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Hallmark Hotel Bournemouth West Cliff

  1. Bournemouth
  2. Bournemouth Lodging

Reviews, get directions and contact details for Hallmark Hotel Bournemouth West Cliff

Hallmark Hotel Bournemouth West Cliff
Address: Durley Chine Road, Bournemouth BH2 5JS, UK
Phone: 0330 028 3413
State: Bournemouth
City: Bournemouth
Zip Code: BH2 5JS

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
We recently stayed at this hotel for a weekend, and while there were many positive aspects, there were also a few drawbacks that prevent us from giving a full 5-star rating in the room sectionnn**Pros:**n- **Location:** The hotel's location is fantastic. It's conveniently situated near a variety of restaurants and just a short walk from the beach, making it an ideal spot for dining and leisure activities.n- **Room Amenities:** Our room was well-equipped with a kettle, iron, and hairdryer, which added to our comfort and convenience during the stay.n- **Staff:** The staff were very gentle and did their best to accommodate our needs, which we greatly appreciated.nn**Cons:**n- **Lack of Air-Conditioning:** One of the major downsides was the lack of air-conditioning, particularly on the 3rd floor. The room got quite hot, and although there was a fan provided, it was insufficient to cool the space adequately.n- **Ventilation Issues:** The window in our room didn't open much, making it difficult to get any cool air in, which compounded the heat issue.n- **Room Maintenance:** The mirror light in our room didn't work, which was a minor inconvenience but notable nonetheless.nnOverall, we had a pleasant stay, primarily due to the hotel's prime location and friendly staff. However, addressing the issues with air-conditioning and room maintenance would significantly enhance the guest experience. With a few improvements, this hotel could easily achieve a higher rating.
Hotel was very pleasant and the staff were lovely. There was a bit of a odour of dirty mops in the reception area tho.nI was rather disappointed in the spa.nIt was dark and dingy and to be honest the water didn't not look appealing.nYou had to hire the dressing gown and there were no slippers provided.nThe beauty therapists were excellent at their jobs and I can not fault them, but they were agency workers and things were a bit disorganised, as they did not know where things was kept.nThe evening meal was excellent, but the breakfast was not so good. we had a enjoyable break, I would stay here again, but I would not use the spa,nAlso they should think about getting a lift to the spa, as it was down steep stairs.nAnd having sauce for ice cream dessert would be good
My wife and I went for a spa day for her birthday. We had absolutely amazing customer service and a special mention to James who was exceptional, he went out of his way to make us feel welcomed and special. This is what great customer service is. Restaurant for lunch was fantastic, spa was lovely clean and more than expected. All the staff were absolutely lovely. We will return.
Had my wedding reception in merlot room. Lorraine and her team were great and the food was lovely cream tea evening and buffet. Very flexible with our decorations and food choices as I didn't want a set sit down meal. Allowed me the full day before to decorate and staff tidied everything up for us to clear out the next day. Gave us a really nice large room, although think the shower may have been leaking through ceiling to below as staff came to ask us if we were using the bath/shower. But otherwise, amazing experience!
The girls took me here as a surprise for my hen party. We had a lovely time in the spa and then a delicious afternoon tea. The waiter in the restaurant was delightful and so attentive, thank you.
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