Hm Residential

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Address: Shields Rd, Newcastle upon Tyne NE6 4NS, UK

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State: Tyne and Wear

City: Newcastle upon Tyne

Zip Code: NE6 4NS

related searches: Estate agents in Newcastle upon Tyne, Council houses to rent in Newcastle upon Tyne, Housing in Newcastle upon Tyne, H&M Newcastle opening times, Private rent Newcastle, Bricks and Mortar Newcastle, Zoopla Newcastle rent, Hive properties

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Reviews

Shocking communication and extremely unhelpful at every opportunity. Theres a reason why they have more house sales fall through than other estate agents; telling the truth isn't their modus operandi

Kindly note that  HM residential unprofessional and rude letting agents that’s first time ever I seen in UK!  Especially Christine Malik, they call her as Manager,  but she never respond properly in phone or in person to any of her customers or tenants. Always she will act like very busy, if we visit office for any enquiries she will stare at us and then send someone to speak, unfortunately who has no knowledge, just joiner to the HM residential  and then if we ask same question again! Christine Malik  will shout very rudely! And say directly get lost! Finally all her mistakes she will convert to customer fault, so Christine reacted like that no fault from them or her!  imagine now the game!  Zaffer Malik profound director of HM residential, he is soft spoken and make-believe like he will help to his customers or tenant  and he does some level trust, unfortunately not fully though!  If we contact him for help he will try to fix the reported issue in the property, give false assurance and timeline of fix. Further follow he will also going to shout saying we have to wait for his time and as he is busy with other NEW customers. Further extend he will send labour who he not proficient to fix the issue or task, imagine now the game!  HM residential never check property thoroughly  before letting to new tenant from old  tenant.  Whenever any tenant  report issue that’s goes forever and if tenant demand too much to get it resolve, they send some engineer or labour they never be professional too! Just come and check high level and report some random issue nature/solution and try with trial  and error method. Sadly they also having attuite of arguing!  In summary please be careful before you deal with them, they  think all come as students and easily can be fooled by renting them...  Last but not the least Kindly note who ever gave 5 start rating here is fake and are from their friends circle only to run their business, you may see more such reply only! In my experience they are not even suitable for star one?  Best Regards, Suffered Tenants

I went there to sign my contract and pay 3 months rent in advance along with the deposit £3446. I made the payment through their card machine and the money left my account but the receipt showed transaction failed. I showed them that my bank transaction where the money indeed left my account and refused to pay the amount once more. The girl dealing with me told me to contact the bank and the bank said that the transaction was approved. The bank advisor told me to ask HM to confirm that I could re do the payment only if they agree that they would not take the pending transaction money as well. I explained that to the manager and she said that the money would never come to their account despite what the bank advisor told me. I was annoyed and one of the guys that work there told me that he can't deal with this headache and told me to sit down so rudely. When I confronted him that he was rude, he said that he will not give the house keys now. Then I had to reverse the payment done and gave the contract papers to Christine, the manager who had the audacity to tear the papers and said that she was not gonna give the house and says thank you as if she did us a favour. Not to mention all the times when HM called or emailed me that they needed a document or something urgently. Even the bank advisor told me to be cautious with these guys as they are really unprofessional by the conversation she heard while she was on call with me.

I had an appointment for a viewing yesterday at 5.30pm. I went there from Stamford and no one was there so I wasted my time and my money. Thank you for this disappointing service .

HM Residential have been managing my properties for a number of years and have always provided an excellent service both to myself and my tenants. Any problems have been resolved efficiently with minimum fuss. In particular, Christine has been very professional and has always been courteous and polite, always resolving any matters to the best of her ability. I will definitely carry on using HM Residential and would thoroughly recommend them to others in the property business.

Viewed two units with other potential tenants, so it doesn't look like you would secure one because you will "compete" to meet owner's favour. They should have said upfront that some owner didn't want people like us family with young child. They wasted my time. They gave false hope.

One of the top letting agencies in my area   Ive seen them deal with a varied amount of different customers, some who are rude and demanding yet they still stay calm and get jobs done. Some customers although i have seen are impatient and I applaud them to how they still keep going and manage to keep their customers happen. Obviously mistakes happen but some people are quick to write a review when they are angry but when the issue has been resolved not so quick

Very rude agents. Slow to respond to repairs. It took them ages to get the rubbish out of the property. I had to contact council after living with rubbish for more than 2 months. Presence of rats also taking long to completely sort out.  They remain very slow to respond to request even after emailing. You expect feedback that they have seen ur request but no response. However, they have improved in terms of staff rudeness. Added - 24/10/21

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Reviews, get directions and contact details for Hm Residential

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