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Bay Torbay Hotel

  2. Torbay Lodging

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Bay Torbay Hotel
Address: Torbay Rd, Torquay TQ2 5EY, UK
Phone: 0844 499 9356
State: Torbay
Zip Code: TQ2 5EY

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Reviews
This hotel was pleasant to stay at but did have a few issues. We were met by a manager on arrival explaining where to go and give keys. The lift to rooms only took 4 people at a time which caused long queues as you can imagine when 2 coaches of people arrived at the same time. We were put in room 222 waited in queue for lift got to second floor and were totally unable to find our room, I had to return to reception and ask the manager where our room was. He was helpful and physically took us to the room which was well off the second floor down 1 flight of stairs and up another with cases, this room was not the best option for someone with mobility problems like myself. I'm sure if I asked it may have been possible to be moved but left it as it was only for a few days. I feel for future reference checks should be made on customer's problems before been allocated this room.nAlso many elderly people tend to book on these tours and I feel on leaving we were left to our own devices with cases etc. There were quite a few customer's with mobility walkers and had get down 2 or three steps out of the building with walkers and luggage I would have thought maybe 2 members of staff could be at departure times to help such people to avoid possible accidents maybe just taking cases over the road to the coach which can only pull in on the other side of the road. One such person had a fall in the middle of the road between the hotel and the coach, fortunately she only slightly twisted her ankle and was helped to the coach. Apart from these issues we had a great break food was good, staff serving meals were polite and helpful. Entertainment was quite good and the 4 free drinks each night was a bonus. Torquay itself is a beautiful place for a holiday and as a whole our stay at the Torbay was a good experience and would go again. Just feel I had to mention the few issues
An ideally located hotel close to sea front. Excellent hardworking staff who do a great job at meal times.nThe meals were good value and of good quality with quick service.nBar was efficient with a good variety of drinks friendly polite staff.nEvening entertainment each night rooms cleaned each day except Wednesday.nCan have no complaints for value for money especially 4 free drinks per night as part of caledonian holiday.
STAY AWAY…..Don’t go here. You can find better.nnI came for breakfast the two past days in a row and the staff had no issues allowing me to pay and walk in. The food was good, the restaurant crappy, old, out of date and smelled like mould.nToday, Sep 10 2024 @ 0730am I came back for breakfast.nInstead of a mouldy smell, I encountered an ignorant greasy smelly French man at the counter said I wasn’t allowed to pay for breakfast or even patronage the restaurant.nI wish this person had a name tag so I can embarrass him publicly. So I’ll just give the hotel a poor review.nBased on this douche at the counter, I’d never stay here, especially when you’re not valued as a guest of the hotel regardless of what you come in for.nI took my business to Premier Inn and was welcomed with open arms, with a smile and made to feel welcome….because of this amazing customer service at Premier I booked a hotel room for five nights….Torbay Hotel’s loss.nAll you have to do is treat someone with respect….Honestly I don’t know why people stay at the Torquay, probably just locals or traveller’s that don’t know any better.
Location fabulous, right on the seafront.nRooms were clean. Tea and coffee facilities in rooms.nLift to floors.nSmall bar. Ballroom with entertainment, bingo and singers.nSelf service breakfast buffet of hot food, toast, cereals, fruit compote and yogurt options. Tea, coffee and juices too.nNo parking, there is a multi storey carpark around the corner for £10 for 24hrs. There is also on street parking near hotel if you're lucky enough to get a space lol.
Just returned from a 5 day stay with caladonian travel.. Brilliant location.. Our room was spacious with a lovely walk in shower and Comfy bed.. Breakfast was good staff all lovely.. Lift is a problem when checking out at busy times...however would recommend a stay at this hotel
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