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Derwent Medical Centre

  1. London
  2. London Doctors

Reviews, get directions and contact details for Derwent Medical Centre

Derwent Medical Centre

About

Dr. J. Lubin and Dr. K. Boodle- Derwent Medical Centre

Story

Derwent Medical Centre

Specialize In:

● Asthma
● Diabetes
● Heart Disease
● Travel Advice
● Well Woman
● Well Man
● Family Planning
● Chlamydia Screening
● Vaccinations
● Gardasil
● Blood Pressure
● Eczema Clinic
● Chiropody
● Antenatal Clinic
● Child health
● Immunizations
● Child Health Exam
● Cryotherapy
● Medical Consultations
● Medical Screening
● Nursing Services
● Corporate Health Care

Address: 20 Derwent Cresent Whetstone London, London N20 0QQ, XGL, GB
Phone: 020 8446 0171
State: XGL
City: London
Zip Code: N20 0QQ

opening times

Monday: 08:30-11:00
Monday: 15:30-18:00
Tuesday: 08:30-12:00
Tuesday: 15:30-18:00
Wednesday: 08:30-12:00
Wednesday: 15:30-18:00
Thursday: 08:30-12:00

Update Info

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Reviews
I've been registered at this surgery for almost a year. The doctors I interacted with have always been courteous, caring and empathetic, which is great. However there have been a couple of instances where I was told by reception staff to expect a call in the morning which I rearranged work shifts around only to be called late afternoon just as I was leaving for work with no explanation. Also today I had a disappointing encounter with one of the receptionists. Last week, I was told by one of the doctors to come into the centre to "fill out a form" regarding a blood test - the words the doctor used over the phone. The doctor had not given their name, but was very polite. Up until a few weeks ago, I had never had a blood test before; certainly had no idea what the protocol was for getting one. I came in, a receptionist came forward and saw me waiting but turned around and continued her conversation with another member of staff before coming up to the desk. I explained why I was there, to which she responded very bluntly "No, you won't have been told to fill out a form. Collect it, perhaps." I said that that was what I was told over the phone. She then said "No, you won't have. Do you have an appointment?" I said no, but I had been told by a doctor to come in to fill out a form. She then became more irritable and said "Which doctor? From here? From Derwent?" I said yes. Only then did she ask for my details, which should have been done to begin with to eliminate any confusion from the get-go. The doctor may have simply misspoke on the phone and meant collect the form. The receptionist then gave me the forms with a dismissive "Here you are" and no explanation of what to do next. But after all that, I didn't particularly want to ask anything else. I wasn't rude or trying to be awkward in any way - I simply relayed what I had been told and frankly was spoken to like dirt. Working in entertainment/customer service, if I had spoken to a customer the way the receptionist spoke to me, I would have been reprimanded by my manager. A little understanding and compassion goes a long way.
Unfortunately, they do not have a capability to provide with the good service. Perhaps doctors are nice there, but I never got a chance to find out - appointments hardly available when you need it, you can call after lunch time to try to book in on the day if they have availability spot but good luck with getting through the phone. If it's an emergency I advise not to waste time on calling.
This practise is soooo bad!!!!!!!! From the doctors to the receptionists. They are rude and unhelpful and when challenged walk away or tell you to ‘go private’ Or blame ‘too many people in this country’ what kind of attitude for a receptionist is that!! I really would NOT recommend. You can’t get an appointment, they don’t answer their phones just been holding in queue at place no.1 for 39 mins before I rang off for my own mental health!! Been waiting 4 mths and still not been able to book a smear test as theres never an appointment for the nurse. My husband had to go for 2 blood tests because they forgot to order the right ones. Bad, really, really disappointingly bad!!!!
My wife is upset. She has been a patient here since 1973 - fifty years. The service used to be exemplary but recently trying to get simple treatments has been an ordeal. They now appear to have lost her blood test results done at the surgery ten days ago. Today she asked for an appointment with a doctor, and she was told the next available appointment was in four weeks' time! Is this what we paid a lifetime's National Insurance contributions for? When you call, you spend several minutes having to listen to a recorded message about Covid vaccinations, which is at least 18 months out of date. Nobody there seems to care.
GP serve small community I am rather surprised and disappointed that there is a long pattern of feedback from various patients about rude and unhelpful receptionist!!! I repeat again : Rude Unhelpful and Arrogant!!!! Especially 1 that I personally encountered about 3 times and she is bringing the bad reputation to the surgery Shame on the Doctor's who does not recognise that poor quality and what does it mean to the whole picture of GP and NHS
Wanted to recognise the great care I've had recently from the surgery from Cristina providing imms to my baby, to Dr Holloway also for her care for my baby and Dr Lefley for my post natal care. Topped off with wonderful support from the reception team who are always friendly when I call up and I'm in the surgery especially when I'm aware that the NHS is under an incredible amount of pressure. Compared with four years ago when I had my first I have to say that the care from the team has only gone up.
I have been a patent of Derwent Medical Centre for many years and have always found them to be helpful and proactive in their approach to treating you and looking after your health. Yes there are many times that you cannot get an appointment for a week or more, which seems wrong, but they are being pushed and pulled in many directions at once it seems. Reception generally are pretty good, especially Sharon, but we all have our days and reception I am sure is stressful so the occasional abrupt response is understandable. I feel lucky to have such good doctors available as I get older.
Dr Lubin is amazing. The best doctor we have every been to as a family. Very very helpful and goes out of his way to help and advise. As a family of 3 and have only one child we always ask him for advice and are very impressed with him. We highly recommend Dr Lubin. Amazing, fully dedicated and passionate doctor. All I can say is Thank you Dr Lubin for being there for all of us. Avyaan, Mayank and Hemalee Patel.
Generally, am happy with the care of the practice. Specifically I want to mention Dr Adeola Holloway who is very professional, caring, supportive and attentive to details. The quality of her help is above great. The only concern is that one specific receptionist could me more polite. When she is on the phone, I feel miserable.
I would like to emphasize, how great this GP Iis . The Doctor's are absolutely good , even the Locum doctors . But doctor ***Laila Abdullah *** its absolutely amazing , compassionate and extremely professional , she is very supportive and empathetic she always willing to listen without rushing the patient and do everything to accommodate patient requests physically and mentally. The Nurse's are also very kind and very experienced . The Receptionists are good , but I would like to highlight one in particular - *** Amanda Pritchard *** , she is absolutely lovely very supportive and always run the extra mile to help and reassures the patient. Many times she call back with updates about previous requests. Make a big difference when people love their jobs and work with passion and commitment . Big thank you Brilliant Derwent GP team
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Derwent Medical Centre map

Directions to Derwent Medical Centre with public transportation

Derwent Crescent 150 meters
125
263
626
N20
Finchley Park 270 meters
125
263
626
N20
Swan Lane 340 meters
125
263
626
N20
Lawrence Campe Close 440 meters
234
383
634
Sweets Way 470 meters
234
383
634

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