Enterprise Rent-A-Car

I live and work abroad in Saudi Arabia and return home every 3 months. I always Rent a Car. I rented a car from Enterprise Gateshead Team Valley approx two years ago and I will not go any where else. The Service from the staff is the main reason as they are superb. They will go out of their way to help you and I especially like the Pick up Service. Cost is another factor and Enterprise are very very competitive with an excellent choice of clean new vehicles. To Summarize I am delighted with the Excellent all round Service and experience i get From Enterprise Gateshead Team Valley. Regards Thomas Cleary
5 7 years ago (25-02-2018)

WORST SERVICE EVER !!! been waitijng now for over 30 hours for a courtesy car while mine is being repaired .. having every excuse and bs story as to why i havent received a courtesy car yet ... the best one being we have lost the keys to the vehicle you were meant to receive this morning , which i got a phone cal lat 1.00pm to tell me that ... if their was a minus 5 option it would of been pressed for sure!!
1 7 years ago (01-02-2018)

Friendly but took 25 minutes to get the car as only one guy on the desk who was stuck on a long call with another customer. I don't like the idea of the car having a random amount of fuel in when I pick it up. Two reasons, firstly there wasn't enough fuel in the car to get me to my destination which meant, added to the initial delay I was late to my appointment. Secondly, how am I supposed to know how much fuel to put in to get it to the same level again. I ended up putting significantly more fuel in the car than I needed to costing additional money.
4 7 years ago (26-09-2017)

seventh year with them , but disappointed this time that the overall charge was not given until I returned the vehicle. As I am working with a youth group we need to budget carefully. The extra £80 charged came as a surprise.
4 7 years ago (31-10-2017)

Despite me informing them via phone when I made the booking that I now lived at a new address they still sent the driver (to pick me up ) to my old address. This made my actual collection time of the van a bit delayed. I feel as if they were understaffed as when I tried calling the Team Valley, a few times it just rang and rang. I must say though apart from that the service from the Team Valley branch was excellent & very friendly. Special mention to Sean who despite being very busy always had a smile & time for a chat when I was on the premises.
4 7 years ago (15-08-2017)