Hertz - Newcastle - 2 Forth Banks

Dropped in during recent bad weather as train to Scotland cancelled. Sorted me out with a Corsa within minutes and i was on my way ... thanks for helping me get home
5 7 years ago (04-03-2018)

If you want a lecture then this is your place! We booked a car from Newcastle to drop off Thetford, but the website kept defaulting, we hoped customer service would help us with this but all the on site staff wanted was the £40 fee for changing destination WTH! Eventually we got a car 💯 not applicable, way too small for our family of 4 with 4 cases (we'd booked a small SUV, ended up with Skoda Felicia) If you want convenience and customer service avoid this place like the plague.
1 7 years ago (06-01-2018)

I had such an awful experience with this company, me and my partner came to blyth to visit some friends where our car decided to die, so my partner booked a car online to collect from Newcastle. All was accepted online and was reserved so we got a £30 taxi to Newcastle to collect. When we got the the office (which is a bit of a walk for someone disabled and with untrustworthy legs) we were greeted with the worst customer service possible. When we walked in we weren't greeted with a smile or a hello etc. Just a hi? When we came to sorting the documents out for the car we were told that we weren't allowed the car we had booked due to my partners age, we would have to have a smaller/more expensive one. After agreeing to this we were then asked for a £250.00 holding deposit! This may be there company rules but due to the fact we were never told about this though out the booking online this came as a shock. Once we told the people in the office we could not afford this they rolled there eyes and said "well I can't give you a car until you pay it so I guess we can't help" they then got up and walked into the back office without a second word. I politely said thanks and bye when I left with no response. Absolutely awful and very uncomfortable. So after another £30 taxi back to my friends house in blyth My family member is now having to drive 300 miles to pick us up and take us home and we have had to take time off of work this evening! Such a shame! Defo won't be using the company again!
1 7 years ago (30-08-2017)

Friendly and efficient service. Easy place to drop off as located in the centre.
5 7 years ago (29-08-2017)

Brilliant group of guys! Super friendly and helpful. Price was pretty high but I booked last minute, so that's to be expected, but they offered so much help with navigation and the local area. I've never had such a friendly experience with a rental company.
5 9 years ago (09-06-2016)