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Cheshire Oaks Audi

  1. Ellesmere Port
  2. Chester Car Dealer

Reviews, get directions and contact details for Cheshire Oaks Audi

Cheshire Oaks Audi
Address: Longlooms Rd, Ellesmere Port CH65 9LF, UK
Phone: 0151 515 7092
State: Cheshire West and Chester
City: Ellesmere Port
Zip Code: CH65 9LF

opening times

Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 10:00 AM – 4:00 PM

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related searches: Audi Cheshire Oaks used cars, Used cars Cheshire Oaks, Inchcape Audi Cheshire Oaks, Audi Llandudno, Inchcape Audi used cars, Q2 Ellesmere Port, Audi Wirral, Warrington Audi
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Reviews
Wow what a first experience with this dealer. All the staff I dealt with were amazing, but Tom Edmonds really was the gold standard. Kept up to date throughout and they resolved our issue very quickly. Tom was easy to deal with and offered a knowledgeable and friendly interaction throughout. I can't recommend this dealer enough, you won't be disappointed.
I bought my Approved Used Audi from another dealer not local to me,and was extremely underwhelmed by the experience, especially as it was my first Audi. Having since used Cheshire Oaks Audi, I'm happy to say that the experience has been 'night and day' compared to the other dealer. On my first visit for an a/c service,I dealt with Colin,who was extremely helpful and welcoming to a new customer. On my latest visit for a service,I dealt with Tom,who again was also very welcoming and explained everything thoroughly. On both times,the work was completed as promised and in good time. I will definitely continue to use Cheshire Oaks Audi in the future. They have restored my faith in Audi,delivering the service I had hoped for.
My 2011 Audi A6 went in for a recall. I couldn’t recommend Audi Cheshire Oaks enough. All the staff I dealt with were very friendly and helpful.nI received a brand new replacement car with fuel and was informed every step of the way by messages on the progress of my car. It was done within 3hrs and even had a complimentary wash. I wouldn’t hesitate to use again. Thank you as well to Callum Forster.
I have bought a used Audi from Cheshire Oaks Audi in September. The sales advisor was Niall Sykes who was very knowledgeable, courteous and polite throughout the process of taking me for a test drive and purchasing of my vehicle. I have phoned Niall a few times during the process and any questions I asked he answered nearly always straight away. I recently had a problem with a fault with the child lock, Niall contacted service department and this was resolved yesterday by the service department. When I arrived yesterday the receptionist was very pleasant and polite and showed me how to use the service kiosk log in system to drop my keys off. I got a text notification telling me that my check in had been registered and will be notified when the car would be ready. When I went back to pick my car up the service representative explained what had been done to my vehicle and was very polite and knowledgeable. And if there was any other discrepancies to not hesitate to get in touch. My overall experience throughout has been very good and helpful and would highly recommend the members of staff who were very professional and dealt with things promptly.
After owning an Audi TT for 5 years and having dealt with this dealership being my local Audi branch, the recent experience me and my Partner received was unsatisfactory. Over 2 weeks trying to test drive a A3 we couldn't have been treated any worse. The car is used as a service courtesy car and we were very understanding that it could be booked out at any given time which is what affected our first test drive experience. We then asked if we could drive a similar car as we just needed to get the feel for a A3 haven't not drove one before - that was shut down and we were told unless we were looking to purchase that EXACT car on the day their car miles are protected.. How on earth do you expect any car sales when you blackmail customers to purchase a car THAT DAY without test driving? text screenshots of the conversation available should it be of interest from your colleague EmilynnWe then were told the car would be at the branch the full weekend 31st August/1st Sept as their service centre was closed, reassuring us that we would be able to take the car out and with hope proceed to purchase... We went in 31/08 after a text from the sales person Emily, who advised the car would be available, to then be told there was no staff to take us out. The reception lady was very efficient and polite she noted down our contacted details for the second time and had spoken with her Manager who advised they would get us in that evening or 1/09.nnWe had then wasted a whole weekend awaiting a text to say they were ready, a text we never actually received after having the branch Manager confirm the car was available. Poor communication, poor customer care and the fact the Manager was involved just says it all. To say it's left a sour taste in our mouths would be a understatement. You've lost an existing customer and a new potential sale. If your attention to customers satisfaction and interest is this low I doubt this review will ever be noted.
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