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The Queens Hotel

  1. Bournemouth
  2. Bournemouth Spa
  3. Bournemouth Lodging
  4. Dorset Spa

Reviews, get directions and contact details for The Queens Hotel

The Queens Hotel

About

The Queens Hotel and Spa Bournemouth A Traditional Welcoming Experience...

Address: Meyrick Rd, Bournemouth BH1 3DL, UK
Phone: 01202 554415
moc.htuomenruobletohsneeuq@ofni
State: Bournemouth
City: Bournemouth
Zip Code: BH1 3DL

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Reviews
Simply excellent!! The staff attitude is beyond the call of duty and they will go out of their way to make your stay as pleasant as possible. They are all so friendly and approachable and they go the extra mile all the time. It will feel more like being with friends at this hotel. I know a lot of reviews talk about the hotel being a bit ‘tired’ but it was spotless and kept clean all the time, the food was excellent and the atmosphere was incredible. We are already planning a return trip here. It’s one of the best hotels that we have ever visited and the kids had a great time too. Well done! And thank you to all the staff here for a wonderful stay!!
8 years ago (09-04-2018)
The hotel itself could do with a bit of face-lift. We had a pleasant stay, but the room was so hot you couldn't spend a prolonged amount of time in it. The fire alarm went off 3 times on our first evening, this was not their fault as there was a fault on the system and they were waiting for an engineer, the problem was their lack of communication with the guests as to what was going on. We went to have our evening meal and had been waiting a while, which didn't really bother us, but then we had a waiter come and tell us that it would be at least another 10 minutes as they had to serve the function that was on first, which did annoy us. There is only an hour time slot for hotel guests and you would think that if they had a function on, they would have served their food at a different time to this. We were given a bottle of wine because of this, but all the waiter had to say to us was "I'm sorry for the delay would you like a drink because of the wait". We then wouldn't have been annoyed that the function was more important, as we wouldn't of even known. Nothing that a little customer service training wouldn't solve. Things were a lot quieter the next night, but we turned up for the cheese and wine tasting we had booked and they weren't expecting us as they had put us down for the day before, despite the receptionist checking which day we had booked it for with me when I checked in. However, they did bring everything out for us and it was very nice. It was quite a nice hotel with friendly staff, there just seems to be a big problem with communication.
8 years ago (14-03-2018)
Went for the 5 day Fit Camp and fell ill on the first day. Director Daniel Marsh was superb! Stayed with my family and supported throughout the 111 call and stayed until the paramedics arrived always ensuring I was comfortable. Hotel worker Ben Hawkins was also an Angel checking to see if I was hungry when I did not go down to dinner and bringing up dinner for me. The hotel may have been 3 star in status - small, slightly dated and clean but they most certainly were 5 star when it came to management, staff and service. Always helpful, always kind, always smiling. I am still recovering from a frozen shoulder (without having done one class) but will definitely be back! Thank you to all at the Queen's Hotel for looking after me and my family so well.
8 years ago (14-04-2018)
Lovely hotel, very friendly welcoming staff. Room was spotless, and decorated tastefully. Nice big bathroom, very clean, heated towel rail and nice toiletries. Very comfy bed with feather duvet and pillows. A little bit of luxury compared to most other local hotels ! Free spa and free parking. Every extra service you can think of is offered here, so would be the best choice for a longer stay in Bournemouth. Very comfortable stay and relaxed in the knowledge almost anything needed can be catered for here.
8 years ago (09-03-2018)
Lovely hotel, great experience. Had a small mishap with our room, not being able to get the wheelchair all the way into the room, so they upgraded us to the bridal suite! Absolutely amazing. Lovely service, clean and tidy hotel. Definitely will be coming back
8 years ago (13-03-2018)
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