G L Bicknell & Sons - Bicknells Jewellers Ltd

Reviews, get directions and contact details for G L Bicknell & Sons - Bicknells Jewellers Ltd

Address: 12-14 Vyse Street, Birmingham Jewellery Quarter, Birmingham B18 6LE, UK

Phone: 0121 523 3417

Website

State: West Midlands

City: Birmingham

Zip Code: B18 6LE

opening times

Monday: 10:30 AM – 4:45 PM
Tuesday: 10:30 AM – 4:45 PM
Wednesday: 10:30 AM – 4:45 PM
Thursday: 10:30 AM – 4:45 PM
Friday: 10:30 AM – 4:45 PM
Saturday: 9:30 AM – 5:00 PM
Sunday: 10:30 AM – 3:30 PM

Update Info

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Reviews

Awful customer service, especially from the director. None apologetic for selling faulty goods and try to blame the customer. I almost burst into tears in the store after the director told me that a platinum ring may have snapped into two pieces as a result of my "force". 
Alarm bells should have rang when I went to get my ring resized and could over hear another customers complaints about a faulty piece of jewellery. 
Almost lost out on hundreds of pounds after a platinum ring snapped into two pieces, after it was repaired the first time, the exact same thing happened again months later, after we was told it "shouldn't" happen in the first place, and "shouldn't happen again. We constantly had to chase them up with answers and updates. Once you've been sold the ring, customer service just isn't a priority.
4 hours travel time wasted after countless visits to the store, and not one single apology.

 8 years ago (30-04-2018)

I brought my mum into the shop to get her engagement ring fixed which had been ruined by another jewellers. My mum had been really upset about it and unsure about letting anyone else touch it. The lady was so lovely and reassuring and promised us something could be done to fix the intricate detail which had been lost. My mum is so thrilled with the results and is proud to wear her engagement ring again. Thanks guys. Will always reccomend!!!

 8 years ago (27-03-2018)

Got my wife's engagement ring from here 10 years ago, had it revalued today! Brilliant service!

 8 years ago (31-05-2018)

Purchased a ring for my Daughter's 21st birthday and found Liam to be most helpful and the prices to be reasonable.

 8 years ago (04-04-2018)

Wonderful service and beautiful bespoke jewellery. Very impressed.

 9 years ago (27-01-2018)

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G L Bicknell & Sons - Bicknells Jewellers Ltd

Reviews, get directions and contact details for G L Bicknell & Sons - Bicknells Jewellers Ltd

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