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Brunton Place Surgery

  2. Edinburgh Doctor

Reviews, get directions and contact details for Brunton Place Surgery

Address: 9 Brunton Pl, Edinburgh EH7 5EG, UK
Phone: 0131 557 5545
State: Edinburgh
Zip Code: EH7 5EG

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Reviews
Can’t complain about the service offered, which is strange given the low reviews posted here. I managed to register by turning up at 7AM on a Tuesday morning and waiting for an hour - not ideal but not so terrible either. I only waited a week for an appointment and the doctor who saw me was courteous and helpful. They seem a little overworked, but aren’t we all a little tired at times?
8 years ago (03-10-2017)
Have to agree with the majority of reviews here unfortunately. I think this surgery has too many patients and is not coping. It took me 8 months just to sign up here - I did try ringing round 4 or 5 other surgeries but they were either full or not in my catchment area so I had to presevere with Brunton Place. As many others have said - it's impossible to get an appointment by ringing, I always pop over in person at 8am to get an appointment (even if I feel terrible) as they just don't answer the phone. I've even said to them "I had to come over as I just couldn't get through on the phone" only to be told "well that's strange, we have been here all morning" - so why doesn't anyone answer the phone then?!! The receptionists are rude on the whole, they talk down to you like you're stupid and I dread having to ask them for an appointment, as they make you feel like a complete inconvenience. I once phoned up and booked a smear test as I was sent a letter to say it was due - when I came in for the appointment the receptionist almost shouted at me in a condescending way saying "why did you book your smear test with the doctor - it's supposed to be with a nurse!!" I politely told them I'd phoned up and asked for a smear test, I had no idea who it was booked with as the receptionist had booked it all for me. Also if you book an appointment in advance you have to wait 2 weeks at least, which is pretty pointless. A lot of times I have waited at the counter for at least 20 minutes at peak times (e.g. 8.30am) and haven't seen anyone on reception - at least three people walking past but they completely ignore you. The doctors are hit and miss. I was fobbed off a few times by one, even though I was getting worse, it just felt like they wanted to get me out the door as quickly as possible. (Although I can understand they are under extreme time pressure). I eventually ended up being admitted to hospital by another doctor who was very thorough and lovely, but I do wonder if I had been admitted sooner I could have avoided major emergency surgery. I'm so relieved I have moved away from this area now and can change surgeries. Avoid this place (if possible!)
8 years ago (03-09-2017)
I've always had a good experience with this surgery, the staff are very pleasant and the doctors are efficient but thorough. It's a small surgery in a very densely populated area so it's only understandable they have to limit the number of patients.
8 years ago (29-08-2017)
Typical overworked and understaffed city centre doctor's office. Waiting times for your appointment are a bit off, but again don't blame these guys.
8 years ago (01-08-2017)
I dont really know why this place has got so many bad reviews either! It almost influenced my decision about signing up because I live really close to. Since I signed in about 4 months ago, I have had a couple of appointments with the nurse and other couple with the doctor, professional and nice staff. They sent me for several tests, gave me good information about everything and even referred me to the specialist when the results wasnt satisfactory. The reception staff looked correct to me, it's true that they dont have a super big smile in their faces as it is required to people in costumer service in this country, but I dont have any complaint about their efficiency when I have needed them and they were polite at all times. Yes, the place is small, but that is something that you can note easily, anyway I considered the doctors and nurses rooms comfortable. Times for appointments can be up to 2 weeks depending on what type of service you need but they have got a open clinic till 10am everyday for urgencies. Anyway, Im a registered nurse and work for NHS Lothian...Unfortunately, I dont think that is so uncommon or it's the surgery fault.
8 years ago (22-05-2017)
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