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Kenilworth Hotel

  1. Newcastle
  2. Newcastle Hotels

Reviews, get directions and contact details for Kenilworth Hotel

Address: 44 Osborne Road , Newcastle NE2 2AL, XTW, GB
Phone: 0191 281 8111
State: XTW
City: Newcastle
Zip Code: NE2 2AL

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Reviews
I called here at the newly refurbished bar with a friend for a drink on Sunday night. Lovely decor and comfortable. Friendly staff. The sweet potato fries are definitely worth having, delicious . Thank you xx Service: 5/5
We booked a two night stay mid week. The hotel location was good for the city with bus stops almost outside the building. Friendly greeting on arrival everything explained other than the location of our room. It was on the top floor. We did so, up FIVE flights of stairs! The hotel was clean and fresh. New carpets throughout Our room was small but adequate and very clean. Bathroom with walk in shower was also clean. Several good restaurants within easy walking distance. I'd definitely go back there but ask for a room lower down. Food & drinks: Only continental breakfast offered!
I came here with my 5 year old daughter, for a 1 night trip in Newcastle before she went back to school. I arrived early and the manager was very friendly, she upgraded our room at no extra cost to a double bed with a single, as it was quieter room for the kid. The hotel also let us park in the car park for the following day after checkout so we could get the metro into the city before coming back at 5pm. The room was spotless and really nicely furnished. Bathroom was very nice and clean, lovely fresh carpets throughout hotel and very friendly staff. If we need a place in Newcastle we will definitely be back.
The Kenilworth Hotel is a great value little hotel ideally positioned for visiting family and friends in and around Jesmond. We needed a convenient hotel for an overnight stay to help our daughter move out of her student accomodation and I happenend upon The Kenilworth Hotel at £56 2022 prices for a single night with parking. The reviews were good and we were only staying a single night so I took the chance. I'm glad I did. We received a courtesy call on our way to the hotel to confirm our arrival and that there was a parking space available. Reception was manned by a friendly chap who checked us in efficiently and showed us to our room which was a large en-suite family room at the top of the house. The room was clean, the bed was comfortable, the en-suite contained a double sized shower with proper screen, no annoying shower curtain!, and plenty of towels and shower gel and there was a kettle with mugs containing tea bags, coffee sachets, milk and biscuits. Although this is not a 5 star hotel, it gets a 5 star review here for exceeding expectations, good value and for the friendliness of all the people who we came into contact with. I'd be happy to stay here again and recommend The Kenilworth Hotel to anyone who needs a place to stay in Jesmond. The only caveat is that it is in the same building as a lively pub. However, this caused us no issues whatsoever during our stay despite it being a Student Night on our visit and everything was quiet well before midnight.
Very pleasant overnight stay in a good location not from the city centre. There's limited parking to the rear whet reception is , though it may well be sufficient. All the hotel staff we met were friendly and accommodating. The room was spacious and clean. Shouldn't they always be?Of course but I have spent many nights on the road for work to know that this isn't always the case, but I digress No bath, but to be fair, not really that important. Keys provided for after hours There's a public bar downstairs, very reasonably priced, though the clientele is substantialy younger than the author of this review!
I was unfortunately very disappointed with my stay at the Kenilworth. To its credit, the staff were all very friendly, and the rooms were reasonably clean it looked like behind the bed had been missed when hoovering and there was a slight stain on the pillowcase, but nothing major. Unfortunately, our stay was ruined by noisy guests. I understand that the hotel cannot be held solely accountable for the behaviour of its guests, and that being in Osborne Road in Newcastle, you're not at all unlikely to encounter some rowdy residents. That said, I would have expected the hotel staff to do literally anything to help the situation. The rooms are clearly not at all soundproof, the door to the hotel slams shut with the might of god, and when a group of rowdy lads came into the hotel shouting up and down the stairs and cheering at 3AM, nothing was done. In fact, the only reason that the noisy gents quietened down was because I spoke to them and ask them to either leave or go to sleep. They decided that leaving was the appropriate option, and it sounded like the majority weren't even guests of the hotel, just dropping their friend off and decided to stick around for a bit. After this, other guests repeatedly came and went between 3 and 6AM, which typically wouldn't be a problem were it not for the incredibly loud slam of the front door mentioned earlier. Unsurprisingly, we slept in a bit the next morning to make up for the fact that we had barely slept the night before. Once we were up and ready, we decided to check out of our room a day early, and I requested a refund for the night we wouldn't be staying. We were told that as we had missed the usual checkout time due to trying to make up sleep, and because the cleaner had gone home for the day, the room could not be sold and we would not be granted a refund. They also asked if I had come to speak to the night porter. At 3 AM. When I would have to exit the hotel to be able to get to the reception. The fact that the responsibility was attempted to be shifted onto me to notify the night porter of noisy guests seemed laughable. When pressed on the matter, the person behind the reception stated that they don't give refunds for noise complaints, that we wouldn't find any hotel near the city centre that did, and if the Kenilworth did give refunds for these issues, they'd "go bankrupt". This to me highlights a larger problem. If noise complaints are of such high frequency that the hotel would go bankrupt if guests were given their refunds, does that not suggest that a change may be needed? Whether that's adding sound dampening to rooms, changing the front door in some capacity, or making it so that the night porter is inside the building rather than in the reception out-building where they presumably cannot hear any noise from within, or something else entirely. I was offered a reduced rate on my next stay should I wish to stay again, but given that I wasn't able to sleep at all the first time, I think it will be my last visit. It's just a shame, I had high hopes for this hotel given the reviews. Maybe I just caught it on a bad night.
Had a decent stay at this hotel whilst in Newcastle. Staff numbers felt low so sometimes it was slightly unorganised, we were waiting a while to be checked in and a mix up meant we had to change rooms. The hotel is also located above a number of bars, which wasn’t ideal during freshers. It didn’t stop us getting any sleep but if possible it might be better to put families in rooms to the rear of the hotel. Owner was really nice and breakfast in the morning was great. Don’t want to seem over critical
This is a great little hotel. The owner is so nice,friendly and helpful. The room was spotless. I had a nice hot shower before going down to a freshly cooked breakfast. The Hotel is on a busy street but through the night it was very quiet and we had the lowest room closest to the street. Such a nice area of Newcastle to stay in! We'll be back :
Stayed 2 nights end of easter holiday. Friendly staff and in a good location. However, the room was dated except for the bathroom. No cocktails like the description says there is. Worse part was the noise made by groups of women and men on both nights of our stay. Shouting and loud music playing early hours. My partner opened the door and found a man asleep in just his boxers on the landing. Good job no children with us. There were no staff in the hotel overnight. I wouldn't stay again.
Booked an over the weekend stay with my partner, price is amazing for the quality of the room thats given we booked the double room. Admittedly didn’t visit the pub at the front because we don’t usually go to pubs but we went on a night that England played and our room was soundproof - couldn't hear a damn thing which was amazing. Facilities provided are great, taps in the bathroom work amazing, bathroom is lovely and clean on arrival and is quite spacious. Stylish, homely, we both really enjoyed our first stay here and would recommend it to anyone else. Metro is about a 10 minute walk away and really accessible and i’m a very slow walker, great location.
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