutely over the moon with the result & so was I, It was perfect. I booked the riverbank hotel view room it was beautiful and made the stay even more special. The location was great, it was a walkable distance to the main tourist attractions and all the food markets, pubs & restaurants. Breakfast was a good start to the day with a decent variety of food. All the staff were friendly & helpful, very pleased with my stay & so was my partner, we will definitely be visiting again. However I have to be honest or this wouldn’t be a honest review, only fault I had was we ordered room service at in the evening at around 9:30 room service and food is 24 hours because we didn’t want to go out & get food, the food looked really good & there was a decent variety to choose from, however the food was cold when delivered which we cannot understand why, this may have been a one time incident so we don’t want to put this hotel down because of it, as overall it was outstanding. Thank you, Alfie
Great restaurant and fantastic service. The food is great and staff are lovely however the hotel side is disappointing. I stayed here for my anniversary and I’m thankful to Annelke who was lovely on the reception team on check in. I was looking forward to the spa and swimming. However I was extremely disappointed with the lack of service. Despite requesting slippers and robes multiple times, they were never provided. What made it worse was seeing other guests receive these items without any issue. I was informed by the reception team guest services and concierge when I called that these are not provided following a new policy. I was not aware of this otherwise I would have come prepared. I even offered to pay for these and I was recommended to go down to the local grocery store who would not have these items in stock. Upon checkout I was informed these items are provided but it was too late and I had to walk down to the swimming pool area in boots and a coat and after swimming it’s not ideal to wear these. This lack of responsiveness and attention to guest needs really detracted from what should have been a pleasant stay. Not the level of service I expected and payed for. Highly disappointed and ruined the special weekend we had planned.
Stayed here multiple times. Hotel & rooms are a very nice place to be, comfortable with all amenities available. Staff is very friendly, going above and beyond to make stay memorable. Location is walking distance from Big Ben and Vauxhall station, giving excellent connectivity to the airport & city.Rooms: 5/5
My stay was delightful! Friendly smiles welcomed me to check in. Eager and friendly staff helped me to resolve my suitcase issue! I must mention a person who initiated this process was Arsenal- he called on call staff engineer to help us! The problem was resolved and I left a happy customer! Thanks very much for making us comfortable and welcome . For going beyond the scope of your schedule practice to make sure we are well accommodated ! Coming back to stay this Saturday ! Great location with a great view from the lounge! Walkability: Along the river Food & drinks: At the lounge great friendly staff and good choices of food and drinks
I stayed here for my birthday, visiting from NYC! I was very pleased with my stay. The room was clean and comfortable. Hassan at the front desk was an awesome help and accommodated every need. He also gave us great recommendations for activities in the city and every thing was pretty nearby by car. I’d definitely stay here again. Thanks for making this a great birthday!
We stayed there for the first time over the weekend and the location of the hotel was perfect. We were staying the night for my friends birthday and Hassan at the reception was checking us in and was very helpful. He suggested places we could go for dinner as it was our first time in London. He even upgraded our room because is was my friends birthday and we were very grateful. The room and the view was amazing and definitely coming back here again.
Location is great. Very near the tube station. This hotel looked so luxurious at first glance. Coming into the foyer, there were so many staff trying to help you out because the hotel is massive and there are usually so many functions on at the same time. The meeting rooms are on the ground floor and in the basement. The breakfast was chaotic to start with as so many people and not enough space with no directions as to where things were. Once you finally got to seat down, the food was delicious. The rooms were great, all remotely controlled by the pads beside the bed. The bathroom was the let down for me as there was terrible smell coming from the drains. There's a nice view of the river Thames and the house of parliament depending on the room you get but also where you are seated at the restaurant. All in all, real luxurious hotel and I would stay here again.
I was sceptical about staying south of the river but I was mistaken. This place was great. There is 24hour Victoria Line service taking you there. The hotel was very luxurious and easily beats other big hotel names in London. Beds were comfortable and rooms were exactly what was needed. Food was incredible. Breakfast was perfect and really tasty and the service was spot on, this Albanian guy I think Erion was really helpful with some dietary requirements we had and he was very fun to speak with. The guy in the reception was really friendly too. Would highly recommend coming here if you have the budget.
Great hotel, great location. Fantastic breakfast. Lift system is a bit confusing and could be labelled better. Rooms were great, full of mid cons. Perfect location. Didn't enjoy the pool area - it needs a clean and update. Floor was slippy in the slippers they provided. Also, I went in an adults only time, yet 4 children in there, so no really place to swim as pool is small. The sauna was nice, but steam room would benefit from fragrance.
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