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Holiday Inn Brighton - Seafront

  1. Brighton
  2. The City Of Brighton And Hove Lodging

Reviews, get directions and contact details for Holiday Inn Brighton - Seafront

Holiday Inn Brighton - Seafront
Address: 137 Kings Rd, Brighton BN1 2JF, UK
Phone: 0871 510 1361
State: The City of Brighton and Hove
City: Brighton
Zip Code: BN1 2JF

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
This hotel is not cheap but the standard of service is very poor. The place is run-down with dirty carpets in public places and rooms badly in need of an upgrade. The air conditioning in our room was not working and the room was very hot so sleeping was difficult. I reported this and was told it would be sorted out. Nothing happened. I reported it again and was told an extra fan would be put in our room. It wasn't. It is clear from other reviews that many rooms have no a/c or heating. The walls in the room were damaged in some places and the flow of cold water was very weak. There was a long wait to check in.. On the plus side the breakfast was good and the hotel is well positioned. The staff were trying to be helpful but management is clearly shockingly bad and they were unable to do much. It's clear that the problems are long-standing and nothing is being done to resolve them. By far the worst Holiday Inn I have ever stayed in.
Really disappointing stay. We stayed for one night and the room we were supposed to be in was unavailable due to being damaged the night before by previous guests. Staff were very helpful and gave us a few options, we had to accept another room as we were 3 hours away from home and had nowhere to stay for the night. We were moved into an 'executive room' which was far from it. The rooms are dated, beds and floors threadbare and stained. Hairs in the bath and just overall very poor cleaning quality. We were also given a coffee machine that wasn't able to plug into the socket so that was useless. I will say staff were very helpful and offered us a discount plus free breakfast however this didn't make up for the disappointing rooms. Location is perfect for anyone wishing to be near the seafront but it's a really dated holiday inn which isn't worth the price.
When we checked in, our air conditioning wasn’t working and living in Dubai, we struggle without it wherever in the world we go!! As the hotel is an older building, I do understand you may have these issues, but they did have a fan in the room which made it more comfortable. With the hotel being full, the lovely Elena tried to get us an alternative room but that also had a problem so we decided to find alternative arrangements. The level of customer service Elena and the team showed us was outstanding and also the girls on reception were excellent too. Very impressed.
Although we had a view of the sea from the side of the hotel it was a sea view lol.nWe had a Premium Room with 2 king size beds. The room was very clean and comfortable, we had complimentary crisps ×4 bags, Mars Bars ×4 and complimentary bottles of water and 4 cans of pop in the mini bar.
4 out of 5 starsn“Great stay overall, but balcony needs attention”nnI recently stayed at the Holiday Inn in Brighton and overall had a really good experience. The staff were friendly, the room was clean and comfortable, and the location is perfect — right by the seafront and close to everything.nnHowever, the only downside was the balcony, which was quite dirty and clearly hadn’t been cleaned in a while. It was a bit disappointing, especially given how nice the view is from there. I hope the hotel improves this part because everything else was spot on.nnI would still stay here again and recommend it — just hoping for a cleaner balcony next time!
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