Franks the Flooring Store

Reviews, get directions and contact details for Franks the Flooring Store

Address: Unit 2 St James Retail Park, Stamfordham Road, Newcastle upon Tyne NE5 2SF, UK

Phone: 0191 275 3335

Website

State: Tyne and Wear

City: Newcastle upon Tyne

Zip Code: NE5 2SF

opening times

Monday: 9:30 AM – 6:00 PM
Tuesday: 9:30 AM – 7:00 PM
Wednesday: 9:30 AM – 6:00 PM
Thursday: 9:30 AM – 7:00 PM
Friday: 9:30 AM – 6:00 PM
Saturday: 9:00 AM – 5:30 PM
Sunday: 10:00 AM – 4:00 PM

Update Info

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Reviews

I was apprehensive about using Franks due to the reviews  but had found a carpet the perfect colour. I decided to go ahead with them and can only give positive feedback, pleasant sales assistants and the carpet fitter was excellent and very prompt on the whole I am pleased with the service

 7 years ago (26-04-2018)

All the staff hiding behind the counter are ignorant and have no idea what customer service is, too busy on mobiles and arguing among each other to even acknowledge any customers. Waited in all day for carpet fitter to  measure rooms for fitting, didn't turn up, rang up to inquire and they lied saying I did not have an appointment,  no apology was made. Next day the carpet fitter arrived late, and wouldn't talk or make eye contact and stomped round my house like a big huffy child. Would never use this company again and would strongly advise anyone reading this to shop elsewhere.

 7 years ago (03-01-2018)

Fitted carpet today 11/01/2018, terrible service from Franks.

Also door bar fitted between bathroom and hallway was uneven and loose, couldn't leave this on as unsafe. Also door bar between kitchen and passage way wasn't flush to the floor, it was loose. A big disappointment and will not use Franks again.

 7 years ago (11-01-2018)

No complaints with Franks, staff good, carpet fine.  But NEVER get their fitter, we were quoted £75 to fit 2 rooms, a cocky kid who charged £110, said it was because we had supplied our own underlay????  No idea how he came up with that one.. So, get your own fitter, cheaper and less obnoxious

 7 years ago (01-10-2017)

Spot on, no problems at all, fitters done a great job, very happy

 7 years ago (07-03-2018)

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Reviews, get directions and contact details for Franks the Flooring Store

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