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Hallmark Hotel Bournemouth West Cliff

  1. Bournemouth
  2. Bournemouth Lodging

Reviews, get directions and contact details for Hallmark Hotel Bournemouth West Cliff

Hallmark Hotel Bournemouth West Cliff
Address: Durley Chine Road, Bournemouth BH2 5JS, UK
Phone: 0330 028 3413
State: Bournemouth
City: Bournemouth
Zip Code: BH2 5JS

opening times

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
I've been here many times, and it's still warm, welcoming, and amazing. The reception team is top notch, and the facilities are still inviting. They have spa packages to book from. Treatments I would book directly with the spa itself as they keep appointment slots open for guests. The food is tasty, and the rooms are very clean.
Just had a 2 day break at this hotel, positives Ilea on the reception very helpful , polite and very professional I would happily employ her tomorrow.nYou need to ignore the Negative reviews as I’m a pain in the ass if things are not right, Room was very clean, large and bed was very comfy.nThe bar and grill was good and the staff quick, polite and very helpful.nBreakfast was plenty full and a huge variety of food from, full English to continental.nWe didn’t use the spa however I went and had a look just to see if the negative reviews were justified and to be honest and No they weren’t justified in my opinion.nThere is one negative and that is, if you’re going to have a shower and no bath at least have an extractor fan otherwise it’s a steam room as well as a shower.nI think it’s a bit cheeky to ask residents to pay for parking and to use the Spa but that is the sign of the times.nOverall very good and would highly recommend this Hotel for a stay, we will be back.
Hotel was very pleasant and the staff were lovely. There was a bit of a odour of dirty mops in the reception area tho.nI was rather disappointed in the spa.nIt was dark and dingy and to be honest the water didn't not look appealing.nYou had to hire the dressing gown and there were no slippers provided.nThe beauty therapists were excellent at their jobs and I can not fault them, but they were agency workers and things were a bit disorganised, as they did not know where things was kept.nThe evening meal was excellent, but the breakfast was not so good. we had a enjoyable break, I would stay here again, but I would not use the spa,nAlso they should think about getting a lift to the spa, as it was down steep stairs.nAnd having sauce for ice cream dessert would be good
We recently stayed at this hotel for a weekend, and while there were many positive aspects, there were also a few drawbacks that prevent us from giving a full 5-star rating in the room sectionnn**Pros:**n- **Location:** The hotel's location is fantastic. It's conveniently situated near a variety of restaurants and just a short walk from the beach, making it an ideal spot for dining and leisure activities.n- **Room Amenities:** Our room was well-equipped with a kettle, iron, and hairdryer, which added to our comfort and convenience during the stay.n- **Staff:** The staff were very gentle and did their best to accommodate our needs, which we greatly appreciated.nn**Cons:**n- **Lack of Air-Conditioning:** One of the major downsides was the lack of air-conditioning, particularly on the 3rd floor. The room got quite hot, and although there was a fan provided, it was insufficient to cool the space adequately.n- **Ventilation Issues:** The window in our room didn't open much, making it difficult to get any cool air in, which compounded the heat issue.n- **Room Maintenance:** The mirror light in our room didn't work, which was a minor inconvenience but notable nonetheless.nnOverall, we had a pleasant stay, primarily due to the hotel's prime location and friendly staff. However, addressing the issues with air-conditioning and room maintenance would significantly enhance the guest experience. With a few improvements, this hotel could easily achieve a higher rating.
Stayed one night on a voucher deal with evening meal and breakfast. Arrived a little early, but room was ready. Initially the key card didn't work, but after returning to reception, this was quickly rectified. The room was on the ground floor and was a good size, well equipped and clean, although there was a very strong smell of antiseptic in the area just outside. This didn't transfer to the room itself. We booked our evening meal for 19.30. We were not quite sure what the entitlement would be, as we were on a voucher deal. The restaurant manager was very helpful and explained that it covered 3 courses, which was very generous. We were offered a choice of 3 tables. The food and service were excellent. The hotel has a pool which is free to use for all guests, but we didn't take advantage of this. There is also a spa which offers a variety of treatments, again we didn't use this. The location was perfect as both the town centre and the beaches were a 10 minute walk. The parking was £10 for 24 hours, which was reasonable for the area. There is free parking in the surrounding streets if you can find a space. We also found a small cafe just around the corner and an off licence, which were very useful. The hotel has a pleasant atmosphere in the general areas and in the bar lounge area. A very pleasant stay. Would recommend.
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