Neil Douglas Lettings

Reviews, get directions and contact details for Neil Douglas Lettings

Address: 8 Kingsbury, Aylesbury HP20 2HT, UK

Phone: 01296 768395

Website

State: Buckinghamshire

City: Aylesbury

Zip Code: HP20 2HT

opening times

Monday: 9:00 AM – 5:30 PM
Tuesday: 9:00 AM – 5:30 PM
Wednesday: 9:00 AM – 5:30 PM
Thursday: 9:00 AM – 5:30 PM
Friday: 9:00 AM – 5:30 PM
Saturday: 9:00 AM – 4:30 PM
Sunday: Closed

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related searches: Neil Douglas Block Management, Neil Douglas Block Management reviews, Neil Douglas portal

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Reviews

We met Hannah, one of their letting representative, who is professional, polite and helpful. Though we later found that we are not their direct customer, she still patiently explain and provide us some good advice that really helps to get our matter resolved in the end!  Thank you!

 8 years ago (21-01-2017)

My mother has used this agency for several years and has always found them to be professional, helpful and friendly. Would strongly recommend them and cannot understand the negative reviews.

 7 years ago (15-07-2017)

Avoid using this company at all costs.

I am the owner of an apartment in a block Neil Douglas manage & in September 2016 I had a hidden leak at my property. I rented my property & my tenant was away at the time. Neil Douglas were made aware of the leak by the property below which suffered water damage but they failed to notify myself or my tenant about the leak for 8 days, resulting in over £3000 of damage. No attempt to contact us was made.

When the leak was finally assessed & fixed they accused my tenant & myself of ignoring the problem & poor maintenance. Neither was true or accurate.

Rather than help solve the problem they had a hand in creating they chose to incorrectly point the finger of blame & accuse.

They were rude & showed zero customer service. When I raised the issue with their managing director Neil Kurz, he backed the action of his staff, delivered further terrible customer service & refused to apologise for their error & their lack of customer service.

Neil Douglas showed themselves to be incompetent with no regard for customer service or satisfaction.

 8 years ago (01-02-2017)

Boy if these guys pride themselves on "customer service, efficient communication and professional approach" then there is no hope for customer service in the UK.  My partner and I let one of our properties through Neil Douglas and it was nothing but problems.  Prospective and existing tenants told us that their staff did not turn up for viewings and they did not communicate important things to us at least three times.  The staff I have dealt had the initiative of an amoeba, but even the Directors are slow to call you back, if they do at all.  The simple fact is this company is a low cost model operator that makes all its money off the tenants, now while that might seem attractive at first, if they don’t get the fundamentals right they can cost you a lot more than you save.  Also if they do not handle the tenant issues properly then you get the hassle of the calls, I had three consecutive tenants complain about issues they raised that took weeks to resolve rather than days.  My advice is to seek out the more professional lettings agents in the area.

 12 years ago (18-06-2013)

Happy to say Neil Douglas are one of the better agents I've rented through.
They are fast and efficient at getting tenants into a property and are very helpful if any issues arise.
However their fees are higher than any others I've been through.
Overall because of their fantastic service I would recommend them to friends and colleagues looking to rent in the area.

 10 years ago (06-07-2015)

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Neil Douglas Lettings

Reviews, get directions and contact details for Neil Douglas Lettings

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